Can I talk to Real Human Please ?

@ibuemma (2954)
United States
August 25, 2009 5:29pm CST
Thank you for calling MyLot. For English press 1. #1 button being pressed. For Posting discussion press 1, for responding press 2. Okay, that's just illustration. These day if I call customer service number, I never get a real human answering my call. Back couple years ago, you have to press so many buttons just so you get a real customer service to FINALLY to talk to you. Lately, these automated answering systems is more sophisticated, they can actually recognize your voice and give you answer. But they still not the Human. And sometimes when we try to call Customer Service, our problem more complicated and we really do more explanation than just a voice that being recorded. Don't you find a little bit annoying that it's really hard to get a real human to talk to you, when you need it?
3 people like this
16 responses
• United States
25 Aug 09
I also hate when you really need to talk to someone and all you can get is a answering machine kind thing that is trying to help you wi th your problem. My mother the othery day stated that when she was trying to talk to a pharmacist at the local walgreens you get someone not even in the pharmacy but someone at a walgreens call center and they had no idea at the call center what she was even talking about so they were like sorry but we can't help you and you will need to go to the walgreens and ask them and no call and get us again. I think its kinda rude to have a pharmacy transfer you to a call center when really you could be calling about an emergency or something that really needs attention at the moment. I can't stand calling a place and trying to get in touch with someone and it takes so long just to get who you really need on the phone.
• India
25 Aug 09
That's really rude of the pharmacy you are talking about. Why do they have to transfer a call to a call center. I think such acceptable ways of working things around should be dealt with severely. What's more annoying is they re-route our calls instead of solving, and they call and irritates us to do marketing. huh!!!!
1 person likes this
@ibuemma (2954)
• United States
25 Aug 09
I can't believe walgreens do that. I mean after all those pushing buttons, when you finally talked to somebody you not getting anywhere.
1 person likes this
@joye68 (151)
• United States
26 Aug 09
Whoa. I've never had that problem with Walgreen's. TARGET, YES; Walgreen's, no. There's a direct number on my prescriptions, so I never have a problem. If it's an emergency, call 911, get them to the doctor and let the doc's offices handle it. They generally will have direct line numbers. Call back. The person taking your call was probably incompetent and could have very well accidentally mistransferred you to someone even less competent.
• United States
26 Aug 09
I guess maybe i am just somehwat used to the fact that when i call a business, i am going to get an automated menu....i don't always like them, but i can see their usefulness. there are sometimes i am calling a place wth soemthing i don't need to talk to a person for....such as my utility companties to find out my balance...or to make sure a payment went through. My cable/internet company is also rally good about putting a recoded message first if there are any service concerns or outages in the area, and often times, this will answer my question before ever having to talk to a person and waste their time, when obviously they are more concerned with getting service back up and running. Also, doing things like calling my bank, to check on account balances and checks and charges tha have been through, i don't mind the menus on these either...though i think they could be somewhat simplified! I agree with one of the previous respondants, that the first option should be something like "Press one for the automated menu, press 2 to talk to a representative" And then if you DO talk to a representative, and it is something that could have been handled on the automated menu, they can tell you how to do it if there is a next time. I don't, however, like the voice recognition ones. They make so many mistakes! When i call the hotline for my health insurance company witha question about whether omething is covered or how to hndle something, i always wind up getting lost in a maze of menus because the silly thing can't understand what i am saying when i try to tell it!!
1 person likes this
@ibuemma (2954)
• United States
26 Aug 09
my cell phone customer service has that recognition voice. I hate that too, because sometimes they even pick up the background noise, and they keep saying "I'm sorry I don't understand you" . It is really irritate me.
1 person likes this
• United States
26 Aug 09
no kidding! I don't drive, so i walk a lot to most places, and will often try to make phone calls like this while doing so, as i know they are automated menus, so i don't have to worry about them not bieng able to hear me well, but whenevr i come across these voice activated ones, the noise of the traffic driving by on the road always throws them off!!
1 person likes this
@JoyfulOne (6242)
• United States
26 Aug 09
Yes, that is extremely irritating! Sometimes you have to go through multiple programs in each department before actually getting a real person lol. My brother gave me a good hint..when the voice thing starts, start pressing the O (for operator) over and over, and it'll get you their operator instead of the voice thingy. I tried that once and it actually worked! I was thrilled to say the least. Another thing I use often is GetHuman. Get Human is a website where you type in the name of the company you need to talk to, and they tell you how to bypass that company's voice line so you go directly to a real live person. Example: if you wanted to talk to a Verizon representative, instead of going through all that voice activated thing, you'd press pound # at their voice prompt, and then press zero. Pretty cool! Here's the link (I keep it bookmarked!): http://www.gethuman.com/
1 person likes this
@ibuemma (2954)
• United States
26 Aug 09
O, wow..that's pretty cool. i will check the site out, i know it will be useful next time I need customer service.
1 person likes this
@ibuemma (2954)
• United States
26 Aug 09
BTW, some of those companies when you do push zero many times, the machine will say "goodbye" ...
1 person likes this
@lelin1123 (15645)
• Puerto Rico
25 Aug 09
I hate it and its like you keep going around in a circle trying to get a human on the phone. Some do say press "0" for a representative but not many do. There should be an option "1" to talk to a representative and option "2" for automated services. Wouldn't that be so much easier? I guess that is the problem that would be to easy.
@ibuemma (2954)
• United States
25 Aug 09
that's a lot more simple but isn't it just easy if it's human right away that answer, and beside talking about more job for us human. This automated system kind of replacing human to do the job.
1 person likes this
@lelin1123 (15645)
• Puerto Rico
26 Aug 09
I know there could be so many more people employed in this country if they took away the automated system.
1 person likes this
@bigplay (212)
• United States
26 Aug 09
I know what you mean, sometimes you have important questions and you have to speak to a real human, sometimes i hate this automated stuff when i call customer service numbers, then after that when you can get through to a real human, you have to wait 3 or 4 minutes before you can talk to a real human.
1 person likes this
@ibuemma (2954)
• United States
26 Aug 09
3 or 4 minutes not bad. One time i tried to call one of government agency, after pushing so many buttons, the automated system told me the wait time is too long, and suggest me to leave the message with my phone number, and someone will get back to me the next day !
• Philippines
26 Aug 09
Its really a bit annoying if we could not get a representative to help us at the hotline with our concern. I used to be a customer service representative from a telecommunications company and we are receiving thousands of calls everyday. I received calls between 80-120 calls daily, depending on the length of every call. Some calls are even abandoned when a call is waiting for a very long time. There was even a time when a customer told me that he wants to talk to real human. I told him that I am a real live person but he said my voice sounds like the pre-recorded voice machines so he hanged up on me.
1 person likes this
@ibuemma (2954)
• United States
26 Aug 09
hahahaha...that's so funny. I think couple time I got representative that their voice sounds like automated, i have to ask them twice to make sure !
@dbabcook (390)
• United States
26 Aug 09
I know that it is all part of the new age but it is very frustrating to me when I need help and call customer service of a company and get all automated. If I thought a computer could help me with whatever the problem was then I would just go downstairs to mine and ask it. Not only are we taking jobs away from people who could really truly use them but we are frustrating the people of the world with these automated services.
@ibuemma (2954)
• United States
26 Aug 09
One customer service, I got so familiar with their automated system, I won't even let them finish their "greeting" I know it (by heart ) will be press #1, #3, #6 to get the real people..LOL
• United States
26 Aug 09
Yes, big time annoying. That and when after doing all that button pushing you hear "your approximate wait time is 20 minutes"!
@ibuemma (2954)
• United States
26 Aug 09
hahahahaha ! Talking about listening some song on the phone . Usually I just put the phobne speaker until somebody answer the line.
@jassi1 (171)
• India
26 Aug 09
if we see the other side of the coin there are executives who are busy at that time with another customer when you are listening ivr i know this is the common complaint given by customers i know these ins and outs because i work in customer care and those people help you but they have also some limits but if you are having a real serious issue i am giving you a mantra you just need to call tehre and ask for manager only they will do your work on priority and where it is going to take 10 days it will be done within 2 days so use this formula it wil help you alot so happy mylotting
1 person likes this
• Philippines
27 Aug 09
I get upset too when ever i get into the phone and all i hear is press this and that. then, when you're supposed to call a live agent, the operator would say the agent is busy handling other customers, please stay on the line, for like thirty minutes, duh. when a live agent spoke to me, she just didn't what she'd hit her and had asked me too many times to calm down..good thing i did
@ibuemma (2954)
• United States
27 Aug 09
poor customer service, hahaha...she must have gotten too many "angry" call.
@zoey7879 (3104)
• United States
26 Aug 09
Ungh.. yes! Especially the ones that DONT give you the 0 (or any option) for an operator and the reason you are calling isn't in their stupid number list.
@ibuemma (2954)
• United States
27 Aug 09
yup, you gotta go around and push so many numbers until finally a human pick the line.
@dawnald (84131)
• Shingle Springs, California
26 Aug 09
What I find annoying is when the system doesn't give you an "out" to go directly to a real person and you don't give it the response it expects and it hangs up on you.
@ibuemma (2954)
• United States
27 Aug 09
Some of them do that, as soon you press any choice that not on the option they will hang up after they said "try to call again"
• United States
26 Aug 09
I know..I absolutely HATE these systems. And why do I need to press one for english - this is a primary English speaking country right? (ok, I know i'm going to get some heat for that one, lol) If someone calls my house from a number I don't recognize, then they talk to MY machine and I'll get back with them when I feel like it. GRRRRR! I am very annoyed by these systems too!
@ibuemma (2954)
• United States
26 Aug 09
hahaha. If it's unknown number and left message, it could be debt collector LOL, if not it's telemarketer !
@srganesh (6349)
• India
26 Aug 09
Yes!It is really easy to interact with humans,especially in our own language.I am from South India and we have so many regional languages in India and the customer care is mainly in English.It is okay for educated people like me but it is really hard for some local people to clarify their doubts when they actually badly need it.Cheers!
@ibuemma (2954)
• United States
26 Aug 09
That's kind of sucks. The automated don't give choice of the language?
@anne25penn (3310)
• Philippines
26 Aug 09
I used to work in a call center and whenever I answer a call, I would hear the person on the other line pressing the buttons on the phone. I worked for a phone company back then as a technical support representative and i would ask for the persons' phone number as part of our opening spiel. Oftentimes they would apologize and say that thought that they were still talking to a machine. Another weird response that I would get is "Am I talking to real human being now?". LOL. Wait, let me check if I have a pulse...Yep, ok so how can I help you today? I have never experienced calling a customer service number that did not have an option to speak with a live person.
@ibuemma (2954)
• United States
26 Aug 09
some certain companies/agencies don't have 24/7 services so on the weekend it will said " our office is close now, try again next time. Goodbye."
• India
25 Aug 09
Yeah i really find it annoying when we have a problem and calls up for customer service. Technology is really advance now, but they really can replace a human. Technology can have better brains, but they haven't got heart to understand a human's problem. They might able to trouble shoot regular problems but it really sucks when you get to hear is a list of press this and press that when you are trying to get your problem heard and solved.
• China
26 Aug 09
Yes, I agree with you! For simple cases, technology can help to solve it, but for complex issues, a real huma will be better choice!