Waiter tips?

@j00nior (182)
Canada
May 7, 2009 7:56pm CST
I recently became a part-time waiter at a restaurant downtown and I need some help on how I can be more outgoing and friendly, and earn more tips. If you know any secrets to earning a big tip can you let me know? I'm all about saving for my tuition this summer, and I would really like to continue in the fall when I move away back to school. So fill me in people! Have you ever waited on tables?
2 people like this
11 responses
@Jennlk84 (4206)
• United States
8 May 09
I was a waitress for a while at an Inn. My best advice to you is to go back to the tables often enough to get them what they need but not so much that you annoy them. It may take some time to find that happy medium. Also, always wear a smile on your face. You're there to serve the customer and to help them enjoy their evening or day out. Good luck to you! I always enjoyed being a waitress - it was fun to see how well I did at the end of the evening with my tips.
2 people like this
@ShepherdSpy (8544)
• Omagh, Northern Ireland
8 May 09
Just be Yourself..don't try to fake "Nice" to People! It depends on the customers you get and the type of place you're working in..Is it a Family place,a fast food type place,or A "Jacket and Tie Required" type place? Your attitude may need to change between those different options..the speed of service will vary in each case,the time you have to spend with each customer or table as well,as will you knowing the various menu options,from simpler things to more complex,what can be changed for those people with allergies or dietary requirements,etc..The only secret to getting a big tip is to find the generous customers! Is tipping mandatory in Canada (Like in the US) or optional? (-In many cases here in the UK..)Here,You never know who will tip..Some nights,You bust your hump taking care of every little detail,you think the night went great,and you get diddley...Other times,the place is chaotic,and you make more than you expected (or vice versa!) Just interact with People,balance the workload with a bit of fun and chat and hopefully you'll do good...Good Luck!
@j00nior (182)
• Canada
8 May 09
Thanks for the info Shep! Helps a lot, I'm actually working in a kind of fancy restaurant, it is a Bistro. In my small town, many people do get dressed up to come to dinner. In Canada tipping is totally optional but many people do tip. I heard in Australia people don't tip the waiters at all! What the hell is with that lol? I also just got a city job today and I might leave the waiter job, I don't know yet though arghhh!
• United States
8 May 09
shep just so you know tipping is not mandatory here in the US. Some high class places will at gratuity but that is told before people even sit down to eat.
• Omagh, Northern Ireland
8 May 09
It's NOT mandatory? I was under the impression wait staff in the US were taxed on the tips they made (from credit card transactions) so that if they didn't make enough from cash to cover the loss,they'd actually be losing money...They DO say you learn something new every day..Thanks!
@lynnemg (4529)
• United States
8 May 09
When you first go to a table to take menus, ask what they would like to drink, and promptly return with the drinks. Do your best to keep things orderly and to remember who got what at the table. Remember to smile. When taking the order, if it appears that the group of people are just a group of friends gathering, ask them if the check should be seperate or all together. If it seperate, I highly recommend writing each person's order on a seperate ticket and keeping them in order around the table. This will make it a lot easier to remember who gets what. When the meals arrive, be sure to ask if they need anything else at that time. Give them a few minutes to taste the food, but not enough time to get even half-way through eating, then return to the table, ask how everything is, and once again, ask if they need drinks. If you have coffee drinkers, take the coffee to the table with you! If there is a problem with the food, apologize, and have it fixed at once. If the food is fine, and they are not needing anything else, tell them to enjoy their meal, and then walk away. It takes approximatel 10 to 15 minutes for a person to finish their meal, so, keep an eye out, and watch to see if they may be finishing, or if maybe they need more drinks. Approach the table accordingly. I have had customers who need a refill every 5 minutes, and those who don't need them at all. When you notice that they arew done eating, go colect the plates so that they have more room at the table. Once the majority of the plates are gone, ask if anyone wants dessert, and be prepared to tell them what you have to offer. Get dessert as needed, and add it to the ticket at that time. Finally, be sure to tell them to have a nice evening or day, or night, whatever it happens to be as they leave, or when you have approached the table for the last time. Here are some things that, as a waitress, I have been told that customers do not like. They do not like to see a person touching their face, hair, or any part of their body and then touching food or drinks without washing their hands. if yoy do not have a hand-washing sink in sight, you may carry hand sanitizer in you apron. They do not like to see a frown on the waiter/waitress because, hey, if they don't like the job, why be there. They do not like to hear the staff talking about each other in a nasty way, or about other customers. If you are going to gossip, do it out of sight and hearing of the customers. They also do not like to have to look for the waiter or waitress. Be in view as much as possible, and be doing something. You may not have many tables to tend to, but wipe down other tables or chairs, fill shakers, keep your area clean. The more they see you staying busy, even when it is not a busy time of day, the better they feel about you. Over time, you will get to know the regulars quite well. It is okay to address them by name and to ask them if they want the "usual" if they have one. These are normally the people who you can joke around with a bit, and many times, they want you to joke with them. Most importantly, don't let any body get to you on the floor. If you get angry or upset, take it away from the dining floor. You want your customers to always see you in a good mood. I hope that these tips help you. I know that once I learned these things, I made a lot more in tips. It takes a little time, and many people will not tip great until they get to know you a bit, but stick in there, and it will be worth it.
1 person likes this
• United States
8 May 09
Keep the tea glasses full, that determines the tip I give. Be friendly but remember that you are not BFFs, and smile no matter how horrible they are. The other thing is that most customers will try and make eye contact if they need something so look out for that, it could also save your tip.
1 person likes this
@rebelmel (1386)
• United States
8 May 09
Make sure that the table is never looking for you! You want to make sure they have napkins, warm food, condiments, a drink etc. Check back often to make sure that they have what they need. Ask them how the food is. Ask them if they need anything. ALWAYS check on them about five minutes after you bring their food. If there is a problem, you can fix it quickly and your tip wont be compromised. Most of all, just smile and be extremely polite. And make sure to be as clean cut as possible. If someone looks slobby and serves your food, you wont really want to eat it.. so no coming to work hungover!
1 person likes this
@John4Christ (1597)
• India
8 May 09
Well i am about to graduate in hotel management soon...... and as a part of my training i also have worked in hotels as waiter, and trust me sometimes earning that tip is not that difficult........ I feel what everyone as a guest appreciates is "Personalization" if you personalize your service, then guests really appreciate that..... Now you should be careful that when you try and do things special for your guests you should never get into their privacy specially if they are couples.....the only time you have to show your showmanship is when you serve them food at their table......interact, look into their eyes....ask them for their needs.....try to fulfill them in the shortest time possible......... Never poke intrude in between and ask "anything else sir" or phrase like that.....if your restaurant is not busy give them some time, and raise a check when they ask you you to........ This should certainly help you get some tips.......and be consistent over time and have the right positive attitude...... Hope this should help....... Have a nice day !!!!
@j00nior (182)
• Canada
11 May 09
Good luck in hotel and restaurant management! If you love it I'm sure it is a rewarding career. My Dad did hotel and restaurant management for years, and the hotels were the worst for him because he was trying to raise a family at the same time. He was up all night at the hotel, and working on holidays! But then I see shows like Hell's Kitchen, and there are people who love that kind of industry, so all I have to say to you is best of luck!
@mgmagana (3618)
• United States
8 May 09
just be courtieous and friendly...smile...make sure u check on the tables regularly, not too much, but just enough so they r never left waiting for u. i used to wait on tables for a lil bit like a month or so...i honestly liked it except for the rude people.
@myliezl0903 (2726)
• Philippines
8 May 09
i dont have any experiences in restaurant but for me ., as ive noticed and as ive experienced i would wanted to give tip to waiter if he/she is very polite and has a good service.
@UK_Shree (3603)
8 May 09
I have never been a waitress before so I can't give you hints that will help you earn extra for sure but from a customers point of view I would say you serve them genuinely and make their meal as smooth for them as possible. Try not to get in the way too much but make sure you are around just enough for them to get your attention if they want you. And ofcourse be as friendly as you can and smile! I think that being genuine is the key though.
• United States
8 May 09
I haven't read the other responses so I don't know what others have said. I worked at Ruby Tuesdays for 2 years as a server. It was my favorite job. I left because they closed down. I had the most regular customers in the restaraunt, and I averaged about $125-$150 a shift. I have been tipped 2 $100 tips and one $300. Surprisingly none by family members. Don't get stressed to easily, a table can tell when your stressed. Also if you make a mistake own up to it, and do whatever you can to fix it...even if that means paying for a dessert with your own money. Also make a table laugh. People love to laugh, and they like going places that make them laugh. Most importantly learn to read body language. If you can learn to read body language, you will be able to tell those tables that want to be left alone. For these ones, conversation is minimal, keep the drinks full and get the food to them fast. No matter whose fault it is, remember the customers only see you, therefore its your fault. Do what ever it takes to make your customer leave happy. I have bought many tables dessert, or if you have a salad bar thats really good you can always offer them free salad bar while they wait for the mistake to be fixed. Listen intently to your customers, if you walk by and you hear that one of your tables is celebrating an anniversary, get them dessert. They will greatly appreciate it. Learn to recognize return customers and remember what they get. That way when they go to sit down you can already be on your way with their drinks. Just remember do whatever it takes to make them happy before they leave. A good manager is key to, if your manager is stuck on customer satisfaction then its alot easier. Always make eye contact and repeat the order back to them. Learn to multi task. Multi tasking can get you many tables and many tips at once. But you need to keep every table happy in order for it to be worth the time to have that may tables. Younger teenage kids don't typically tend to tip you well, unless you become their "buddy". When you have kids at a table, show them some cool tricks you know, or tell them a cute joke. You keep the kids happy, parents are happy. DON'T EVER offer kids dessert without parents consent. I hope this helps you. Good Luck!!
@pprchase (77)
• Japan
8 May 09
Maybe you don't need to know secrets at all. Just know what you're doing, do it with sincerity, and you're always good to go!