sign in • sign up
web   discussions   tasks   blogs   photos

If you were dissatisfied with a store's attitude or service would you walk out?  email this discussion to a friend?

myLot reputation of 90/100. taface412 (2039)   ranked 698 out of 19,253 in questions & answers 3 years ago

Today my father and I went to a farm store to buy some stuff for our chickens and my gardening stuff. Well the older workers who have been there forever were helpful, but I noticed it was the younger ones who showed the worst customer service. In all my years of working in a store if a customer approaches asking for a price check the employee takes the item and brings it back with an answer. In this case they told my father to go to one desk and then another...etc. Not to mention we stood in line for nearly fifteen to twenty minutes because a guy was doing a return and it clearly stated that returns were only done on registers 1 and 2, we were on register four or five, and the cashier kept disappearing and even help check prices for others. I can put up with some frustration but when we got our turn my father asked to make sure the price was what he was told by the others, and it wasn't, he pushed the cart aside and said forget it. I agreed with him wholeheartedly.

So off to Lowe's we went. Where the moment we entered we got service and the prices were slightly cheaper and even got a small Black and Decker cultivator (which I cannot wait to use tomorrow) for what we would have spent at the other store.

I got to thinking and decided I am writing the manager of the local store explaining the lack of customer care and why we chose the larger store, not even about price just attitude and service.

Would you do the same?

 

questions & answers
sponsors
Customer Service Skills
Better Serve Your Customers w/ an Associate Degree - Customer Service
EducationDegreeSource.com/Online

Local Coupons
Ridiculously huge deals every day. Like doing your city at 90% off!
www.Groupon.com

Start A Delivery Service
Liberate Your Life. Create Cashflow Fast with No Upfront Investment!
www.CourierPros.com/StartupKit

User has not selected a best response.
tags:  customer service, service, store, attitude, dissatisfied
 
1. myLot reputation of 97/100. macdingolinger (4924)   ranked 166 out of 19,253 in questions & answers   3 years ago

I think you did the right thing. I have left many stores because of such poor service. I usually make sure a manager knows why I am setting my things aside and going somewhere else. When you write the store manager, it's good if you have names but if you are like me I get so frustrated that I forget to look!

A very tactful letter to the store manager explaining your choice of a competitor's store and why is a very good idea!


myLot reputation of 90/100. callahanb78 (437)   ranked 984 out of 19,253 in questions & answers  3 years ago

I probably would have left. I hate when people get jobs and they know what the responsibilities are yet they get all fussy or whatever when they dont want to be there. It drives me nuts, like they are doing me some service or the company they work for for that matter when they are there all cranky. UGH!!! I would have left the store and while I was leaving I would have left whatever I was trying to get a price check on in the managers office with a note and then later called or written in more detail.


myLot reputation of 97/100. macdingolinger (4924)   ranked 166 out of 19,253 in questions & answers  3 years ago

yeah, that sounds good too! I don't understand people's attitudes these days. Maybe as jobs get fewer and farther between there will be more apprecition shown towards the responsibilies and the customer! I will not shop at stores where I have repeat problems with attitudes. It shows a lack of leadership in the management!

Customer Service Skills Better Serve Your Customers w/ an Associate Degree - Customer Service  EducationDegreeSource.com/Online
 
2. myLot reputation of 96/100. punlonnjack (911)   ranked 6,493 out of 19,253 in questions & answers   3 years ago

i would of done the same thing.why must people work in customer care and hate their jobs.they are in the wrong business.

Local Coupons Ridiculously huge deals every day. Like doing your city at 90% off!  www.Groupon.com
 
3. myLot reputation of 96/100. Jennlk84 (3491)   ranked 1,479 out of 19,253 in questions & answers   3 years ago

I have been in a similar situation before. It can be really frustrating when you're not receiving the service you deserve. I don't recall a specific situation where I had to walk out but I know that I've made the decision to not go back to a store before because of their rude employees. I usually let the manager know about it too. It's really unfortunate that there are people in these jobs that can't put a smile on their face and be happy when dealing with the public. I've worked with the public before and even if I wasn't in the best of moods, I never let our customers know that. I always put on a happy face :-)

Start A Delivery Service Liberate Your Life. Create Cashflow Fast with No Upfront Investment!  www.CourierPros.com/StartupKit
 
4. myLot reputation of 93/100. dreamy1 (2519)   ranked 593 out of 19,253 in questions & answers   3 years ago

Yes I have walked out of the store, a couple in fact. I didn't say anything I just never went there again.

Newspaper Advertising One call to place your ad in thousands of newspapers.  www.wideareaclassifieds.com
 
5. myLot reputation of 94/100. bayernfan (521)   ranked 814 out of 19,253 in questions & answers   3 years ago

Yes, I have walked out of a store due to poor service. You and your father are more patient than I. I won't bother with a run around, instead I'll forgo a purchase or look elsewhere. If prices aren't clearly marked, then I am likely to take a pass. I like to know what I want and how much it will cost before I go into a store so that I can get in and out quickly. If one store can't provide me with this type of service, there are plenty of others that will. Cheers.

Free classified ads. 2011 Free to everyone. No tricks.  http://citylimitbiz.com
 
6. myLot reputation of 92/100. jellymonty (1456)   ranked 98 out of 19,253 in questions & answers   3 years ago

You did the right thing leaving the store. I always leave if I get poor customer service. I think nowadays the standard of customer service is so below minimum. You must write a letter of complaint or call the manager there and let them know that they just lost a customer due to bad service.

For me 99% of the time when I enter the store is about customer service. If I dont recieve that service, even if I want the product, I won't buy it.. usually poor customer service means rubbish products and a waste of time for you so well done for going to another store where you got more than you bargained for!

Dollar Store Wholesaler Below wholesale & closeout prices. Over 1000 items as low as .01 ea.  www.sav-on-closeouts.com
 
7. myLot reputation of 76/100. Dugsmom (220)   ranked 1,630 out of 19,253 in questions & answers   3 years ago

No, I wouldn't walk out...I'd go straight to the manager and tell him. That's what the manager is there for. I used to keep quiet after being treated badly at a store but then I'd stay up all night wishing I had said something. It always bugged me that i never said anything.
So now whenever I get treated badly I have a nice chat with the manager. The problem is always fixed immediately and I get a good nights sleep (because I did something about it which feels pretty darn good).

Why Shop Online Visit The MyReviewsNow Interactive Mall And Discover The Benefits  http://www.squidoo.com/why-shop-wit
 
8. myLot reputation of 88/100. momtrying2makeit (2772)   ranked 449 out of 19,253 in questions & answers   3 years ago

If this is a store that you enjoy very much I would for sure let someone know how you feel about the situation. But than again you might be known as a complainer and than it might never change, I guess you need to decide what is imporant, I agree nowadays people that work at a store are rude, and you know what if they are rude to me I shop somewhere else. Why give them my money when they want to be rude to me. Take care and happy mylotting as well. happy

Lease Agreement Online Try Our EZ Online State Specific Lease Builder for Free.  www.ezlandlordforms.com
 
9. elizaBrooke (11)   3 years ago

I'd definitley do this.....

And if the store realy cares about its customers they may even send you something free or some coupons for something there. And i would call. its harder for the person to not give you anything and it also doesnt give them any time to think about what to say and they must respond. If they dont respond to a call..... Dont go back and tell people how bad that store is!

Apple Store Looking For Apple Store? Find It In Your Area With Local.com!  Local.com
 
10. myLot reputation of 31/100. chuan258641xing (108)   3 years ago

I awalys buy goods in the big store,not only the good service but the good quality of the things,once I bought a cup in a little shop in the center of my town but just two days the cup broken not man made broked itself,so i went to the shop ask for help,they just give me so reason why the cup broked evently they thought I broke it,I got argue with them and never buy anything in this shop .
the same kind of thing happend in the big store,the reasult are different after check the broked goods,the seller give the customer anther new one .then everthing sloved.custom turst the shop and keep shoping in this place .

Sales Pipeline Tool Some tools are too hard. Some are too weak. Smartsheet is just right  www.smartsheet.com
 
sponsors
Newspaper Advertising
One call to place your ad in thousands of newspapers.
www.wideareaclassifieds.com

Free classified ads. 2011
Free to everyone. No tricks.
http://citylimitbiz.com

Dollar Store Wholesaler
Below wholesale& closeout prices. Over 1000 items as low as .01 ea.
www.sav-on-closeouts.com

similar discussions
Dell and their impossible customer service.
Back at the end of December, my boss ordered me a laptop and cooling pad. Well, they screwed up big...
what's the longest time you waited? What did you do?
You won't believe this..I reserved a flight at our local airline last monday and was given a...
Just a rant!
I am sorry to say but I will no longer shop at Walmart. The customer service or rather their lack...
Only in America..
Its been one of those months thus far. I don't recall if I had said in one of my appearances this...
customer service or the quality of the food?
if you will eat on a restaurant or you will stay on a hotel, what matters most? the quality of...
My insurance company is pissing me off!
I called the other day to ask a rough estimate of how much my yearly insruance will be. Its...
Generic answers from customer service - don't they tick you off?
I recently started a discussion about making complaints to companies if there is something wrong...
Dispute on questionable items on the billing statement
I always have these complaint against T - Mobile recent policy to allow access to internet even...
I've been a customer service rep since the stone age
When I first started working I was a CSR. Nothing gives me more pleasure than to show the way to...
how long should you let a customer wait?!!!
Okay, so last weekend, i was at this bank. It is actually the only bank that is open on weekends....
sponsors
Newspaper Advertising
One call to place your ad in thousands of newspapers.
www.wideareaclassifieds.com
Free classified ads. 2011
Free to everyone. No tricks.
http://citylimitbiz.com
Dollar Store Wholesaler
Below wholesale & closeout prices. Over 1000 items as low as .01 ea.
www.sav-on-closeouts.com
Why Shop Online
Visit The MyReviewsNow Interactive Mall And Discover The Benefits
http://www.squidoo.com/why-shop-wit
Lease Agreement Online
Try Our EZ Online State Specific Lease Builder for Free.
www.ezlandlordforms.com
Apple Store
Looking For Apple Store? Find It In Your Area With Local.com!
Local.com
Sales Pipeline Tool
Some tools are too hard. Some are too weak. Smartsheet is just right
www.smartsheet.com
return to mylot
We are loading a word from our sponsors. No thanks, cancel loading.