i don't mean to sound rude but.......

hearts - black, white, pink, red hearts
Canada
January 4, 2011 5:52pm CST
....after working at the hospital for so long, i'v noticed that people can be VERY dumb and annoying. I'm not a nurse or anything i deal with patients coming in for appointments with the doctors, and when they get admitted to the hospital. With the registration process, we need to cards, their hospital card and their insurance card. We get so many people come in and ask which card we need, when we got like 5 signs saying we need both. Then we have to make sure their address, phone number and next of kin is up to date, and for sure 60% of the time we'll get stupid jokes about their information such as, 'your phone number is?' ans then they say 'if you call and a women answers, hang up' or 'You're Wife is your next of kin?' and he says 'She was when i left.' Then by the time your finished, you have to repeat the directions to where they gotta go at least 2 times, can you imagine within a 8 hour shift how many times you have to repeat yourself, then people look at you like i'm the rude one for getting a headache from the stupid people. And thats only one example of how bad they can be. Do anyone else have to deal with the public like this? what are some bad experiences you have had with customers, or the public?
2 people like this
9 responses
• Australia
5 Jan 11
I don't think you sound rude, I think you are rude and lack compassion. I happen to be one of those sorts of people who you are now having a go at and I have to attent regular doctors appointments and such as my son is disabled. He has had 12 operations in recent years and I know for a fact that when I make a smart comment to one of the administration staff that I am only trying to lighten my thoughts and pretend that I am not worried for my son. It is people like you who make the whole experience worse for the patient. Oh you may not say anything to the person you are serving but I bet your face gives away your thoughts. You should be ashamed of yourself for being so petty and immature. Haven't you heard to saying that we should treat others as we wish to be treated ourselves. I have worked in customer service and I know what you are saying about people is true but if you can't deal with it or have a bit of fun back with them then maybe you should find another job where you don't have to deal with the public.
• Canada
6 Jan 11
wow!!! as i have said in previous post, i put a smile on for everyone that comes up to me, i have been told by countless people how nice and sweet i am to them, when i hear the same joke a hundred times in one day, i still look at them and smile and giggle a little bit, i do try to make them feel comfortable, that doesn't mean i sly at them, give them stupid looks, be rude to them, especially if there is a patient that visits often, we make a special effort to talk to them, make conversation with them while their registering, we know they don't want to be here, we're not dumb. And as i as said in previous post as well there is not one person out there that loves every aspect of their job, and i for one love my job, but there are a couple aspects i don't like, but i grin and bare it cause over all i love my job and everyone i work with knows it. So do not look down on me because some days i need to let it out, when i have went out of my way to help the patient get where they need to go, when i bring the patient to their bed, when i wheel them around in wheelchairs cause they find it hard to walk, when i call all over town trying to find out where they are suppose to be seeing the doctor to. So you wanna call me rude for complaining about the smallest part of my stressful job...go ahead, i know i'm not rude, everyone that knows me know i'm far from rude, so go ahead and judge me for this one post.
• United States
6 Jan 11
@ FallenGurl... if you read what you wrote in your original post you have to admit that you do sound like a very rude and hateful person. In what you have said here, in this post, you don't sound so bad. My daughter has worked in customer care for 17 years and I will tell you that I have NEVER heard her say such things as you said above. She has always worked in large major companies in very high volume call centers. She has worked on the phones speaking directly to customers and in the positions of excelerated problem solver, and in the position of retraining people that don't quite measure up as a customer care agent. She has had very stressful days and she still puts the customer first. She will come home sometimes and tell me about some of the people she has come in contact with. Some are very upset when they call and it's her job to find out what the problem is and help them solve it. She has had customers ask her to pray for them because they are having some difficult problems in their lives, and they can feel, even over the phone, that she is a caring person that is there to help them. That's what customer care is about. I'm sure you have people come through every day that are overwhelmed by whatever they are going through. You are a vital point of contact for them. You are the first person they see to send them on their way through whatever process they are begining. Sure, they may not have read the signs, they may not have been ready with everything you require of them, but, cut them some slack, they are dealing with some things that may have them completely off track. And, trust me, they will pick up on your attitude right away. It sounds like in this post that you are a very caring person. If we had read something like this to begin with we would not have thought you were such a rude person. If we have misjudged you, I apologize, for myself. But you have to admit, we didn't have much to go on considering what we were presented with.
• United States
5 Jan 11
I'm kind of amazed that y'all keep working in jobs that you obviously hate so much. If you have such disdain for your customers I bet it's really hard to cash your paycheck each week, isn't it? Why in the world would you talk this way about the very people that pay your saleries? Aren't you there to help them? Isn't that your job? I think if I hated my job so much I would find another one where I didn't have to come in contact with such stupid people. But think about this... what is being said about you when YOU are the customer?
• Canada
5 Jan 11
For one, i don't hate my job, i actually love my job, but that doesn't mean i love every aspect of it. two, the patients isn't the one paying my check, i work with one of the biggest companies here where i live, so the patients def isn't paying my check. when they come in, they are paying to see the doctor, not us who just register them to see the doctor. After dealing with these people for so long makes you appreciate what other people in customer service have to deal with, so when i'm the customer, i don't be a pain the in a** for the person serving me. i go in and get out without causing a problem. If i got a problem it's cause they did something wrong, where then i tell them and it gets fixed.
• Canada
6 Jan 11
so you mean to tell me where ever you work you enjoy every little aspect of your job?? no matter how much these people get to me, i put a smile on and make them feel comfortable, every now and then someone will notice i'm not happy, but i assure them i have a headache, so excuse me if i put on a happy face for everyone and just need to let loose once in a while, it's not you who i'm dealing with, so why should you make this personal, i'm making conversation with people here, i'm not pointing fingers at any one person, i'm talking about the general public, like you dont have issues with the public.....
@lingli_78 (12852)
• Australia
5 Jan 11
i can perfectly understand how you feel because i used to work in customer service as well for almost 6 years and i have to deal with many rude, abusive and unreasonable customers... the most annoying ones are the ones who refused to read the sign even though it is clearly in front of their eyes and prefer to just ask questions... that makes me really angry... take care and have a nice day...
• Canada
5 Jan 11
i agree, we have signs up of what the patients need to register for, directions of where they need to go, we even have a person hired to meet each person that comes in and makes sure they know where to go and what to do, and when they get up to us, they still ask everything they were already told and what they could of read. I've had a patient come up to me and call me rude one day, and i'm not a rude person. This man walks up to me when i wasn't ready for me, threw this appointment letter at me, i asked him for his cards, and he pretty much threw them at me as well, when i was reviewing his information he kept asking questions of why i needed it, and so i told him and he called me rude. i made up for it the next day, i had 2 patients call me pleasant lol
@EdnaReyes (2628)
• Philippines
6 Jan 11
Dealing with students is also annoying. They can be rude, plain dumb and harsh.But it's part of the job so I have to keep my cool.
@dorannmwin (36697)
• United States
5 Jan 11
I know what you mean about people being stupid, especially when it comes to the medical care that they need to have. However, I can also see why you get the smart alec answers so often. When people are at the doctor's office or at the hospital they are typically very stressed and for that reason they are looking for any way that they can come up with that will help them to feel a little bit better, even if it is for just a moment.
@ladym33 (11009)
• United States
5 Jan 11
I can see how it would be annoying but just remember even though it is your 20th time doing that today it is only their first in probably some time. Luckily I don't have a job where I have to deal with that sort of thing or pretty much people for that matter, I own my own online business and while I do have customers I barely ever have to deal with them. They place their orders on line and I fill them, and send them an email telling them it is on its way. The only time I ever have to deal with a customer is when there is a problem which doesn't happen that often. Most of the people I deal with are nice though. About once a year though I get one of those people that are just looking to blame someone for all their problems. Can't win with people like that. I try not to let them get to me, I know it is the world they are mad at and not me.
• Philippines
5 Jan 11
Stupid people are, most of the time, funny if you think about it. I've had one public disgrace due to another's stupidity although it's not about customer service. Riding the train is a bit of a pain. You would have to suffer the long line to get to the check out counter. One moron, however, made that nuisance a public disaster. I was the one before him in the line and when it was his turn, he kept inserting his ticket the other way around. I'm not sure if it was upside down or reversed but i'm sure it wasn't pointing the right way. Anyway, he was forcing the ticket card in the slot for about a minute. When it was taking too long i assisted him. I told him to check his ticket if it was pointing the right way and smarty pants just stared at the ticket and inserted it back in. The people after me were also assisting him but he just kept forcing the ticket in the slot for another friggin' minute until a security guard approached him and escorted him to the side counters. What a nutcase. I know he was nervous and all but he should know how to listen instead of doing things his way. There's only one Albert Einstein and even he accepts suggestions.
• Philippines
5 Jan 11
Stupid people are, most of the time, funny if you think about it. I've had one public disgrace due to another's stupidity although it's not about customer service. Riding the train is a bit of a pain. You would have to suffer the long line to get to the check out counter. One moron, however, made that nuisance a public disaster. I was the one before him in the line and when it was his turn, he kept inserting his ticket the other way around. I'm not sure if it was upside down or reversed but i'm sure it wasn't pointing the right way. Anyway, he was forcing the ticket card in the slot for about a minute. When it was taking too long i assisted him. I told him to check his ticket if it was pointing the right way and smarty pants just stared at the ticket and inserted it back in. The people after me were also assisting him but he just kept forcing the ticket in the slot for another friggin' minute until a security guard approached him and escorted him to the side counters. What a nutcase. I know he was nervous and all but he should know how to listen instead of doing things his way. There's only one Albert Einstein and even he accepts suggestions.
• United States
5 Jan 11
Yikes! You'd think people would know what cards they needed for the hospital, anyway. Health insurance? Duh! You're where...? Oh, yeah, a hospital. I worked for years in customer service...and I swear, I've never had such a depressing experience. I learned on my first day of work in a dry cleaning service building at the age of 14 that people are simply miserable. The majority, that is; not all of them. Customers like to yell at you if the cash register doesn't work (since when is that the employee's fault?), get angry over store policy (if you don't like it, go elsewhere), and have a strong sense of entitlement (well, I didn't see the sign, but since I've been a LOYAL customer for SO many years and have spent SO much money...give me a break, we'll give you the same options as the rest of our "loyal" customers). I started a real estate business at fifteen, and had a really good first tenant. Then I bought my second property a few years later...learning that real estate and customer service can be a ton alike. This particular tenant of mine is always complaining...always late with the rent, then thinks it's crazy I have a late fee and expect her to pay it (it's in the lease, so check it). Whenever I got somebody out there to fix something, it was never right and her construction worker husband could do better. So finally, I said, fine, go ahead. Some people are simply miserable...and after a few years of working with the public, I learned to pity them and not let their stupidity get to me. It's a great relief when you realize how grateful you are for your life, personality, and common courtesy when compared to these people.