Payment glitch

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In April, I paid my mom’s mortgage for her on the mortgage’s website. While doing that it didn’t show that the payment went through so I paid it again. When I looked to see if there are any scheduled payments, the payment appeared twice. I contacted someone via chat about it and they told me that I should not worry about the charge appearing twice and that it will appear only once in the bank transaction. I logged into her bank some days later but there was no transaction for the mortgage payment. I went back to her mortgage account online and did not see any payments either. Clearly nothing went through. I had to try paying the mortgage a third time. This time the payment successfully went through and the charge appeared in her bank account a few days later to confirm that. But it was already May when I made the payment. Thankfully, no late charges were given. On another note, I just went into her DEP water bill account to see how much I have to pay for the current water bill. The amount only showed about $26. I found that very odd when I went into the bill itself to see what’s going on. I noticed that the amount previously paid was double what the bill was. I logged into her bank account to check past bill pay payments and it turned out I had paid the same bill twice, just a few weeks apart. That explains why the current bill amount to be paid is only about $26. I have no idea how or why I ended up paying it twice. I’m usually very careful and detail oriented with things.