Can I return this movie?
@3SnuggleBunnies (16374)
United States
May 5, 2010 11:18am CST
I know alot of retailers are getting super picky with returns on things. On friday I bought my son a Thomas the train movie. Well I thought since he banged himself up a bit he'd like to watch this while he rested. Well it doesn't load at all. I thought ok, maybe it's just me? So I put in another new video and it was fine, one that had a few scratches worked so it's not my player. Do you think Wally World will let me return it? There isn't a scratch or finger print on it, it just won't load period.
1 person likes this
10 responses
@cynthiann (18602)
• Jamaica
5 May 10
Take it back immediately as it must be defective.Why should you waste your money ? Blessings
1 person likes this
@PurpleTeddyBear (6685)
• Canada
9 May 10
Good point! It must be defective ... and I highly doubt that a family oriented company would want to start ticking customers off by not "making it up to them" or at least either offering to give the person their money back or exchange for one that does work!
@GardenGerty (157678)
• United States
5 May 10
Wal Mart will let you exchange it for exactly the same movie. I have been there and done that. Take your receipt, and tell them about the problem. I am sure they will be glad to know.
1 person likes this
@coffeebreak (17798)
• United States
5 May 10
My experience is that they will let you exchange it for the same thing. But if opened, they won't let you return it or exchange it for something else. I had bought a DVD PC game for my GD and it didn't load right, so I took it back and they did an even exchange for the same item. That one didn't load either, turns out it was cause the one I got was a "part 2" kind of thing and I had to have the first one installed for the second one to work as the second one used lot of the same procedures and things that the first one installed. Of course they don't tell you that, so you have to go through what I went through and buy both to get them all to work!
1 person likes this
@coffeegurl (1467)
• United States
18 May 10
Wallyworld? We don't have that store here. Are we there yet???
@jahernandezrivas (11288)
• United States
7 May 10
Yes you should take it back and take the receipt with you I am sure they will either give you a refund or let you exchange.
@PurpleTeddyBear (6685)
• Canada
6 May 10
My best friend had a similar problem with getting a movie from Walmart that wouldn't load and they let her exchange it for a new one so I doubt you will have a problem if you take it back! Good Luck!
@dragon54u (31636)
• United States
6 May 10
If it's defective I would say they would let you return it but would give you store credit instead of cash or a credit on your card or let you exchange it for the same movie. If they don't, contact the manufacturer and tell them about the problem. Be sure to keep your receipt until this is resolved! If you don't get any satisfaction from anyone, start calling the Better Business Bureau, the parent company of the movie distributor and some consumer groups till you get your money back or a copy that works.
@Hatley (163781)
• Garden Grove, California
5 May 10
hi 3snugglebunnies indeed just take the receipt and the faulty movie back as I think Wallyworld has a money back guarantee on it.Just explain that the thing does not load at all. I am sure they will give you back
your money.
@mogtendo64 (171)
• United States
5 May 10
I'd go up to them immediately about it because heck, it doesn't work. They sold you an item that was defective right off the bat. That's not exactly something that should go by without confrontation.
