More drama with gas bill

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Saw my mom’s new gas bill and based on the current and previous meter readings, which show estimate and not actual reads, my mom has been overcharged. Current: 689 therms Previous: 539 therms Difference: 155 therms There is no way she used 155 therms from June 4th to Sept 4th as it’s summer. Reading on meter today: 480 therms. That’s way lower than the current estimate reading of 689 and the previous one of 539 too. Don’t want to pay for that but I was told I have to pay the current bill (total $525.13) as it was already issued. I was also asked to submit a photo of the meter with the 480 meter read and adjustments would be made. I bet there will still be issues come next bill. Readings should not be estimate especially since I was told the new meter can be read remotely, which means no one actually has to go inside the garage to get a reading. While on the phone with a rep, I asked why my mom still has Family Energy as her supplier and is being charged for that when I cancelled it September of 2024 and have proof of that. The rep couldn’t answer that and said they are still listed as the supplier on the account. She asked me if I want to remove them and I said yes. Supposedly she took them off and my mom should no longer be charged for them. As far as potentially getting a refund for the previous bills when they shouldn’t have been the supplier I’d have to call them directly to inquire about that. I have a feeling calling them will result in nothing.