I am in Computer/Internet Hell!!!
@BelleStarr (61047)
United States
January 22, 2018 1:50pm CST
Last week I spent several hours trying to get my Internet straightened out on my new laptop. I had to upgrade to faster speed to make it work but after that it was fine. This morning my computer updated Windows 10 for hours and now my Internet is not working again. I can use my phone as a hotspot and it is fine but not on the Wireless that I pay for in my house.
I am tempted to get rid of the wireless but if I do I won't be able to use my Firestick. I know it is this laptop and some setting it has. I am hoping when I get back to Connecticut it will be fine but there is no guarantee I guess. I have my older laptop with me, I am going to see it if will work for me. I am just so irritated. I hate this laptop and I hate Windows 10.
I would have thought that when I paid to have the Geeks set up this computer for me they would have put all the updates through. This is not a new update, I looked it up and it has caused issues with some computers.
20 people like this
20 responses
@BelleStarr (61047)
• United States
22 Jan 18
I completely shut down my laptop and rebooted the router and now it seems to be working correctly, I certainly hope so. I figured it was as you said but I have no idea what it reset. I am hoping it has now returned to normal!!
3 people like this
@Asylum (47893)
• Manchester, England
22 Jan 18
@BelleStarr You mentioned that you was not in Connecticut, so are you at a hotel?
3 people like this
@BelleStarr (61047)
• United States
22 Jan 18
It now isn't working again. Any suggestion about what I need to reset?
3 people like this
@BelleStarr (61047)
• United States
23 Jan 18
I am talking to the cable company right now in case it is their service again.
@BelleStarr (61047)
• United States
22 Jan 18
The Geeks are in Connecticut, They have Geeks here as well but I certainly don't think I should have to pay again when they didn't do it right the first time.
2 people like this
@RasmaSandra (73444)
• Daytona Beach, Florida
22 Jan 18
Sorry totally at a loss when it comes to PC problems. I bought a used laptop for myself in December and it has Windows 7 it has been working fine but I do most of my work on my desktop PC. Hope you get it all straightened out.
3 people like this
@BelleStarr (61047)
• United States
22 Jan 18
I love windows 7 I never had issues with it, 10 not so much.
2 people like this
@Marilynda1225 (79769)
• United States
22 Jan 18
I'm at a loss when it comes to internet etc and have when I have problems. Hope you can get yours to work
2 people like this
@BelleStarr (61047)
• United States
23 Jan 18
The cable company is sending a technician over this morning so I am certainly hoping so.
1 person likes this
@Marilynda1225 (79769)
• United States
23 Jan 18
@BelleStarr I'm sure they'll be able to figure it out for you
@celticeagle (159058)
• Boise, Idaho
23 Jan 18
Nearly every time I get Windows updates I have some issue with my computer. A few months ago there was one and I had to have my movie launch software reloaded. It disappeared.Luckily a Microsoft tech did it for free.
1 person likes this
@celticeagle (159058)
• Boise, Idaho
23 Jan 18
@BelleStarr ......Emailed. Used the online tech.
1 person likes this
@BelleStarr (61047)
• United States
23 Jan 18
I had the tech guy here for more than an hour today, he replaced my gateway and it seems to be working, for now at least lol
@BelleStarr (61047)
• United States
25 Jan 18
I had to replace the Gateway finally but it seems to have solved the issue.
1 person likes this
@LadyDuck (458233)
• Switzerland
25 Jan 18
@BelleStarr A bad Gateway does not allow the access to the Internet. I am glad you solved.
@PainsOnSlate (21854)
• Canada
24 Jan 18
When we got rid of my last computer we went with a Apple and it was not easy to learn how to use it for me, but now I wouldn't have anything else. Good luck with getting help.
1 person likes this
@BelleStarr (61047)
• United States
25 Jan 18
I do keep saying that I am going to go apple but I don't know anything about them and none of the family uses them.
1 person likes this
@PainsOnSlate (21854)
• Canada
27 Jan 18
@BelleStarr All of our children are Apple people, computers and phones, so we had a lot of help and asked them to help us. I love my Apple but would not be good without of the help of our children...
@DianneN (246905)
• United States
23 Jan 18
Yikes! I feel for you. I believe you should be covered by the Geeks, even here in Florida. They set up my Windows 10 at home in CT and it works just fine on my computer. I only use Apple in Florida. We have Comcast/Xfinity. Cable Vision at home. Who are your providers?
1 person likes this
@BelleStarr (61047)
• United States
24 Jan 18
Here in Florida it is decca we have no other cable choice in this resort!! At home exfinity as well!! The tech replaced my gateway today and right now things are working great
1 person likes this
@DianneN (246905)
• United States
24 Jan 18
@BelleStarr I'm so happy you are up and running again! It's crazy how companies have such monopolies in certain areas, I'm grateful to use anyone!
1 person likes this
@Courtlynn (66921)
• United States
23 Jan 18
My newish laptop, is windows 10 and i hate it. And yesterday i used it for about 3 hours, and when inshut it down, it went to a black screen and the light for being on was still lit and stayed that way for 30mins. So irritating
Hope you stop having issues soon
1 person likes this
@BelleStarr (61047)
• United States
25 Jan 18
I turned out to be the Gateway which the internet company replaced so I am fine for now.
1 person likes this
@BelleStarr (61047)
• United States
25 Jan 18
I had the Gateway replaced and it seems to have solved the issue.
1 person likes this
@BelleStarr (61047)
• United States
25 Jan 18
I get the Internet tech to check it out and he gave me a new Gateway and that corrected the issue.
@BelleStarr (61047)
• United States
25 Jan 18
I know a little about computers but somethings with new programs are beyond me. I did know however that I thought it was the Gateway and as it turns out, I was right,
1 person likes this
@BelleStarr (61047)
• United States
25 Jan 18
Yes, well I always had my girlfriends husband but he no longer does it at all. It is killing me lol
1 person likes this
@andriaperry (116860)
• Anniston, Alabama
23 Jan 18
Look at internet settings, sometimes it automatic goes to airplane mode. Mine did that once.
1 person likes this
@BelleStarr (61047)
• United States
23 Jan 18
I did check that thank you, but it is set to internet.
@BelleStarr (61047)
• United States
25 Jan 18
All fixed for now at least, thank you.
1 person likes this
@thislittlepennyearns (58140)
• Defuniak Springs, Florida
23 Jan 18
I keep refusing to do the update.
1 person likes this
@misunderstood_zombie (8142)
• United States
23 Jan 18
@BelleStarr My last computer crashed when I updated to windows 10. I hate all updates, because they can cause so many problems, and the frustration of it all is worse than the actual problem.
I really hope you get it fixed soon.
1 person likes this
@BelleStarr (61047)
• United States
25 Jan 18
The Internet company sent a tech and after an hour of checking things he replaced the gateway and that corrected the problem.
