Companies that do not stand behind their product!

Almost as frustrating as internet companies. If you have AOL, you will never actually speak to an actual person. Have you noticed you can't find anywhere on the web how to cancel an AOL account?

Well I have long since stopped using AOL, and now I have Verizon. Let me tell you it's not a whole lot better. I have been having connection problems. I have DSL and when my phone rings, I get disconnected from the internet. So I called Verizon, and they told me it's the phone companies problem. I said "Guess what? You ARE my phone company, so it's still your problem!" Needless to say, I still have the problem and nobody has fixed it.

I have also had the same issue with HP here in my country so I thought its their agents down here who are misusing the warranty thing........Infact they have unexperienced engineers, they come and spoil everything instead of mending then they end up asking for service charges.........I hate such companies. They only company that has served me satisfactorily is only Nokia and LG, I have not had a rough time with the two. But with HP, I think someone should come up with very strong competition and thraw them out of business....what is the use of that one year warranty thing if they start chargin you at only 6 months? Am sorry for you friend.

That sucks! We seldom use the factory ink and just refill the ink casng. there are many ink refill stations here. With that, the hp store has to compete with that and make their service better to get some costumers.

Oh i had a similair problem when the ps3 first came out.My son had pre ordered his.
The day it came all was good,then i think it was about 2 days later it would not work at all.So first i called the people we ordered it from,they said no phone sony which i did,sony said no call the store you ordered it from.I said yeh but they said call you,then i got the oh yes sorry ms.Then she had me check things on it,at the sametime i am telling her i had checked everything already.Finally she said ok someone will pick it up on whatever day it was,please have everything ready & back in box.Day came,guy game to the door with new ps3 & controller pad,i checked all was there,he did not check box i gave him,only the receipt.So that was that.I got back in house & my son was sat with a ps3 remote pad control.he had kept it hee hee.
Serves them right for messing us about on the phone.Anyway replacement worked,never had any problems since,plus we got an extra controller.Thats my story!

Sad to hear that the after sales service is lacking even in reputed companies like HP.. and this worries me now.. as i have a HP Computer.

It wonders me what is the use of giving the warranty to these products? But why do you write to the customer care or the grievance cell..quoting the product number, key number.. date of purchase etc..

If i were in your shoes, i would allow the sales man to have good night sleep..

One word...GREED. Companies don't stand behind their products anymore. They want you to buy a warranty that only covers a few possible problems. Everything is about making more money. I hate to sound super old or anything but I can remember when products were built to last a lifetime. Now they come with a lifetime expectancy telling you to be prepared to buy another one in a few years.

sorry to heard that. IF the product still in warranty and its not your fault that the printer not work they should fix it for free. Maybe they could charge at least the delivery fee,, but for the rest dont have to pay. Me, i dont have any hp product.. so dont have any experience with them. But i got one wiht my computer dell one momemnt, my disc wasnt work correctly i call them, they try first to see the trully problem and fix it with me,, but finally i was oblige to send mine disc in exchange to other.. It didnt cost me a thing, and i was still in my guaranty. and now work ok.

My husband and I own a small business since 1990. We would not be in business today if we did not honor our warranty. As for HP, I don't like them, never did. I have a few HP products from a long time ago and they are still working. I had to deal with them for a friends computer...gggrrrr. I am a dell fan. I have been buying dell products for a while now. Their service is exceptional! They go beyond the realms of warranty for their customers.

Oh gods, this sounds just like certain phone companies that my parents have had to deal with. They say they will do one thing and then they turn around and do another. Then they give the excuse that their employees weren't all on the same page and that the real truth was what the most recent person had just dictated. Customer service can be an utter nightmare (on both sides, I suppose) at times.

i sure do. fingerhut sold me a emerson stereo system years ago. for a month it recorded. this is back when cassette tapes were popular. then it quit recording. they said they'd contact the company and then had us take it to a shop. we paid the bill and they was supposed to repay us. they never did! worst of all, after 2 more months it quit again!