Who should pay for it?
December 26, 2009 11:45am CST
If i bought something from a company and ask them to deliver it for me because of the volume of the thing i bought,and unfortunately there was an accident on their way to the address i gave them,and the thing i bought was damaged in the process without any chance of repairs.Now, who do you think should be held responsible for the replacement? Or do you think i should just forget about the article and the money i paid them?
2 people like this
26 Dec 09
If the delivery company does not belongs to the company whom you bought your item, then the delivery company should pay for it. If not, the company which you bought the item should pay for it. UNLESS it is written in black and white that any damage occurs during delivery, they will not be liable, else you have every right to ask for either a replacement or a refund or a compensation. However, do ask yourself if it is worth the effort to claim? If the answer is yes, then you might want to prepare all the relevant documents, the damaged item, and the outcome that you would be satisfied with and start the procedure to get your compensation, and do it fast.
26 Dec 09
It was the transport linked with that company for delivery,since the volume is so large,transport was paid at thesame time,all included.Now, their excuse is that they would not replace nor pay back until the insurance company pays them.And this might take a long time,do you think they are justified with this decision?
27 Dec 09
Sad to say, their excuse is reasonable (I mean about waiting for the insurance company to pay before they can you) However, you should request that they give you a timeline, or you set a timeline for them. They cannot expect you to wait forever for the compensation simply because the insurance company didn't pay up. Because you are requesting the company for the compensation, not the insurance company. Whatever process that occurs behind their company process is not going to be an excuse for them to not pay you back on a given timeline drawn.
27 Dec 09
How reputable was the company? If it was firmly established with a good reputation it would be responsible, and replace the damaged article. If it was a small company and not well known I would not pay for the article before delivery. This is all about money, and reputation. If the company will not make it right with you, bring it to the attention of your local news-paper, radio station, or TV station if possible. The adverse publicity focused on this company should be enough to make them change their position.
27 Jan 10
The delivery company should pay for it. You should report the damage to the company fro where you ordered. You should ask them to completely replace the product. It is their duty to make sure that the product reaches the hand of reciver who receives the product.
• United States
2 Jan 10
You paid for an item and they have not delivered. It seems simple to me that they need to replace it or refund your money. I do not know the law in France but Contract Law should apply. You lived up to your part of the contract now they should live up to theirs. The problem with the insurance company has nothing to do with you. I would contact the highest up person in the companyu and tell them that either you receive satisfaction or you will contact the media about their failure to deliver on a contract.