Accidental 411 charges? Beware!

@maezee (32553)
United States
January 23, 2010 11:38am CST
I found out that I accidentally called 411 FOUR TIMES and now I have over $5 worth of 411 fees that I shouldn't have gotten. (Every time I accidentally called them, I disconnected before I gave them any information). Apparently 411 works in a way where if you dial it and press "talk", you'll get charged for it. Not if you actually sit there and ask them a question and get a phone number or address. The worst part about it is that T-Mobile, my service provider, won't (or can't - I don't know) do anything about these charges, even though they were accidental. Have you ever had any experiences with this? How did you handle it? Did YOUR service provider credit the charges or still charge you for them? And also, is there any way you can BLOCK 411 outgoing calls so as to avoid these accidental charges in the future? I'm curious to know if you guys have been experiencing any difficulties with these pesky 411 charges. Any takers?
3 people like this
5 responses
23 Jan 10
If I am not mistaken, this 411 is a directory service number, right? Well, I had the very same experience, except that I accidentally called the number on a landline (home) phone. I called my service provider's hotline and talked to a representative, the guy said even though it may have been an accident, they'd still charge me because the call was made using our phone. He just advised me of 2 things. 1) Remove 411 from the speed dial (landlines here have preset speed dials and 3 is for our directory service) and 2) You may choose to bar certain types of calls and numbers, but this feature may not be present on your cellular phone. Good day!
1 person likes this
@sedel1027 (17855)
• United States
23 Jan 10
I can't say that I have had an accidental charged but I tend to forget that 411 a) does cost a fee and b) is more than if you use 411 at home. As far as I know, 411 isn't a service provided by the cell phone company - its like 911. So I don't think they can refund the charges. T-Mobile - we had them for 7 years - has the best customer service out of every provider I find it hard to believe that they wouldn't refund you something you didn't owe. What I would do - just to be sure - bring your bill with the 411 charges on it and print out the call log where is shows how long you were connected with 411 to a T-Mobile store and talk to a rep. I know you can get things resolved over the phone, but sometimes going in face to face you get a quicker solution or a better explanation. If you go in the store and speak with someone and don't get a response you like/don't understand, let me know. I know people who work for T-Mobile that can find out.
1 person likes this
@cream97 (29168)
• United States
4 Jun 11
Hi. maezee. I have never been through this before. If you are being charged outrageously like this, I think that you should contact your cell phone service provider so that, you can block 411 off of your phone line. I am sorry that you had to experience this though. I have used 411 on my Boost Mobile cell phone and I have never been charged. I usually just ask them for a telephone number or I can have the option of the automated system dialing the number for me instead without any charge.
@Hatley (164640)
• Garden Grove, California
24 Jan 10
hi maezee I hope i havent been charged by 411 as I did talk to them and got a phone number for my sons apartment. I did not see anything on my last bill. but I am not on cell phone but a real old fashioned land line phone. thats awful to get charged by 411 just by accident. hope you can get this back.
@sk66rc (4261)
• United States
23 Jan 10
Not to sound mean but unfortunately, I don't think it's their reponsibility to refund you anything for your mistake. It's almost like saying if you got into a car accident but since it was an accident, you shouldn't pay for anything. I understand bulk of it is paid by insurance but we're still obligated to pay premiums into our insurance policies & deductibles. Mistakes do happen & best we can do is not to make them again. It would be a different story if you tried to call your friend & for some reason, you got connected to directory assistant. You might be able to dispute that. As far as avoiding calls, make sure you remove 411 from your "recent call list" so you can't hit "redial" on your phone, even by mistake. I'm not sure if there's any way to completely block your phone from dialing 411. You might wanna call tmobile & see if they can block that number from there end.