The Dude at Casey's

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Some people just aren't cut out for certain jobs. I get it. Sometimes someone is just having a bad day. But if you are a front-end person, like a cashier, part of your "professional skillset" is to be cheerful even when you are not feeling it. I set my beer on the counter and Damon rang it up. Not once did he smile, and he barely made any eye contact. "I need to see your ID," he said, in a tone. I have never had to show my ID there before. They just ask me what my birthday is and type it in. I'm 52 and don't look a day younger than 70. lol "No problem," I said and took out my wallet and opened it to the section where my ID sits in a pocket with a see-through window. "You need to hand it to me," he said with a look. "I have to take it out?" I asked, again, not used to having to even present an ID in the past. "I can't scan it if you don't," he said, maintaining his rather foul tone. I took it out and handed it to him and he scanned it, or whatever he did with it, and gave it back to me. Meanwhile, I'd already inserted my card into the POS system and took it out when the terminal prompted me to do so. "That's it," he said. Not thank you. Not we appreciate your business. Not have a nice day. "That's it." Now, normally I don't even ever care if I get a receipt, but usually I am at least asked if I want one. Because of his demeanor from the beginning of my encounter with him, and my own level of irritation increasing, I said, "Do I not get a receipt?" He generated one and handed it to me and I left the store. I did make it a point to take the survey and called him out. His name is on the receipt. I don't want to get the guy fired, but I made it a point to say on the survey that a front-end personality requires a certain demeanor, and this guy isn't cut out for that, and perhaps he should be moved to a back line position or not work there at all. It takes years to build a loyal customer, but only seconds to lose one.