Reporting an employee

@TerryZ (22083)
United States
October 26, 2007 11:45am CST
I just got back from Kmart because my sister sent me some money by western union. And thats where I had to pick it up. I was in there for one hour. The lady didnt know what she was doing. She was aking me to spell my sisters name that she couldnt read my writing because it was to sloppy. So I said to her well thats what happens when you dont bring your glasses.LOL And I laughed. But she didnt. So then she asked for the password and you dont have to have one if you dont want to. I told her there was no passcode. And I was right. So she got annoyed with me. Then I heard her say to one of the other employees The customers are really rude today. Loud enough for me to hear. I didnt say anything. But I was really mad. Do you think I should call kmart and tell them.
10 people like this
24 responses
• United States
26 Oct 07
No I would not if I were you. It clearly states here how rude you were. If she could not read your sloppy writing. That had nothing to do with her wearing glasses or not. She could have told you to go back to school and learn to write. Or you could have been the better person and written it in print. I have had western union so much. And the cashier is only human as we both are. It's no where in her job description to know how to read sloppy writing. Also when she told the employee what she said. She was not telling a lie. Nore was she directly speaking to you. If you want people to respect you try doing it yourself. Bad enough she has to deal with all sorts of people then she has to get spoken to like trash.
2 people like this
@TerryZ (22083)
• United States
26 Oct 07
I disagree with you she said my writing was sloppy and it was NOT. And she was not a cashier. And she spoke to me like trash. I would never talk to someone like she did. YOUR WRONG
1 person likes this
@maddysmommy (16235)
• United States
26 Oct 07
I totally disagree with you giftsandbagscom, even if she could not read the writing, all she needed to do was ask Terry for her name and have her spell it out if she didn't understand OR refer to the ID that Terry gave her. This could of been done in a nice polite manner without telling Terry that her writing was sloppy - now that is just plain rude. And then for her to make that comment to a third party while serving Terry, is again NOT GOOD CUSTOMER SERVICE. Customer service and proper service etiquette is indeed in her job description and IMO she failed in that respect. Even if the casher was having a bad day (which clearly shows she was as it took her an hour to deal with the transaction and believe you me, it doesn't take that long to get monies from western union), she still has to present herself with good customer service and snide remarks like that shows she had no respect for Terry.
1 person likes this
@TerryZ (22083)
• United States
26 Oct 07
Thankyou Maddysmommy!
1 person likes this
@gabs8513 (48715)
• United Kingdom
26 Oct 07
Yes you should and right now as they should not be like that at all so get on that Phone and report her I just do not know what has happened in the world there is so much rudeness around it is unbelievable I know when I first started work I always had to be polite no matter what and that stuck with me Love and Hugs to you
2 people like this
@TerryZ (22083)
• United States
26 Oct 07
Okay gabs Im going to do that. You know I always listen to you. Thanks sweets
2 people like this
@gabs8513 (48715)
• United Kingdom
26 Oct 07
I really hope so Sweet as you do not have to take that and be treated that way
2 people like this
@Stiletto (4584)
26 Oct 07
I would probably just have said something to her there and then - although it might have ended up taking even longer I guess lol! I don't know about calling the store to complain - maybe she was just having a really bad day. Her comment about rude customers suggests that, although of course she shouldn't have said it. I guess calling to complain will get it off your chest though. Personally I flare up quickly but my temper goes down quick as well so unless I deal with something like that at the time it happens then I tend not to do anything about it.
2 people like this
@TerryZ (22083)
• United States
26 Oct 07
Well I called and I feel so much better.
@maddysmommy (16235)
• United States
26 Oct 07
I would of said something to her right there and then. It sounds like you were trying to be funny and ease the mood a bit since she did not know what the hell she was doing. That was a very rude comment and I would of told her so. What happened to good customer service? that surely wasn't it!
@TerryZ (22083)
• United States
26 Oct 07
Thats what I was doing. She was a grouchy old lady.LOL Who shouldnt have been working.
2 people like this
@carolbee (16241)
• United States
26 Oct 07
You might try to call the store manager and complain. Nothing happens, call the zone or corporate offices. I would also email KMart but be sure to have the employee's name on hand and the address of the store. I work with the public and there is no need to be a crank. That employee is being paid for doing her job and a big part of customer service is to be mannerly. I agree with the theory, "the customer is always right." If the employee wasn't able to handle the problem, she can always page the store manager and let him/her handle the situation in a timely manner. Hope you have good results should you decide to contact the store itself or corporate offices.
2 people like this
@TerryZ (22083)
• United States
26 Oct 07
Thats what was running through my mind about the customer always being right. Thanks I will do that.
1 person likes this
@foxyfire33 (10009)
• United States
26 Oct 07
Definitely! It sounds like she was the one being rude and it's those kind of employees that cost customers. They need to know about her attitude so they can talk to her about it or deal with her in whatever way they see fit. For all you know she has behaved like this before and they are just waiting for one more complaint so they can take some disciplinary action against her.
2 people like this
@TerryZ (22083)
• United States
26 Oct 07
Yes your right I never thought about that.And she shouldnt have even been working she looked about 70 years old.LOL Im not kiddding!Im going to call.
1 person likes this
@raijin (10373)
• Philippines
26 Oct 07
I think you should've confronted her, ask her nicely if she was pertaining to you. Since she mentioned customer in a "third person" manner, because it could not only be you as there would've been others before you. It just so happened that she said the word during the time you're the there, so I would ask her first. I believe that she might changed or rephrase these words, since she'll most likely be intimidated or would realize that you are aware of what she's saying. But if she did meant it for you, I won't have to think twice to walk in-front of k-mart's office and complain!;)
@TerryZ (22083)
• United States
26 Oct 07
Im calling and I want to talk to the manager the woman shouldnt even be working she looked at 70 years old. And didnt know a thing about the computer. Oh Im so mad.
1 person likes this
@kareng (7980)
• United States
26 Oct 07
I would. It was uncalled for for her to be rude. She is the employee and making a remark that you can hear is not professional. I can't believe it took an hour for her to process this?? Are you kidding? I would ask management why it took so long? Another strike against this employee.
@TerryZ (22083)
• United States
26 Oct 07
I know one hour. So then Im calling them. thanks
1 person likes this
@kayrod2 (1304)
• Australia
27 Oct 07
Yes i do. You shouldnt have to put up with poor service. They are employed to give good service. Even if the customers are rude, they are still meant to put on a good apperance. Unfortunately, some people are rude to the employers, which is wrong, but when you dont do anything and get poor service, it makes you think twice before going back there. best wishes to you and take care
1 person likes this
@TerryZ (22083)
• United States
27 Oct 07
Im so glad I call and told the manager about her.
• United States
27 Oct 07
Absolutely, call management. Companies need to know how employees treat their customers. That is why so many companies employ "secret shoppers" also called "mystery shoppers". Call, complain and make yourself heard. Hey, who knows...maybe you will get something free out of the deal.
@TerryZ (22083)
• United States
27 Oct 07
No I didnt get anything but thats okay I got piece of mind.LOL
• Philippines
27 Oct 07
TerryZ, you should report her. In the first place, she wouldn't be there in her job if not for the customers. She should have treated you nicely.
1 person likes this
@TerryZ (22083)
• United States
27 Oct 07
I did thanks and I feel better that I did that.LOL
@SweetTrix (1071)
• United States
27 Oct 07
Yea Kmart doesn't train their employees very well at all, my fiancee worked there and their turnover rate was terrible. So the fact that she didn't know how to do anything is no surprise to me. She shouldn't have been rude, but i can see why she was, she had to deal with rude customers all day.... and I am sure there weren't that many employees there since Kmart doesn't like to be prepared or want there to be enough employees on the floor. Most of the people that work there quit within about a month, at least here they do. Go ahead and report her, she is likely to quit soon anyways.They probably aren't going to do much, but might as well make a point and complain that you aren't going to shop there if they are going to continue to hire untrained rude employees. At least thats what i would complain about..... but then again I hate Kmart with a passion. Both them and sears are probably gonna go out of business if they don't stop being greedy and learn how to train the people they hire correctly... and not be so cheap. Kmart is gonna bring sears down with them.
1 person likes this
@TerryZ (22083)
• United States
27 Oct 07
thanks for sharing with me
@lucky_witch (2711)
• Philippines
26 Oct 07
Well, if I were in your place I would talk to her immediately that very right moment. Its because I want her to realize what she was doing. Then if she still that rude, then that would be the time to report her. I salute your patience during that time. I dont have that enough patience with these kind of people. They would hear me saying something... but in a nice way.
1 person likes this
@TerryZ (22083)
• United States
26 Oct 07
I was always taught not to talk back to the elderly.
26 Oct 07
I does make you wonder what has happened to good old fashioned customer service doesn't it. I would not be a happy bunny either hun, and inclined to speak to the manager about her attitude.
@TerryZ (22083)
• United States
26 Oct 07
Your so right but now Im a happy bunny after I talked to the store manager.
@suspenseful (40316)
• Canada
26 Oct 07
You should call them. Her conduct is uncalled for. Mind you, you should not have told her that she should have worn her glasses. She may not have been able to read your writing. It may be illegible to her. Some people can only read writing if it is slanted a certain way, like right handed people. Still the same, to talk about you in a derogatory manner with other employees, is the height of rudeness and does give the store a bad impression and no store wants a disgruntled employee.
1 person likes this
@TerryZ (22083)
• United States
26 Oct 07
Well I called the store and they knew who I was talking about. They said they would handle it.
@grayangel (274)
• United States
26 Oct 07
You should. Doing a Western Union is very easy! Should of come to my store ~_^ Plus she should not of said anything about customers, who know how many heard that; it is a good way for Kmart to loss business. She needs to be wrote up or re-trained on how to deal with customers and Western Union.
@TerryZ (22083)
• United States
26 Oct 07
I do agree with you. So I did report her.
@angemac23 (2005)
• Canada
27 Oct 07
You should report her. Retail employees are taught that the customer is first no matter what and making a comment like she did was definitely not in her training manual!
1 person likes this
@infoguy (210)
• India
27 Oct 07
Ya sure u should call them and keep them informed ....She has no rights to be rude to her customers or comment on them.....I would have banged her on the spot..
1 person likes this
@Thoroughrob (11750)
• United States
29 Oct 07
Absolutely, they need to know. They cannot correct it if not. She had no right acting like that and it sure should not have taken that long.
@TerryZ (22083)
• United States
29 Oct 07
It made me feel better anyway.
28 Mar 08
If you had time that day, you should have asked for a manager on duty. I would still call that K-mart and even the corporate office. But somewhat in the employees defense, I worked the service desk for K-mart for almost a year and was NEVER shown how to use the Western Union computer. Luckily I only had to use it twice and managed to figure it out for myself. When I first started I asked management and none of them knew how to use the computer either. It was not a very supportive environment.