Can you reach your dentist or doctor only by phone or they use email too?

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I don't know how it's in your place but, here, if i see that someone uses text or email address as their contact, I'm thrilled and i gladly use it to contact them. but the problem arises when the other side is thinking only by their point of view and doctors and dentists here or worlwide have a very high opinion of themselves; i wish we could change that one day but, yeah so, i sent an email to one dental clinic, where i was admitted before and yeah, my email was a little bit detailed but i wanted them to know i need someone with more experience, someone who will communicate with me and i asked cause they had my tooth scan what they think about some of my teeth and i asked about paying as well. I sent this email on Monday and till today, no answer. The least i expected was that they can't tell me this via email, that i should come in person. In my heart, i gave them 3 days to answer, cause, they are not a small team and from 10 people, someone could have answered. I felt disappointed but decided to focus and find a smaller clinic, where is one doctor, maybe 2 so i saw the mobile phone number online and texted cause, i didn't see an email address as their contact. i first sent a whatsapp, cause, you can see they read it but i thought what if they aren't online so, i sent an ordinary text and told i would appreciate a written asnwer about when can i come, that i have some problems. I did that at 9 a.m. yesterday and got the answer at 8.30 p.m., the same day, that clinic works from then to then and that i should call and he put a homeland number. it was 8.30 p.m., while i was chilling and wanted some peace before my sleep but what made me irritated more is if i wanted to call, i would have called, dude and if he, the dentist,, didn't want to be contacted by text or this mobile phone number, why did he put it online. I answered him today and I wrote that i really can't talk/call due to a recent tooth extracting, which is true and that i would really appreciate an earliest appointment and i would like that he answers in a written form. I sent that text near 2 p.m. and it's 5.45 p.m. right now and i crossed over this one too. Customer service here is really poor and, yes, this is a private clinic, like the one before, so i would pay him but if i have to push him like this, there is no use. Second disappointment in 1 week. I guess going to a social dentist is my only saver right now just, i don't like her. Actually, I have a tooth scan appointment first, next Friday, then i need to call her to set an appointment and if i can reach her and yes, she set right from the start that i should call too, although she has an email address. Ah... people, what's wrong with them. I sometimes feel they don't want to work at all.