Can you take "No" for an answer?

@hcromer (2712)
United States
March 2, 2007 11:30pm CST
I work in a pizza place and make next to nothing, but I have to deal with people on a daily basis who want pizzas delivered to neighboring towns and other random places that we do not deliver to. When I tell people no, 80% of the time I get threats and cursed at. When someone tells you no do you take it or do you fight it? Would you ever start a fight over not being able to have a pizza delivered to your house?
9 people like this
19 responses
@Demonix (294)
• Canada
3 Mar 07
nope, I wouldnt bother starting a fight over something like that, its not worth it, I grew up in the middle of nowhere so im kinda used to it, the only place nearby that delivered to my place was the resteraunt I ended up actually working at lol
2 people like this
• United States
3 Mar 07
nah, I might ask once "are you sure?" halfway joking but then I leave it at that. I've worked in restaurants too long to argue with the rules much at all.
1 person likes this
@Julia1970 (410)
• United States
3 Mar 07
People are stupid! I have been in similar jobs & can relate. I just go & get it(pizza) myself. Why are people getting so lazy?
1 person likes this
@brimia (6584)
• United States
3 Mar 07
That's pretty crazy. I wouldn't get mad at an employee who has no control over the delivery area. It's not that big of a deal anyway. Why don't they just go buy a frozen pizza or crust and make their own?
1 person likes this
@jeb083079 (840)
• Philippines
3 Mar 07
it's not your problem anymore if your company does not deliver to a certain place. just say thank you for calling, have a nice day, and anything else. don't argue with a customer or a would-be customer. don't get frustrated too easily. don't start a fight too. it's bad for your health and bad for your beauty too. have a nice day, God bless.
1 person likes this
@joanana (772)
• United States
3 Mar 07
Ugh, I can honestly say I wouldn't put up a fuss over that. I know damn well no pizza place will deliver to us, hell, I don't think there is even a taxi service that will run as far out in the boonies as we are. If a pizza place actually agreed to deliver to me I'd check my calendar to make sure it wasn't April 1st. On principle I take no for what it is and leave it at that. When it's just amtter of the person being lazy or stubborn though, believe me, I will fight that.
1 person likes this
• United States
4 Mar 07
I kind of live in a remote area and we can't get chinese food delivered unless we pay extra. Would your place of employment maybe consider this as a option? As far as pizza goes I usually pick up mine because it is faster than delivery. When I am hungry I don't want to wait :)
@ledongrp (36)
• United States
4 Mar 07
From a business standpoint it is said the customer is always right. It's company policy so I don't see why you should have to suffer. Deflect the customers anger back to the company. Find artful ways of shifting the customers anger. Instead of just saying we don't deliver to your area try making a suggestion to them that they contact the company president and lodge a concern. Don't make it or take it personal. No matter what you do there is always going to be some AH's out there who aren't looking for an answer. They just want to argue and belittle someone else.
• United States
4 Mar 07
i would just call a different pizza place that was close to me. people are just getting way to lazy now n days.
@langhua (501)
• China
4 Mar 07
i think no one is wrong ,you should try to understand with the customer.they both want to get an honely services.and you have some space cound not reached in ,i suggest you to say sorry to the customer ,and told him the difficulity in youself,i think they will understand with you.
@GardenGerty (95673)
• Marion, Kansas
4 Mar 07
No, I do not really like to fight. I also would not be so arrogant as to think that if I swear at you and belittle you you will give me my way. If I did something like that, I would be afraid of what you might do to the pizza before it was sent out to me.
• Canada
4 Mar 07
State the bussiness policy to the customer and suggest a cab or delivery company, if this does'nt help tell your customer the policy once again and wish them a good evening. HANG UP! don't argue it doesn't change any thing.
@sunita64 (6474)
• India
3 Mar 07
Yes I can take a no for an answer, Actually during rains when i order anything from outside most of the hoteliers refuse to deliver as I live in low lying area which has lots of water on its streets. As even I face difficulty in commuting so I take no easily as I know it is difficult to reach my house.
• United States
3 Mar 07
It sounds like you deal with a lot of immature people who have no consideration for you. The next time someone wants a pizza delivered out of your area, sweetly explain that we have a limited delivery area, apologize that you cannot help them and if they begin to scream at you, hang up the phone. That is abuse and no one should have to take it. Have you spoken to your boss about this? They should never allow you to be verbally abused. Speak with him or her about the situation and explain what you plan to do in the future unless they have a better idea for getting the person off the phone. If they threaten to fire you, file a complaint with the labor department. Don't threaten to do so, just do it. Threatening will put you in a bad light. You need to act as sweetly as you can. I would also suggest having a co-worker listen in the next time someone treats you that way so you'll have a witness. Of course, they can back out and lie about it but hopefully the person will have some integrity and back you up.
• United States
3 Mar 07
Yeah, that's pretty rude. If they think it's such a short drive, they can pick it up themselves.
@lingli_78 (12846)
• Australia
3 Mar 07
well, i learn to take NO for an answer and i usually quite good in doing it... i am an employee as well and i try to understand people's feeling... i will never shout at an employee because i know the feeling if a customer does that to me as well... some customers are just being ridiculous and unreasonable and we just have to bear with them... i think it takes mature people to take NO for an answer...
@crazy_me (591)
• Philippines
3 Mar 07
It depends on the situation. In the situation that you gave, I would certainly not fight anyone over it. It is not your fault that you cannot deliver to my place. It is not as if you just do not want to deliver. In that situation, I would say "ok", then I would probably just go to a nearby store and buy any other nice food to eat.
@kelly60 (4550)
• United States
3 Mar 07
It's easy to understand for most of us who live in the middle of nowhere. I was actually shocked when we got a new pizza place in town who would deliver to our house. They only did it when we placed a REALLY BIG order when the entire family got together. They made it clear up front that they didn't normally deliver so far out of town, and couldn't deliver for smaller orders, but would make an exception for an order the size of ours. Anyone who wants to fight over something like that has serious problems. I wouldn't bother fighting with them. I would probably just hang up on them, or you could always tell them that the call is being recorded and if they continue harassing you that it will be turned over to the authorities.
• Pakistan
3 Mar 07
You sould have to fight when they dliver to other why dont you delever to your house are they ididots or they got any problem some peopel said that you sould udersatand i ask them why when they work for all then they have to deliver to every ones house they way of work or the way of service they are providing that very letharjic very shame full act they are doing they should closed pizza hut when they cant deliver to many