Trying to inquire about my unused Broadway show ticket

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I’m trying to see what my options are for the unused Broadway show ticket from Sunday’s Chess Musical. My mom never made it to the theater due to snowy conditions and transportation issues. I do not want to lose that money. Wanna see if they will refund me the money for that ticket or perhaps allow me to use it for a different performance of this musical. I called Telecharge yesterday (where I got tickets from) to inquire about my options. Was on hold for a bit and was offered the option to have them call me back so took it. They didn’t call me back till early evening. I wasn’t able to get to the phone in time when they called. Tried calling them again today. Was on hold for a bit and decided to do the callback option again. Waited a bit for a call from them and when none came I went to shower. Toward the end of my shower I heard my phone ring. Obviously I wasn’t able to pick up the phone. Turned out it was them calling me back. Did attempt #3 just now and called them again. Was on hold as usual and after waiting for about 15 minutes decided to take the callback option again. Now waiting for a callback. I will have the phone on me at all times in case they call. Even when I go to the bathroom. Though I hope they want call while I’m on the toilet. UPDATE: They called me back. On the day I want to see the show I have to call them and ask them if “past-dated” tickets can be used for that day’s performance. If yes, I guess then they’ll tell me what I have to do. I doubt it will be the same seat of the unused ticket but seems I use the past ticket to get in.