Finally had to telephone the Travel Agency

Holiday destination
@Asylum (48282)
Manchester, England
January 25, 2016 8:34am CST
My previous attempts to book a decent holiday around this time of year failed, so a while back I settled on taking a week in Turkey for the time being. As per usual I chose a holiday online and received an email within minutes. The following day I received confirmation that the booking was accepted and notified that the booking documents should arrive soon. It is now just 8 days before I fly and no such documentation had arrived. It is far from urgent yet, but I had no intention of waiting until it became so, therefore I telephoned the company this morning. I was informed that since the holiday was organised via Thomas Cook that they would supply the data. My immediate response was to point out that I had no booking reference for Thomas Cook and was thus unable to query this with them. I also questioned whether my email address had been forwarded to Thomas Cook to enable them to contact me. This prompted the girl to check further and discover that in the absence of my email address the documents had been sent to the Travel Agency. This was then forwarded to me so now I have a reference for Thomas Cook and will be able to book in online. This is a simple mistake, but does seem rather remiss of the company in the first place.
23 people like this
23 responses
@Susan2015 (20449)
• United States
25 Jan 16
Hope that it's all straightened out now. It seems like the travel agency would have told you.
3 people like this
@Asylum (48282)
• Manchester, England
25 Jan 16
Considering that I waited over a week it seems obvious that the Travel Agency had overlooked it.
2 people like this
• Dayton, Ohio
26 Jan 16
@Asylum I would hope that they would give you some time of discount or coupon for their mistake and the trouble that it has caused.
1 person likes this
@Asylum (48282)
• Manchester, England
26 Jan 16
@BethieAnnie This is a fair point because I have not used Hays Travel before so they should be eager to maintain my allegiance.
1 person likes this
• Preston, England
25 Jan 16
hope it all gets sorted out in time for your much deserved break
3 people like this
@Asylum (48282)
• Manchester, England
25 Jan 16
Now that I have acquired the necessary email it has become a formality, as it should have been originally.
2 people like this
• United States
26 Jan 16
Mistakes are far too common. I just finished (?) battling one of the bureaucracies involved in my health insurance. It took months for them to finally (?) get it right (?). I won't be able to tell until March if the problem is actually fixed. Sigh.
2 people like this
@Asylum (48282)
• Manchester, England
26 Jan 16
You would expect companies to try hard to demonstrate a responsible and professional attitude, so mistakes of this level should be unknown.
1 person likes this
• United States
27 Jan 16
@Asylum You are correct, of course, but they are not. They are very common. It is the pet peeve that gives me the most trouble, I really do expect people to do the job for which they are paid.
1 person likes this
@Asylum (48282)
• Manchester, England
27 Jan 16
@ElizabethWallace This is a major issue here in England, people seem to think that the company they work for owes them some loyalty, but show very little in return. One of my pet hates when I was working was to hear colleagues saying "It is not my job" or "Nothing to do with me".
1 person likes this
@Platespinner (16508)
• Winston Salem, North Carolina
26 Jan 16
Hopefully that will be the only bump in the road for this particular vacation!
1 person likes this
@Asylum (48282)
• Manchester, England
26 Jan 16
Oh yes, I certainly do not expect any other issues to arise. I do not even need any foreign currency this time because I already have a great deal of Turkish Lira left from previous holidays and quite a few Euros as well.
1 person likes this
• Winston Salem, North Carolina
26 Jan 16
@Asylum Happy travels, then! I'm looking forward to the day when my kids are all done school and foreign travel isn't quite the distant dream it it right now.
1 person likes this
@Asylum (48282)
• Manchester, England
26 Jan 16
@Platespinner It can be very expensive taking children on holiday during the summer holidays.
1 person likes this
@rebelann (39783)
• El Paso, Texas
25 Jan 16
Are you sure you trust that company? Maybe you could book a stay on a beach in Australia? I no nothing about traveling, I usually just drive over state lines and call it a mini vacation ... which lasts maybe 4 hours if I'm in the mood.
1 person likes this
@Asylum (48282)
• Manchester, England
25 Jan 16
The difference is that if you travelled the distance from England to Turkey you would not need a passport.
1 person likes this
@rebelann (39783)
• El Paso, Texas
25 Jan 16
OOOOHHHH @Asylum I didn't have a clue, thanks for the heads up.
1 person likes this
@Asylum (48282)
• Manchester, England
25 Jan 16
@rebelann From Manchester to Antalya is about 2000 miles, which is roughly the same as El Paso to New York. In your case it would be a strictly domestic journey, but in my case I would cross around 7 countries.
1 person likes this
@mysdianait (64059)
• Italy
25 Jan 16
Pleased that you got it sorted but Turkey? There is so much unpleasant stuff goingon there that it would not have been my choice at all
1 person likes this
@Asylum (48282)
• Manchester, England
25 Jan 16
There are unpleasant things going on everywhere these days, so it does not constitute a deterrent to me.
1 person likes this
@mysdianait (64059)
• Italy
25 Jan 16
@Asylum I hope you will enjoy your time there and that there will not be anything that could be cause for concern to those you leave behind here.
1 person likes this
@Asylum (48282)
• Manchester, England
25 Jan 16
@mysdianait What self respecting terrorist would waste a bullet on me?
1 person likes this
@celticeagle (117919)
• Boise, Idaho
25 Jan 16
Very remiss. It is important to double check and it is good that you contacted the travel agency or you would still be in the dark and they may not have had time to get the documents to you if you had waited much longer.
1 person likes this
@Asylum (48282)
• Manchester, England
25 Jan 16
I am quite confident that they would also have tried to use my inaction in order to put the blame on me, thus denying their responsibility for my missed holiday.
1 person likes this
@celticeagle (117919)
• Boise, Idaho
26 Jan 16
@Asylum .....I would make sure that didn't work for them. A few words on their website or elsewhere would do the trick I am thinking. LOL
1 person likes this
@Asylum (48282)
• Manchester, England
26 Jan 16
@celticeagle If they ever do something similar to me again I shall become quite hostile, but would always overlook a first error.
1 person likes this
@Inlemay (16521)
• South Africa
27 Jan 16
Good to hear that you are almost ready to travel - a week in Turkey sounds just great
1 person likes this
@Asylum (48282)
• Manchester, England
27 Jan 16
It will suffice as a practice run for the coming year.
1 person likes this
@Inlemay (16521)
• South Africa
27 Jan 16
@Asylum I think you will love it - and see it with ONE very open and clear eye!
1 person likes this
@Asylum (48282)
• Manchester, England
27 Jan 16
@Inlemay My eye has settled down now and the second one is not due to be operated on until after this holiday.
1 person likes this
@fishtiger58 (30344)
• Momence, Illinois
26 Jan 16
It's a good thing you decided to check into it. Glad it was all worked out.
1 person likes this
@Asylum (48282)
• Manchester, England
26 Jan 16
It was necessary to enquire and I was not prepared to leave it too long.
1 person likes this
@fishtiger58 (30344)
• Momence, Illinois
26 Jan 16
@Asylum I don't blame you I would have been nervous about the lack of information.
1 person likes this
@Asylum (48282)
• Manchester, England
26 Jan 16
@fishtiger58 I was not overly concerned, but was not prepared to wait until it actually became an issue or great concern.
1 person likes this
• United States
8 Feb 16
At least it turned out in your favor and having them be called upon the mistake, even better cause now the customer service can improve from you sharing your experience about it . . . thank you
1 person likes this
@Asylum (48282)
• Manchester, England
8 Feb 16
It still seems quite appalling that they were so lackadaisical in,the beginning.
1 person likes this
• United States
8 Feb 16
It seems to be the norm with companies that have a lesser than steller Human Resources division . . . @Asylum
1 person likes this
@Asylum (48282)
• Manchester, England
9 Feb 16
@enlightenedpsych2 Nevertheless, this is an essential part of the transaction.
1 person likes this
@Marcyaz (35693)
• United States
26 Jan 16
You would have thought someone would have contacted you. Hopefully you will still be able to go to Turkey for your Holiday.
1 person likes this
@Asylum (48282)
• Manchester, England
26 Jan 16
Everything is fine now that I acquired the email and documentation that I need. As for the Travel Agency, it should have been standard practice to forward such communication to me.
1 person likes this
@Marcyaz (35693)
• United States
26 Jan 16
@Asylum To bad that they dropped the ball on that.
1 person likes this
@Asylum (48282)
• Manchester, England
26 Jan 16
@Marcyaz It seems illogical to me because it is all part of the basic process.
@SIMPLYD (78827)
• Philippines
26 Jan 16
At least now you are assured that it's now being taken cared of after some mistake . So, it's good that we follow up whatever we applied for .
1 person likes this
@Asylum (48282)
• Manchester, England
26 Jan 16
It was imperative that I checked out the situation in plenty of time. I have been known to book a holiday 2 days before flying, but would wait until that late time to confirm a booking.
1 person likes this
@SIMPLYD (78827)
• Philippines
27 Jan 16
@Asylum That's an attitude that always saves .
1 person likes this
@Missmwngi (9573)
• Nairobi, Kenya
25 Jan 16
Glad you got it Enjoy your holiday when the time comes
1 person likes this
@Asylum (48282)
• Manchester, England
25 Jan 16
I always make a point of enjoying a holiday.
1 person likes this
@Missmwngi (9573)
• Nairobi, Kenya
25 Jan 16
@Asylum Thats the way to go
@thea09 (18324)
• Greece
31 Jan 16
I had to look to see where you are off to. Turkey is brave with the situation there at the moment, hopefully you are avoiding the coastline near to Greece.
1 person likes this
@Asylum (48282)
• Manchester, England
31 Jan 16
Apparently I should be able to arrange an unofficial sea passage to Greece, but rumour is that it would be a dangerous crossing.
• United States
26 Jan 16
It's a good thing you followed up with a phone call and didn't just assume everything was in order
1 person likes this
@Asylum (48282)
• Manchester, England
26 Jan 16
I could not assume that everything was in order because I had no documents to show at the airport.
@tahashif (63)
• Karachi, Pakistan
26 Jan 16
Oh it's really good to here I too wanna go for holiday for a long time but I think god hasn't planned for me yet best of luck to you for that do pray for me also
1 person likes this
@Asylum (48282)
• Manchester, England
26 Jan 16
I have been fortunate enough to manage several holidays since I retired. Hopefully you will also manage to get a holiday soon.
@scheng1 (24806)
• Singapore
26 Jan 16
At least Thomas Cook takes the trouble to send the document to the travel agency. I just wonder why the travel agency does not take the initiative to give you a call. It is their job to keep you informed.
1 person likes this
@Asylum (48282)
• Manchester, England
26 Jan 16
All they needed to do was to forward the email to me, which is so easy and failing to do so makes no sense at all. Without receiving those documents I would not have a holiday to go on, which is outrageous since the Travel Agency has already been paid in full by me.
@Jackalyn (6657)
• Oxford, England
26 Jan 16
I must admit, Thomas Cook does seem to be a but lacking at the moment. I heard or read of other issues. I do hope you have a great holiday with no further problems.
1 person likes this
@Asylum (48282)
• Manchester, England
26 Jan 16
There is really nothing much that can go wrong, assuming that I arrive at the airport on time.
@LoriAMoore (4813)
• United States
26 Jan 16
That's frustrating, but I'm glad you've got a holiday/vacation to look forward to.
1 person likes this
@Asylum (48282)
• Manchester, England
26 Jan 16
My only remaining concern now is where to book for my next holiday.
@TheHorse (64093)
• Pleasant Hill, California
26 Jan 16
Hope things work out!
1 person likes this
@Asylum (48282)
• Manchester, England
26 Jan 16
Things always work out one way or another, so I am not in any concern about that.