Why so surprised?

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Is kindness rare these days? Recently someone purchased an item from me and I offered them another one for free. She was shocked and surprised from her expression and comments. She kept saying I can pay for it and I kept telling her, "no it is free" Then she looked at me in awe and said, "that is so kind of you", "you are so kind" and went on and on about it. This had me wondering about back in the day when it seemed like an act of kindness would be normal. You do a kind deed for someone and most likely the response would be "thanks" and it ends there. However, from this person's reaction I began to wonder if it is now a totally unexpected gesture, a rare act. I sure hope not.