Problems with MySurvey

United States
March 27, 2013 11:14am CST
I have been on MySurvey for about 4 or 5 years. I have cashed out about 6 or so times and currently have about $15 - $20 in my account. Last Thursday, MySurvey sent me an invite to MySurvey connect. I would have to download an app in order to join. For joining, I was to get extra points, rewards and opportunities to earn. You need to be invited to join. I joined and downloaded the app correctly. On Sunday, I went to MySurvey to see if I got the 100 points that I was supposed to get just for joining. I was shocked to get a message that my account is not active. I have emailed support and have not received a reply back. I have phoned and no call back. I have posted on their facebook page with no response. I have done a search and at least one or two other members are having the same problem. They also are getting no response from MySurvey support. One has filed a complaint with BBB. I know that some mylotters are on MySurvey or have been. Are any of you having problems or had problems? if you are still with MySurvey but have not tried to log in for some time, could you check to see if you can access your account? I am shocked that this has happened with MySurvey. I have had a good relationship with them. I thought they were very legit. They have a good reputation.
2 people like this
6 responses
@LaDeBoheme (1942)
• United States
27 Mar 13
I got invited to download their app also. It's installed as a plug-in on Foxfire, but I rarely use that browser, so it is sort of pointless. However, I can still access their site, and I still receive notifications when new surveys are available. It appears my points are regularly being updated. (I rarely keep exact track.) When you emailed them, did you use their form? Also, I see their phone number is only available for two hours on weekdays. Perhaps you should try calling them back between 2 PM and 4 PM.
1 person likes this
• United States
27 Mar 13
I emailed them from their site but I sent if from gmail so I have a copy in the send box. When I tried to access my account, I got a message saying that my account was not active and if I haveany questions to email them. Their was a link to email them. That was the email that I used. I did call between 2 and 4 p.m. No one answers. There was a voice message. I left a message and no one has returned my call. I plan to email again next week if I have not heard back. I will give them a few more days after the second email before I file a complaint with BBB. They are phasing out phone support altogether after April.4th. The MySurvey member in Canada who is having the exact same problem as myself has already filed a complaint with BBB. I had between 1,500 and 1,800 points in my account so they have taken some of my money. I can not believe that they did this to me.
• United States
29 Mar 13
Wow, bostonphil, I don't know what to say. I just tried logging in again and had no problem. It doesn't make sense. They are one of the top-rated sites. How about removing the MySurvey Connect app and seeing what happens? It seems your problem started when you installed it.
1 person likes this
• United States
29 Mar 13
I did uninstall the mysurvey connect app. I still can not access my account. The mysurvey member in Canada wrote the BBB and two days later, her mysurvey account was restored. Next week, I am going to have to write BBB if I still can not access my account. What is really bothering me is that support is not getting back with me. I agree that mysurvey is considered to be one of the best survey sites out there but there are also a lot of complaints about my survey. A lot of these sites seem to be going downhill.
@Shellyann36 (5268)
• United States
1 May 13
I have not participated with MySurvey in a while. I don't know of anyone else having a problem with them. I do hope that you get it solved. Good luck.
• United States
1 May 13
I got it resolved but only after opening a complaint with BBB. MySurvey continues to sue me and I now have enough to send $10 to PayPal. There are many complaints about MySurvey on the internet. Customer service and support is really bad.
• United States
1 May 13
I made a typo. MySurvey continues to use me, not sue me. I was afraid they would not use me after I complained to BBB. As long as you have no problems with the site, all is well. But if you do, good luck. Sometimes you can get good help but other times, you are ignored. I think that they are growing too fast.
• United States
24 Apr 13
I have been with them for probably close to 10 years, I have not had this problem, although I have had some in the pasts, a few were ignored, but most of the time they are good about fixing the problem. I have been invited to download that app a few times, which I have declined everytime. I did not like the idea of them watching me any more than any company could be, regardless of the promises. The incentive sounded alright, though there are other companies who pay a bit more to watch your activity. I hope this gets resolved for you quickly.
1 person likes this
• United States
25 Apr 13
I have been with MySurvey about four years and really like the site. But I have found that support has always been just so so. This time, however, it was really bad. I am glad that my problems have been resolved and I am in good with MySurvey. I have become just a little wary of them after this.
@timetravel (1428)
• United States
27 Mar 13
I just checked because I got worried when I saw your post! I logged in without any problems. They do have a new homepage - perhaps it's glitching because of those changes? If you'd like - I could email their support and mention your problem. But my homepage there shows 730 points plus several surveys ready for me.
• United States
27 Mar 13
I would really appreciate your doing that. I believe that my screen name for MySurvey is phil77. See if they will respond to you. What is making me very uncomfortable is not the glitch, if that is what it is. It is that support is not writing me back. and that this same thing is happening to someone in Canada.
• United States
27 Mar 13
I'll do it as soon as I get back from my dog walking job - gotta leave in a minute. I just did a survey for them and got fifty points - now I'm at 780. So obviously the site is working. I'll email them as soon as I get back and let you know if I hear anything.
• United States
28 Mar 13
Did it. Now all we can do is wait. Will let you know if and as soon as I hear something!
@Hatley (113017)
• Garden Grove, California
27 Mar 13
phil I am still on my survey but I did not download their software as i worry about spyware and also it would slow down my computer. also I find that I have don other surveys and not been credited for the points and asking them about it did absolutely no good they have changed since this past year. I always could make twenty dollars monthly now I just get some damned points for osome silly drawing which I would never win., I think they have really changed for the orst. I have been with them for six years.I will check to see if I can access myh accou nt.
• United States
27 Mar 13
I do not know what to think about what they have done to me. There are some complaints about MySurvey on line but most people are having positive relations with the site. I am shocked about what they did to me. I had enough in my account to cash out for $10 or $15. I really liked the site.
• United States
28 Mar 13
I agree with what Hatley said about not downloading software - I learned that lesson many years ago. I get offers constantly from various survey sites to download their apps, software, etc, and simply won't do it, no matter what the incentive offered. SurveySavvy recently had a twenty bucks offer to download their "spyware" software. No thanks. I've already cashed out over a hundred bucks from them, and have fifty ready to cash out whenever I want. I'm doing well enough without those downloads. A lot of survey sites seem to be closing shop or turning for the worst. I stopped One Opinion after I got my second reward (a 28 buck Visa card) because they insist on sending the reward in the form of a Visa card that can only be activated during business hours weekdays! I love Memolinks and Swagbucks - this year I've gotten 4 5 dollar amazon gift codes from swagbucks so far, and at Memolinks I'm nearly to the one hundred dollar cashout. I'm saving that for my birthday trip to Atlantic City - just going for an overnighter, but it will just be me, myself, and me! No family - no precious fur babies - just me. And a hotel room and a beach and slot machines.
• United States
29 Mar 13
This problem did happen after I installed the app for mysurvey connect. I have since uninstalled the app but it has not restored my account. There are many complaints about my survey on line. There are many on their facebook page. Check out their facebook page. Mysurvey members are having a lot of problems.
@TLilly12 (1230)
• United States
27 Mar 13
I have never heard this before, I have done survey on MySurvey and I never get points, and more I have1055 points but if I, lose my points I don't care because, I am thinking about closing out my account, with Mysurvey any way, I am not getting any where points from this web site any way.
• United States
28 Mar 13
I enjoyed my survey. I never earned a lot of money but I enjoyed the surveys and did earn some. I am unhappy that this problem has occurred but more unhappy that no one from mysurvey has gotten back with me about the problem. I would like to continue doing surveys for them.