the waitress is almost in tears

@winterose (39887)
Canada
February 11, 2008 9:08pm CST
here is another hypothetical situation, that means it did not happen to me, but I have been told that it happened to co-worker of mine years ago. so tell me reader how would you handle this situation? you go to a restaurant and order a london steak which cost about 6 or 7 dollars on the menu, the waitress comes back with a rib steak which is about 13 dollars on the menu, you tell her that you ordered the london steak not the rib steak, and she asks are you sure, and you say of course I am sure, the waitress apologizes over and over again and she looks like she is about to cry, she begs you to keep the steak and not return it, she even offers to pay the difference out of her own pocket if you keep it. She tells you that she has a sick child at home and she must work to pay for her child's medication, but lately she has been making mistakes such as this one and her boss told her one more mistake and she was out on the street without a job. you can always take the high road and say well missy if you did your job right you wouldn't get fired and refuse the steak, or you can say normally I would return the steak but, you offered to pay for it and if you want me to keep your secret that is just what you will have to do, pay the difference, after all fair is far, or you can be a bigger person and say, don't worry about it I will keep the steak and pay the difference myself, just make sure your child gets well. how would you handle the situation and why, if you would do anything different than the three options I just provided, what would it be and why?
3 people like this
16 responses
@casinocat (284)
• United States
12 Feb 08
At the risk of sounding like the biggest -itch on the planet... First, I want the steak I ordered. Second, I don't want to hear my server's problems, personal or work-related. I certainly don't mind hearing an apology, but if she "apologizes over and over" and "begs" me "to keep the steak," I might even speak with her boss about her lack of professionalism. ...well, that's my honest answer.
3 people like this
@winterose (39887)
• Canada
13 Feb 08
thank you for that answer, you certainly have a point.
1 person likes this
@aseretdd (13730)
• Philippines
12 Feb 08
I worked as a part time waitress for two years and i can feel the dilemma of the waitress in your story... and also the dilemma faced by the customer... But in my case... i don't think i will give that waitress more trouble the she already is... so i will tell her that... i only wanted to point out her mistake but i will take the food and pay for everything... but of course... she won't be getting a lot of tip with that...
@rmuxagirl (7548)
• United States
12 Feb 08
Wow tough decision, i probably would say that I would pay the difference since she does have a sick child as long as it was cooked the way i needed it to be. THen leave her a big tip and say something to the manager about her being a good waitress.
2 people like this
@winterose (39887)
• Canada
12 Feb 08
that is sweet of you, my friend took the steak paid the difference but tipped her according to the amount of the original steak that he had ordered.
@Acts238girl (2087)
• United States
12 Feb 08
I am a very compassionate person.Considering the waitress situation I would definitely keep the rib steak and pay the difference if I took enough money with me to pay that kind of money.If not I guess I would charge it on my credit card.I do believe what comes around goes around so I definitely wouldn't get her in trouble.
@jayman32 (267)
• Australia
12 Feb 08
i would tell her not to worry as she as enough on her plate & pay the difference myself, may even go as far as offer to help her with money for child's medication. anything to take pressure of her so she can focuss on her job. its only money..
2 people like this
@winterose (39887)
• Canada
12 Feb 08
wow that is really sweet of you
@jayman32 (267)
• Australia
12 Feb 08
i've worked hard & have money behind me there is no reson why i cant help others in need. a few hundred is nothing if it will bring peace & release that burden off their shoulders, a least for a little while anyway..
1 person likes this
• United States
12 Feb 08
This is a really tough situation. I am a waitress, and personally, I feel like the waitress in this situation is making up a story in order to up her sales and to also get pity, which usually equals a bigger tip. I don't think people should ever be guilted into things that they don't want, so I personally would send it back, but I would talk to the manager and explain the situation to him also, and then its on his shoulders, not mine!
2 people like this
@winterose (39887)
• Canada
12 Feb 08
you bring up a good point about the waitress possibly making it up, but could she fake almost being in tears?
• Canada
24 Feb 08
I would make sure she knows that I want the steak I ordered, but I will also check back at the restaurant to make sure she is still there later. If the manager has fired her just because she brought me the wrong steak, then I will tell him exactly what I think of his intolerence, and maybe een take his establishment to the Better Business Bureau.
1 person likes this
@winterose (39887)
• Canada
24 Feb 08
you would not be able to do that, the waitress has explained she is making too many mistakes, he as an employer has a right to fire an employee that is not doing their job right. The better business bureau does not deal with that kind of issue.
@biggerb (2024)
• India
12 Feb 08
I would like to help out.So I would take the steak and pay up the difference.After all we are all human and are bound to be forgetful.This can happen to anyone one of us.I feel its good to help people in some way or the other because its a chain, it goes around I too will be helped by someone who is unknown to me at a time when I despearately need help.
2 people like this
@chertsy (3798)
• United States
12 Feb 08
I would tell the waitress that I would keep the 13 dollar piece of meat. I would leave her a good tip. My husband worked for 2 restaurants as the kitchen manager, when a waitress gets a order wrong, especially on meat, it not only effects her, but it effects the entire restaurant. Plus I know that nobody is perfect and it's human to make mistakes.
2 people like this
@Yankee1 (35)
• United States
12 Feb 08
I'd feel sorry for the lady,and keep the steak and pay the difference. I've tried being a waitress,and couldn't remember who got what,so I'd keep it.LOL...
@palonghorn (5479)
• United States
12 Feb 08
Well first off I'm not real good at telling different cuts of steak, lol. However, in this situation, I would keep the steak, but I would also tell her, she should concentrate on keeping her job, the next customer might not be in a forgiving mood. I would go on and enjoy my dinner, and leave her a moderate tip, depending on how the rest of the service was.
2 people like this
• United States
12 Feb 08
you probably did the right thing...but i know my wife would have said..tough..and went to the manager for an explanation of the poor service..my wife used to work in restaurants and also managed one and then became a partner.. if this waitress was on this much thin ice..poor service and getting the orders wrong ..then the owner/manager probably knows already.. i was a bartender and if i made a mistake i had to drink my mistake...sometimes i made a lot of mistakes..lol j/k..?
1 person likes this
@winterose (39887)
• Canada
13 Feb 08
i didn't do anything it never happened to me but did to a co-worker, he just accepted the steak and paid the extra and gave her the tip as well.
• United States
25 Feb 08
Just like to say, I love your hypothetical situations. I'm a very parctical person. I think what a person might think they would do and what they actually do might be two different things when it comes to actually being in that situation. So,don't hold me to my word. I would take the steak but not give her a tip because she made a mistake with my order that cost me money. She can keep her money and her job.
@winterose (39887)
• Canada
26 Feb 08
your absolutely right, we can only guess what we would do based on our character and how we handle situations, the true test happens when actually faced with the situation.
@mcgill1 (49)
12 Feb 08
Ide sympathise with the Waitress 100 per cent, and even try and help her.
2 people like this
@estherlou (5015)
• United States
12 Feb 08
I'd probably go ahead and accept the steak and pay the bill. Everyone deserves a break once in awhile. I certainly wouldn't want to be instrumental in someone losing their job!
1 person likes this
12 Feb 08
I'll be eating the steak but let her pay the difference so that everything will be fair. I get a more expensive steak and pay less. While the waitress pays for her fault.
1 person likes this