Online Shopping

United States
December 9, 2016 9:14am CST
I tried to buy something online to pick up at the store yesterday. They were giving me $7.00 if I bought something $7.00 or more. I spent a half hour picking out something. ($29.00 pink fabric bins for $7.99 on clearance...good deal!) I bought 2. I drove to the store to pick it up, waited forever for them to find it while customers went ahead of me in line ....they didn't find it. It was at another store....an hour away. Another half hour lost. Called customer service to cancel the order and get money back. Spent 20 minutes explaining to a person who had poor English skills. Refused to refund...he said I must contact the store and cancel the order there. 10 more minutes lost while I protested and was sent to another person who could not help as they only handle large appliances. Grit my teeth, called the correct store to cancel the order. They couldn't find the order either. They suggested calling customer service. Nope, been there, they won't do it I had to cancel with the store. Now no one knows where my order is. Manager said they would call and find the order and call me back. 12 hours later. No call. No bins, no refund. Oh, and I didn't get the $7.00 off either when they processed the order.
12 people like this
18 responses
• United States
9 Dec
Wow what a frustrating experience. Did you pay with credit card and you can dispute the charges and get your money refunded?
5 people like this
• United States
9 Dec
yes,I paid with paypal, no problem there, but it was the frustration that got me! I wanted them to just mail them to me or to the closest store but I don't want a delivery while I'm gone so I have to cancel.
2 people like this
@Asylum (46792)
• Manchester, England
9 Dec
They would have been very unhappy if I had been the customer because that type of system absolutely infuriates me.
4 people like this
• United States
10 Dec
Oh I was infuriated, believe me!
2 people like this
@LadyDuck (118232)
• Switzerland
9 Dec
This is a frustrating experience and a very bad customer service too.
3 people like this
• United States
10 Dec
Yes, it was. I'm going to call customer service tomorrow because I gave them all day today to resolve it and they did not.
2 people like this
@LadyDuck (118232)
• Switzerland
10 Dec
@Jeanniemaries It is incredible how poor customer service is becoming in every sector of the industry.
2 people like this
@Corbin5 (78477)
• United States
9 Dec
So frustrating for you. I do try and avoid ordering things online, but sometimes, to get particular items, online-ordering is necessary.
3 people like this
• United States
10 Dec
I order things online all the time and rarely have a problem.
2 people like this
• United States Minor Outlying Islands
9 Dec
They should have went out of their way to accommodate you at the store you were in. I'm sure it's because of being so close to Christmas, they must have been slammed! At least I hope so.
• United States
10 Dec
I was surprised they did not offer to do anything, but then again, I really don't want anything, just resolution.
1 person likes this
@amadeo (46046)
• United States
9 Dec
sorry to hear about your experience there.Nice to see you.Been awhile?
2 people like this
• United States
10 Dec
Thanks for noticing I haven't been here. Just got swamped. I'll be away for awhile again but will try to be better about checking in. I missed everyone!
1 person likes this
@nomus24g (16025)
• India
9 Dec
that must be hell of an experience
2 people like this
• United States
10 Dec
I was exhausted when I was done talking to them.
1 person likes this
@Happy2BeMe (66531)
• Canada
9 Dec
That is very frustrating. A whole lot of time wasted for nothing.
2 people like this
• United States
10 Dec
Yes, and yesterday I really did not have the time to spare.
2 people like this
@DianneN (57243)
• United States
10 Dec
How awful! That is so extremely frustrating! They should make your aggravation worthwhile, too.
1 person likes this
• United States
12 Dec
All I want is my money back.
1 person likes this
@DianneN (57243)
• United States
12 Dec
@Jeanniemaries I hope you get it! No luck, yet, I suppose.
1 person likes this
• United States
12 Dec
@DianneN haven't tried, been busy with family
1 person likes this
@Platespinner (18067)
• Winston Salem, North Carolina
9 Dec
How very frustrating! That's the type of situation that really makes me want to raise my voice.
1 person likes this
• United States
10 Dec
Yes, but I worked customer service and understand they are trying. Raising a voice does not help get things resolved.
1 person likes this
• Winston Salem, North Carolina
10 Dec
@Jeanniemaries oh I know that. I said it makes me want to raise my voice, not that I actually do so.
2 people like this
• United States
12 Dec
@Platespinner I did notice that. Good job!
1 person likes this
• United States
9 Dec
Could you email support ?
1 person likes this
• United States
10 Dec
My next step is to contact the district manager. I gave them all day today to resolve it and they didn't.
1 person likes this
• United States
10 Dec
@Jeanniemaries Yes that's right! Untrained employees! And horrible service.
1 person likes this
@Tampa_girl7 (21242)
• United States
10 Dec
It sounds like quite a fiasco
1 person likes this
• United States
10 Dec
I think it was. I hope to get it resolved soon
1 person likes this
@Shafas (39)
9 Dec
It gives freedom for purchasing
1 person likes this
• United States
10 Dec
It does, but this one was nothing but trouble.
1 person likes this
@marlina (60637)
• Canada
9 Dec
Talk about bad customer service!
1 person likes this
• United States
10 Dec
I hope it was just someone new that has a lot to learn yet. Everyone has to start somewhere.
1 person likes this
@deadreak (607)
• Dagupan City, Philippines
9 Dec
A good customer service must be implement to this store.
1 person likes this
• United States
10 Dec
I'm just hoping he was new. Maybe I helped him understand something new.
1 person likes this
@1creekgirl (8307)
• United States
9 Dec
How frustrating! What a waste of time, money and energy.
1 person likes this
• United States
10 Dec
It certainly was for me. I'm so sorry I followed up on their email.
1 person likes this
@sishy7 (26619)
• Australia
9 Dec
How frustrating! Bad online system and terrible customer service... Sorry to hear you had to go through that...
1 person likes this
• United States
10 Dec
Thanks. I was sorry I followed up on the offer.
1 person likes this
@paigea (21011)
• Canada
9 Dec
Pretty frustrating!
1 person likes this