AI is the boss

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So, son has kind of a job he is working on an interim basis at Amazon in the warehouse, although it is taxing physically, and his hours are generally something odd like 1 am to about 6AM he likes it in a sense because he is very close to where he is living. He likes to joke (no joke)his commute is 10 minutes..Anyway, he ran into a problem where he got a note on his employee account that he was being given -4 points for being late or missing work or something.. He said he never was, and has had perfect attendance. So, he had to report the problem to AI, rather than a human supervisor. Apparently, it is all straightened out now..but he said it was very impersonal.