Will there ever be an end to this gas bill saga?

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I called the gas company about the estimate readings on my mom’s meter letting them know that we’ve been overpaying because the meter reading on the meter is way less than the estimated readings on the current bill, which also means a few prior bills are the same way. I was told that the estimated readings will continue until an adjustment is made. An adjustment hasn’t been made because there are thousands of customers (or perhaps she said tens of thousands) with the same issue. It can take up to six months for the adjustments to be made. I inquired if I should pay the current bill, even though the readings are way higher than the actual reading on the meter and the rep told me she cannot tell me what to do. I can either pay the bill or I can put the account on hold. I’m not sure what putting the account on hold will do this time around but based on the prior experience when we had issues with the meter, this will mean not having to pay anything for a long time and then finally being billed and having to pay a lot of money. Last time when our account was placed on hold (without us knowing) because of issues with the meter (or perhaps from issues with a third party supplier) we were not billed for almost a year and when they finally started billing us, after I had called them, it was way too much to pay. We’ve been overpaying for gas for a while already and I don’t want to have to keep doing that until they resolve their issue. It’s not my problem that they have way too many customers dealing with the same thing. We shouldn’t have to pay for gas we didn’t use.