The gas company saga continues

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My mom’s last gas bill had a current and previous reading numbers (both estimates) that were way higher than the actual reading on the meter. That means the bill before that had estimate readings that were way higher as well. I called the gas company (as the account is on my name) and told them about it and they sent me a link to upload a picture of the gas meter with the reading. I did that and was expecting for them to make an adjustment on the next bill based on the meter reading I emailed them. That never happened. The new bill that was generated now again had estimate readings and they were, of course, still way higher than the actual meter reading that was on the meter this Thursday. On this bill it also says we have a third-party supplier. We’re not supposed to have them anymore because I got rid of them. I got rid of them by calling them directly September of last year and supposedly they canceled my account because I got a notification of that in the mail. According to my gas company tough, there were still on my account and that’s why we were still billed for them. The gas company removed them on their end this September when I called them about it. If that is the case, why is the third-party supplier still on the current bill and we’re getting billed based on their rates? I have to call the gas company again and deal with all this. It is getting on my last nerves already. We’ve been overpaying for a long time now it seems. And dealing with all these issues is a pain in the butt.