Cashier with Attitude??

@Glow1971 (354)
Spain
May 23, 2009 6:11pm CST
I just don't understand why some cashiers are so rude to their customers. Years ago I worked for a pharmacy and I know what Customer Service is about. I went grocery shopping today..I purchased a 24 pack of water which was placed under the cart...As I'm placing my groceries on the belt, I mentioned to the cashier that I had a 24 pack of water under the carriage, she said "no problem", she has the upc card for the water and will add it to my order. So I continued placing my other things on the belt...I paid for my stuff and as I'm walking out, she stops me because I didn't pay for my water!!!!... Didn't she say she was going to scan the upc card and add it to my order?? Well I'm not sure if she was joking but she said "OH you have to be careful because you don't want to get arrested for stealing"!!! We got into alittle argument because I made a point that I did mention I had the water under the carriage...Well get ready for this...she said"Oh I don't remember you telling me"!! What is wrong with her??? I was so upset, I just wanted to get out of there quickly and now that I'm not upset anymore, I'm thinking of speaking to the store manager. I think it's rude that she spoke to me this way and actually denied I told her about the water. Have you experienced any rudeness from a cashier before?? How did you handle it?? Should I go talk to the manager??
5 people like this
21 responses
@dreamr802 (987)
• United States
24 May 09
I'm sorry that the cashier acted so rude towards you. I had worked in Barnes and Noble as a cashier and yes I had to deal with a lot of customers but I believe I was always good at being in a good mood and not being rude. A lot of cashiers just don't care anymore. It's a low paying job but a lot of people don't realize that so many people would love to take their spot in a heartbeat because of the economy people are in need of jobs. I would definitely talk to the store manager if I was you. On your receipt you'll have the cashier's name so that will be a good thing as well. Good luck!
2 people like this
@zed_k4 (17627)
• Singapore
24 May 09
I certainly like it when faced with very good and well-mannered cashiers or customer services like you have been before. It is very commendable and I will not be reluctant to praise on the spot when I do see one just to make their day.
@wendywhy (64)
• United States
23 May 09
The cashier did behave really rudely. She obviously wasn't keeping her mind on what she was doing and blamed you instead of taking responsibility for her actions. My experience with talking to managers about rude or even dishonest employees does no good at all. They act like they are going to take care of the problem but rarely do they even talk to the employee. Hopefully, eventually she will grow up and become an excellent employee.
@Glow1971 (354)
• Spain
23 May 09
yes i hope so or they'll lose a customer. Thanks for your post!
1 person likes this
6 Sep 12
maybe they are too tired~
@gracypure (530)
• Philippines
24 May 09
Hi Glow! Sad to have you experienced with this cashier that have an unpleasant attitude. Fortunately, i haven't encounter like this problem but if ever this will happen to me i would surely do remind her the duties and responsibilities of being a cashier, how to approach the customer in a correct and polite way. This cashier was so rude so if i were in your place , i would talk to the manager and tell her about this employee's attitude towards customer/s.
1 person likes this
@xannebull (1806)
• Philippines
24 May 09
that cashier is so rude, sorry about to hear your situation. if i'm on that situation i definitely talk to the store manager about what the cashier has been doing to you. just try going to the store again and talk to the manager,ao that the cashier must be given a lesson for it.
1 person likes this
@ahslack (487)
• Singapore
24 May 09
Sad to hear that you experience this type of situation,i guess the cashier must be too tired from a day of work.For me,i have not met any rudeness from a cashier before,and i hope that i would not meet one.For you,if the cashier apologise and is not rude towards you,you can try settle the problem yourself.But if the cashier is very rude,i think you should talk to the manager.
1 person likes this
• United States
24 May 09
I go threw it daily. Where i live the cashiers are rude everyday and then every now and then you'll find one thats pretty nice. And you'll even find ones that cuss you like a dog.Now usually one they get rude with me i get smart back and i let them know im not going to take that jsut cause you work there. However i did talk to the manager that was over her and i also let her know i did get smart back because i dont let my children or anyone in my family talk to me that way muchless someone i dont know talk to me that way. Now I had one older lady she wasnt a cashier she worked in Deli/Bakery...I had went in the night before my sons brithday to order his cake so i wasnt rushing the next day and then it take them forever to order his cake. And the lady that was back there couldnt find the piece that was suppost to go on the cake and then says "oh i cant see i dont have my glasses" of course my frist thought was then go get them. She brought out about 6 different ones and finally i said heck with it i'll go somewhere else. and she got smart with my mother and i wasnt standing far from her and she said " Oh well no my problem" as my mother walked off because my mother told her she didnt like her attitude. So i turned around i said it might be your problem if you have no job wouldnt it? And she just looked at me like i was crazy and we wasnt the only ones that said something to the manager about her there was 7 others as well and of course the next day she got fired because she had 7 compliants on her in 1 night and the night before she had 10 so she went bye bye which was a good thing cause she was rude. But all and all everything was fine and i got my sons cake! So you can ignore it or say something but i would talk to the manager though..
1 person likes this
@ColinYang (193)
• Australia
24 May 09
Actually, no, I have never encountered this problem before but I suggest that you get the manager and complain! That cashier is either really mean or has the memory of a goldfish! Colin
1 person likes this
• United States
23 May 09
Hi Glow...and I am sorry you had such a bad experience with a cashier. I was a front end supervisor for almost 10 years and I had to do a little attitude adjusting quite often. Alot of people want to be there and say they enjoy their job but the truth of the matter is they only want to be there when it is convenient for them. I had alot of problems with my younger cashiers especially on the weekends when they had to work and wanted to party. Well I'm here to tell ya that you can't do both. If you want a job and a paycheck than you do the work for it. Also if I ever had any customer complaints I actually did talk to my employees and if I felt it was a big enough deal I even brought the store manager into the conversation. I know there are people that have off days or have gotten into a tiff with a loved one before they have come to work but you have to learn to leave your problems on the outside. If you don't have customers you don't have a job. flutterby
@dmrone (751)
• United States
24 May 09
Hi Glow! Yes i have had rude cashiers. I have immediately asked to speak with the manager on duty, and informed them just how the cashier was acting. It sounds as if this cashier is not to worried about her job. Most of the time the management does not pay attention to a customers complaints, but if they have eough on one cashier they have to pay attention, and something finally gets done. If you go back and have the same cashier and she continues to be rude, ask for the manager and continue to do so until the matter is concluded to your satisfaction.
@Glow1971 (354)
• Spain
24 May 09
yes i've been thinking about that waiting to see what happens the next time I go there and if she pulls the same stunt again, she's really gonna get it.
@rrdj71 (696)
• United States
24 May 09
That is not appropriate behavior for someone in the customer service field. She directly accused you of something you did not do even if she did it subtly.It really is a shame how much customer service has declined. I believe it's just that people are MISERABLE in their jobs and therefore, they don't care how they come accross to others. They should realize it's not easy getting a job nowadays and they should be TOTALLY grateful for what they have and SHOW IT!! And yes, I would go talk to the manager in the future. You would be surprised what they can do to keep you as a customer and make you happy :)
@Glow1971 (354)
• Spain
24 May 09
Your right. I did tell her about it. She could have said the following: " I'm sorry but even though you told me to charge you for the water, I did forget to add it to your order. I'm sorry for the inconvenience." This is what i believe she should have told me. Thanks for your post.
@galileo2008 (1140)
• Philippines
6 Jun 09
I can see your point. You better talk to the manager about your situation. I also had an experience of confronting a rude employee in a certain department store. She was just standing in one corner manipulating her cellphone, then I called her to ask for an assistance, but then she didn't give attention to my concern, in fact, she was acting as if she didn't hear me at all. I approached her and told her again that I need her help, but to my surprise, she just said, "just help yourself because I am doing something important". I was shocked because she was only texting, and I believe that it's her working time, and customers should be treated with respect,and so I got really really mad that I went directly to her supervisor and I squealed my complaints about their rude employee, and he asked for an apology. The best part is they gave me a gift certificate for the inconvenience they have caused.
@sid556 (31006)
• United States
29 May 09
as a cashier, I can relate to how a customer can tell you something and then you forget...in a way. I mean Ill be ringing up orders and a customer may mention they want gas or cigs and by the time I get done ringing, I may have rang in the cigs but forgotten to give them to them or forgotten the gas. It's a temporary lapse of memory. Once the customer says something....I immediately appologize and remedy the problem. Even joking...I would not talk to a customer like that. It's just not funny. I also would not have argued with the customer about something like that. Actually...as soon as I saw the water, my memory would have been triggered and I would have appologized for holding the customer up so that I could ring it in. I think you should mention this to the manager.
• United States
24 May 09
Yes- Talk to the manager. The cashier seems plain stupid for one thing, and while she really can't help that, she can at least treat customers with respect and patience.
@italysmom (313)
• United States
24 May 09
I have had a variety of bad experences with cashiers... i agree with the one that said that managers act like they will do something then dont... however, if it is a chain store, i would call their home office, that is what I do and I usually get results.
• United States
24 May 09
You certainly should talk to the manager. It does seem like she was joking about the stealing thing, only poorly delivered. Perhaps she was embarrassed that she hadn't scanned it like she said and had trouble facing up to her mistake. I'm not saying that you should try to get her fired or even punished badly, just bring it to the manager's attention so they might help her learn better customer service.
@zed_k4 (17627)
• Singapore
24 May 09
I've come across lots of cashiers and customer services whom were rude before and I always make it a point to just tell them off that they are rude. Most will just shrug it off and made this kind of face that I know they would do because their attitude just tell me a lot about them in general. I used to be hot-tempered and those whom are rude will make me totally flustered and angry. Then one day I thought to myself that I am not going to let these people affect me and I just started to become sarcastic or totally made them 'lose face' in a sense I gave comments that are curt, but keeping my voice low. Like oh yeah, ah huh or acting blur. Just to make them repeat their rudeness in front of everybody. Try practicing and you will get the hang of it soon. The key to handle rude people is sarcasm. It is one of the most wondrous thing ever and you don't lose your temper along the way too. Instead, it will be them that will lose their temper and you will have this tiniest flick of smile deep inside. Not to spite these people, but they need to be reminded that they are rude and if they can't handle sarcasm, then they should stop being rude.
• Canada
24 May 09
If it were me I would have talked to the manager on the spot. You not only told her about the water but you also got a response from the little twit. It was probably an honest mistake that she forgot to add it but she should have fessed up to it. So I say go talk to the manager.
@Chevee (5915)
• United States
24 May 09
I am assuming the cashier was a young person. They do have these non- chalant attitudes and those I don't give a crap attitude. If you feel like it is worth talking to her supervisior about I would do so, but if not just let it ease out of your mind. You handled it well, the cashier will meet her match one day. I have encounted a lot of rude and nasty cashier, and they never really keep their job long. They are there one day and gone the next.
@pitstryke (310)
• Philippines
24 May 09
probably the cashier wasn't paying attention to the customer she possibly has something in her mind when you went to her to pay the things you shop...it's not good for her being a cashier not paying good attention to customers...
@Yori88 (1468)
• Philippines
24 May 09
I agree with you the cashier was so rude and she should be given disciplinary action by the grocery. If I were you I will talk to the store manager and inform him about the incident because I know that store managers usually go with the side of their customers. They know how to value customers and they should have better customer service than their employees. The cashier was so rude and unethical. She should have talked to you in a nicer way because she has no right to talk to you that way. If she has a problem then she should not let her job got affected because she talked so bad to you. So better inform the store manager. I have never experienced any rudeness from a cashier before. But the sad thing is that I was once a very polite cashier in a fast food chain who experienced rudeness from a very impatient customer who even talked to my manager for her order not given immediately and for me assisting a customer after her.