Greyhound Not so Great

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Greyhound is a very popular bus company that travels almost to every place in the USA. I would say that their services are a bit over rated. I have used their buses before to go visit friends and family and they aren't the worst in the world but I am sure they aren't the greatest either. I bought two tickets to go to Tennessee and they had said the trip was going to be roughly 16 hours. They also tell you that sometimes the travel times are subject to change for what ever reasons,Bad weather traffic delays etc. I understand that these are things that are sometimes out of the control of people. However I should not have to suffer because of it. I had 3 bus transfers and a lay over of 2 hours at one place. The bus driver was in shift change and apparently someone was late. Which caused the lay over transfer be an extra hour longer than expected. Now I was far from happy but i didn't complain. When we finally got on and left an hour later than expected we finally get to the final transfer only to find out that the bus I was scheduled to take had already left. The next bus was not going to arrive until 4:45 am. I told the clerk to please get management because that was not acceptable. Her manager told her to give me two meal vouchers. I told her I appreciate what you are doing and this is not personal but I don't care about a meal voucher what I care about is that I paid for bus tickets and made plans and sleeping in a bus terminal was not one of those plans. She then goes on to say that I could stand in the priority area and wait to see if there was enough space so that we could get on the bus but if there was no space I would be stuck taking the 4:45am bus which she was nice enough to change my tickets to at no cost to me. So I use the meal vouchers get in the line and go out the the bus and the driver tells me that I am not on his bus I explain and he says well get on and if there is space if some people don't show I can ride his bus. Well people show up and he tells me I might have to get off the bus to make room for them because they were scheduled to ride the bus at that time. I was angry and tired and sore from traveling all day. So I snapped back and said so what you are saying is that even though your company charged me full fare price didn't show up on time made me late and lose my fair and I stood and waited in the priority line which was full of other people who had the same problem that they were more valued. He says no but you missed your bus and they are here on time. I said so was I. Then he says oh well you won't have to get off but you may have to have the child sit on your lap I said NO I paid for two tickets why should I pay for two tickets and only get one seat if that is the case I want a refund. The guy was rude to me the rest of the trip. We stopped to pick up and drop off people and he would let us out to smoke. We all stood by the bus so he wouldn't leave us by mistake. He comes to me and says you need to move and go smoke somewhere else the smoke is going into the bus. I moved and said nothing to avoid a problem. Then he yelled at me because the light on my screen was too bright and bothering him while driving. The person in front of me started to yell at me hey hey he's talking to you! Turn off the phone. Mind you the rules said nothing about phones off just on silent/vibrate. Nobody else got yelled at for their bright screens. I finally made it to my destination after 20 hours. When I get back home you better believe that I will be making a few phone calls and filing complaints and whatever else to make sure this doesn't happen again. It isn't the first time it has happened to me. Years ago I took a trip and the same thing happened and I had to sleep in the terminal for about 6 hours until the next bus and they wanted to charge me for a new ticket. Well Greyhound I am sorry to tell you but you suck and I will not only complain but I no longer will use your services. I will hit them where it hurts in the wallet. You won't be getting my money anymore and you surely won't ever hear me sending anyone your way instead I will do just the opposite. I feel a bit better now I am off to enjoy my vacation.