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Why Are So Many Auto Repair Shops Dishonest?   email this discussion to a friend?

myLot reputation of 90/100. lloydanthony111 (1180) 5 years ago

Last week I took my care to a reputable auto repair shop because my "check engine" light came on. It also seemed like I was loosing gas milage.
So they charged me $79.99 for a "computerized engine analysis."Here is what they said was wrong with auto.
They said the system was running lean, meaning that extra gas was being pumped into my fuel ejectors.
Here is what they said I needed.
They said they would have to remove & replace upper and lower intake manifold gaskets.
The parts would cost $139.00 and the labor would cost $281.60. I would have to leave my auto at the shop and the job would take around 4 hours.
I told them that I didn't want to spend that kind of money at this time, plus I couldn't stick around for another 4 hours.
So I got in my auto and started to drive home. I noticed that the "check engine light" was no longer on and the car was running much better.
It looks like what ever they hooked the computer engine analysis tool up to, was just loose, allowing air into the injectors causing the engine to run lean.
After they took the engine analysis tool off and reconnected everything properly, the problem was solved.
I'm positive that they knew that was the problem, but tried to scam me out of over $400 for a job I really didn't need.
I haven't said anything to them about this, but I will no longer take my car their for service.
My question is this. Why are so many auto repair shops so dishonest? Are they that desperate to make more money?By the way, the name of the auto repair service is called Firestone Complete Auto Care. They are one of the biggest and most popular auto repair shops in the United States.
What is your opinion?Lloyd


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renonanapam (835) response was accepted on 6/28/2007.
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tags:  auto repair, cars, auto, dishonest, honesty
 
1. myLot reputation of 72/100. Willowlady (8976)   5 years ago

The price you paid for the test could have been done for about nothing at a parts place, darn it I cannot think of the name. Then 4 hours is not bad for all that they wished to do. Am glad it worked out, I prefer to work with a local littler guy. He knows me and that I pay and he does not have to charge me to make all his money. I drive by and see all the customers that he has. He explains things to me and answers all my questions. Also can show me parts that he has had to replace. We had Firestone for a while back when young. Find yourself a local guy that everyone says they know and suggest you try. Good luck since keeping a car in repair can be a costly enterprise.


myLot reputation of 90/100. lloydanthony111 (1180)  5 years ago

Thank you very much for those valuable suggestions.

It's getting harder and harder to find that small personal mechanic because a lot of the computerized equipment needed to analyze and repair cars today is so expensive for the little guy.

I will keep an eye out for a local repair shop that have a good customer base and is honest.

Lloyd

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2. myLot reputation of 48/100. revdauphinee (4113)   5 years ago

i have always thought id rather go to a shade tree mechnic than the big boys all theyre after is your money!and you think they did you bad try being a woman they will roast us cause they think we dont know anything they get a surprise on that score when they talk to me!LOL


myLot reputation of 90/100. lloydanthony111 (1180)  5 years ago

I heard many stories of the big boys trying to take advantage of women.

I'm glad you are able to handle yourself when it comes to dealing with auto repairs.

I just see why they feel that they have to be dishonest. There is enough auto repair business to make a decent living without ripping people off.

I'm going to have to take your suggestion and find a personal mechanic.

Lloyd

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3. myLot reputation of 78/100. ladyluna (2495)   5 years ago

Hello Lloyd,

Arrggghhh! That is so frustrating. I'm really glad that it all worked out, without draining your wallet.

Generally, I tend to stick with local repair shops. Their reputation is their lifeline. If they scam folks in a small city, then word gets out, and they end up having to close their doors.

Fortunately, our local dealership has a service manager who is all about integrity. I either take my car to him, or to a local service shop, if the dealership is too busy. Both are very good, honest, and reliable.

Of course, if Mario ever left the dealership, I would probably no longer take my car there for service. I think it really depends on the individual at the helm. Which is why it's so helpful to get referrals from friends and relatives for auto service with integrity.

Thanks for the 'heads up' about Firestone. I've never been, and now will make sure to keep it that way.


myLot reputation of 90/100. lloydanthony111 (1180)  5 years ago

You are the third person in a row saying to stick to the local repair shops. I'm definately going to look into that.

Seems as if you have a good relationship with your local dealership. That is definately a plus.

Each Firestone is basically independently operated, so I can say that all of them would try and pull a fast one like the one located near me.

Lloyd


myLot reputation of 78/100. ladyluna (2495)  5 years ago

Hi Lloyd,

I almost forgot to mention that you can drive into any "Autozone" and ask for a free check engine light analysis. They'll take the little tester out to your car, plug it in, and tell you what the mechanical issue is. Most automobiles use a standard coding system for check engine issues. So, the testing is pretty universal. I did this the last time my check engine light came on. It saved me the $80.00 that the dealership charges, and provided the same result that the dealership would have arrived at.

After Autozone tested the car, I called my dealership to ask if I should trust their result, and my old buddy Mario told me that they use the same gizmo to test the car as they would, at the dealership.

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4. myLot reputation of 93/100. charlene2350 (4850)   5 years ago

I think they are pushed to sell whatever they can. It could be that the machine registered something not knowing the connection was loose. Maybe they weren't really being dishonest, but only going on a reading and then quoting you the price of the job if they do it. Of course they want to do the job and get more money.

I know by going to a dealer rather than smaller mechanic they will charge an arm and a leg. Like if we go to Ford, we will get charged twice what a small guy mechanic will charge. You can buy the parts at NAPPA and save a whole lot of money.

I do believe if they see a woman coming, they will try to pull one over on us, because they know we probably don't know squat what they are talking about...LOL.


myLot reputation of 90/100. lloydanthony111 (1180)  5 years ago

Hello Charlene. You could be right that the machine registered something not knowing the connection was loose.

But they are the experts and make sure that their recommendations are truly needed.

If I would have just said go ahead and do the work, they would have gladly charged me for work that wasn't necessary.

You are the second person to say that they try to take advantage of women. That's really ashame.

Maybe some news organization can do an investigation and send compare what repairs are suggested for both men and women who bring their cars in for service with similar problems.

p.s. Happy Birthday and how was your dinner last night?

Lloyd


myLot reputation of 93/100. charlene2350 (4850)  5 years ago

Dinner was great! Thanks for the birthday wishes. I'm glad your car is fixed! :~D

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5. myLot reputation of 82/100. gotcho0O (731)   5 years ago

Do you think we can send our complains to someone like a president or something? Because you know, my dad got scam too about $200. They even didn't touch or fixed my car. Tsk tsk. Why in the world there are bad guys like them?


myLot reputation of 90/100. lloydanthony111 (1180)  5 years ago

I don't know if this a problem of Presidential proportions, but you can always contact the BBB (Better Business Bureau) or the equivalent agency in your country if you are not in the United States.

Sorry to hear about your $200 loss.

Lloyd


myLot reputation of 96/100. brandonknies (193)  5 years ago

what you need to do is go to a reputable repair shop, not some backwoods shop, and see what is going on. that way you don't get screwed


myLot reputation of 82/100. gotcho0O (731)  5 years ago

Lloyd and Brandonknies,

I see. Thank you ^_^. I really appreciate it.

- gotcho0O





myLot reputation of 71/100. minijumbuk (292)  5 years ago

i really dont think the president would deal with these sort of problems as they have a huge country to run. but there are organizations out there, as the post above have mentioned, which actually look after these matters such as scam and unfair issues related to consumption. Sorry to hear about your $200 loss, you can earn it back on myLot ! =D


myLot reputation of 82/100. gotcho0O (731)  5 years ago

Ahihi. Thanks. =)

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6. myLot reputation of 99/100. ElusiveButterfly (9602)   5 years ago

Even small business owners of automotive repair will try to put one over on you if they can. We are at their mercy. It irks me that they take advantage of people. We should get second opinions where repair is concerned for our autos. But, that can't guarantee that we won't get taken to the bank.


myLot reputation of 90/100. lloydanthony111 (1180)  5 years ago

I'm sure that there are some dishonest small business automobile repair shops too. I just don't understand why.

It seems as if there is enough business to go around so that you wouldn't have to scam anyone.

You are right though. We are at their mercy. Sometimes you need the work done in a hurry and don't have time for a second opinion.

Lloyd


myLot reputation of 99/100. ElusiveButterfly (9602)  5 years ago

There should be a rating like they give motels, something on the line of AAA approved.


myLot reputation of 90/100. lloydanthony111 (1180)  5 years ago

Now that's an excellent idea. I wonder why no one has ever done that before.

Lloyd

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7. myLot reputation of 90/100. renonanapam (835)   5 years ago

You are probably exactly right. You probably had a loose fitting and when they completely disconnected it and reconnected it they fixed the leak. My husband was a mechanic for 30 years. He use to gripe so much about the bad name that some companies give to everyone. But I think every business has those sort of people. Now the fact that it was a Firestone Store disturbs me badly. My oldest son is a Manager for Firestone. The secret is, is this a company store or a owner store? I'd take it to the district Manager.


myLot reputation of 90/100. lloydanthony111 (1180)  5 years ago

I think that is what happened too. The fitting was just loose.

I don't want to bad mouth all Firestone Auto Care Centers, because this is the only franchise I've ever visited.

I'm not sure if it is a company or owner store.

Lloyd

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8. myLot reputation of 98/100. weemam (6718)   5 years ago

I hear of stories like this all the time , I live in Scotland and I always go to a local guy we have been going to him since he started his own place years ago , all of my family go to him and if he replaces something he wraps up the old one and leaves it in the car ,
I stopped him doing this as I really trust him . At the moment we aren't going to him as I bought a new car and the franchise garage services it fot 3 years ( the rules under the warranty( but when the 3 years are up next year I will be back to IAN ,
He is just so trustworthy and I tell everyone about him ,

He is MMV (McWatt motor vehicles)) Stirling


myLot reputation of 90/100. lloydanthony111 (1180)  5 years ago

Going to the local mechanic seems to be the way to go. Having your car serviced under the rules of the warranty for 3 years is fantastic.

I like the sound of that.

Lloyd

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9. myLot reputation of 83/100. Aussies2007 (3394)   5 years ago

Why do they do it... the only explanation is that they don't actually do the work... and charge you for it. It is the only way that they can make some extra money out of you.

Most motor mechanics have more work than they can handle... so it would be ridiculous for them to create more work which is not required.

It is a common problem all around the world. In Australia... you need to wait several days before a mechanic will have a look at your car. Meanwhile you are off the road... and if you need your car for working... you are losing money big time.

You take your car in for service and they don't do half of the work they said they did... and charge you $500 or $700 for your trouble. It is highway robbery... but as most people know nothing about cars... we cannot do anything about it. Even the home mechanics like me who could fix their cars 25 years ago... cannot do it today because there is nothing simple under that bonnet anymore.


myLot reputation of 90/100. lloydanthony111 (1180)  5 years ago

That's what I was wondering. Why woudld you try to scam someone when you have more business than you could possibly handle.

You might have hit the nail on the head when you say it's the only way they can make extra money out of you.

If that is the case, then it's truly pathetic.

Lloyd

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10. myLot reputation of 95/100. mrrtomatoe (712)   5 years ago

I don't think they were dishonest, they must have just misdiagnosed your car based on what their machine told them. It is true that many auto shops are dishonest, mostly because people don't really know what is wrong with their cars so they are taken advantage of but not everyone is money hungry (even though it seems most mechanics (and lawyers) are) I'm glad to hear your car is working fine and hope you don't run into anymore car problems.


myLot reputation of 90/100. lloydanthony111 (1180)  5 years ago

They may have just misdiagnosed my car based on what their machine told them, but that could have been a costly mistake for me.

They are the professionals and need to be sure that what they recommend is necessary.

Thanks. My car is working just fine now and I also hope I don't run into anymore car problems.

Lloyd

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