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Amber, you're sweet, but....  email this discussion to a friend?

myLot reputation of 100/100. arkaf61 (5767)   ranked 115 out of 5,540 in computer 1 year ago

I kind of expect more from technical support than just sweetness - band aid solutions don't count either;)
My last laptop lasted 6 years and it's still not exactly beaten, it's just that it has no use as laptop anymore since the screen died. But it's ok as another desktop LOL.
Hubby got me a new one. This one is a Toshiba. I have never got any from toshiba and wasn't sure of what to think, but the price was right, and it had what I wanted - and also what I didn't: VISTA! -.
I am having a problem so I called toshiba. That's where Amber comes in. I explained that upon waking it up from being asleep, I loose my wireless internet connection although sometimes I am able to get it back without restarting, most times it does need a restart for me to get it back.
Sweet Amber told me she would help me to fix it and that she would go trough the steps with me. As she starts by telling me to click start I feel bad that maybe the manual she's reading from has very tiny letters because she is having trouble reading the next step:control panel... - hmmmm one would think that at least those first steps could have been memorized.-
So I go with her trough control panel, then power management, and to the surprising solution: Set your computer so it won't go to sleep.
Wow.... I wonder why I didn't think about it myself???? Maybe because I would prefer a fix rather than a band aid.
Maybe I do like my computer to go to sleep occasionally - I like to take a nap or two myself. But regardless of me liking it or not, I was surely expecting another solution - something different from " Dr. when I sleep I sometimes snore" " Don't worry, I can fix it. I can cure your snoring. Here are my instructions: #1 Do not sleep...." -
How satisfied are you with your last contact with tech support, costumer service, or any call that is supposed to help you and find a solution?


the computer looks good
 

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happyness3 (296) response was accepted on 7/31/2009.
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tags:  technical support, computers, computerrs, costumer service, customer service
 
1. myLot reputation of 90/100. mrakobesie (751)   ranked 2,251 out of 5,540 in computer   1 year ago

i actually used to work in staples before, i was usually the one to pick up the phone when i worked, so i got some strange questions. one time a customer called to ask how to insert a CD into a computer... i found it so funny that i thought i should make others laugh too, so i called a guy who worked in the department where they sell computers to answer this question...
as for Vista, i really hate it... i bought the laptop i have now only because it was XP and not Vista lol... but you might want to try getting ubuntu, it's free and takes very little space. you can have both vista and ubuntu. start ubuntu and see if you like how it works. it's very similar to windows, so it's not hard to work.


myLot reputation of 100/100. arkaf61 (5767)   ranked 115 out of 5,540 in computer  1 year ago

Don't even start me on Vista LOL I really don't care how many people like it, I find it the most horrible OS I have found so far, not even millennium was this bad grrrr
WHen we bought this one I did ask if they had any with XP but the answer was no. Although sweet Amber told me that I could have asked if I could "downgrade" at the time I bought this one - they call it downgrade to XP, I'd call it complete upgrage LOL
As for ubuntu I've been thinking about it. We've been giving it a try in another one of our computers and so far, it's great.

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2. myLot reputation of 98/100. GardenGerty (25322)   1 year ago

I make my hubby stay home and make those calls. Actually my son is in town and he is pretty good tech support. He can even speak English without an accent, which is nice. At least Amber is a real live person, and not some automated press one, then press three type program.


myLot reputation of 100/100. arkaf61 (5767)   ranked 115 out of 5,540 in computer  1 year ago

LOL smart girl GG ( I never asked you if you mind when I call you GG instead of GardenGerty, hope you don't mind ).
I usually am my own tech support LOL but since I felt this was a toshiba issue, I decided to call. Oh well .... rolleyes
But yes, thankfully I got a live person, I hate when I want to talk to someone because my question doesn't fit into any of the numbers they're giving, and have to keep going around and around and can't find any thumbdownsometimes I just keep clicking zero because often that does actually take you to a live person.

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3. myLot reputation of 96/100. drannhh (8828)   1 year ago

I bought a Toshiba something or other a very long time ago and had a problem with it and got such a crummy poor excuse for customer service that I gave up and never got it fixed and never bought another Toshiba product since. But in this case, it sounds like it is Vista that is jerking you around. Always when we change to a new operating system there is confusion. But I thing that overall you will grow to like Vista. I did, and I was underwhelmed with all the hype and prepared not to like it a bit. Hang in there!


myLot reputation of 100/100. arkaf61 (5767)   ranked 115 out of 5,540 in computer  1 year ago

Yeah, I don't think I will be buying another toshiba notebook anytime soon. Although I had a toshiba tv and it worked like a charm.
I think that in time people will get used to everything - even really better operating systems LOL.
I will say that vista has some positive things, but it to me it seems that it was rushed to come out and that it has many things/bugs that should have been worked out before coming out. Of course there are other things that really bother me in it as well, but slowly I am finding ways around them. Still....for now I don't like it LOL


myLot reputation of 98/100. GardenGerty (25322)  1 year ago

They really count on the customer base to debug it. I remember someone telling me that XP was awful about the time I got it.

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4. myLot reputation of 95/100. gabs8513 (22064)   ranked 596 out of 5,540 in computer   1 year ago

Hi there Twin, I think that is suppose to happen but not sure, as mine went of the connection to
I have turned mine of as well so mine after a while just locks if I leave it on and away from it to long
I have to admit they are not to bad here with that sort of thing but I would have rang my Internet provider as I think they know a lot more lol
It does sound though like she was not sure what she was doing
Here we also have something called Technical Support who are very good
But yes I have come across a lot of Bad Customer Services and it is very frustrating to deal with


bonito_ejo (3)   ranked 4,742 out of 5,540 in computer  1 year ago

hey,,i have a laptop dell brand..it was given to me from a friend as a gift..after 2 months from using my battery stop working..its already useless,,it hurts me a lot..what would be the possible problem for that?


myLot reputation of 100/100. arkaf61 (5767)   ranked 115 out of 5,540 in computer  1 year ago

Hi twin dear :):):)
I actually like the sleep function, and it always worked perfectly on my other laptop. I guess Toshiba doesn't like to sleep LOL
This girl was supposed to be tech support, and if this is a known issue with Toshiba they should have found a way to fix it at the factory level, but as tech support she didn't show like she knew much....oh well, she was sweet hehehehe


myLot reputation of 100/100. arkaf61 (5767)   ranked 115 out of 5,540 in computer  1 year ago

bonito_ejo, I have heard about other people complaining about dell and batteries.Actually a few years back dell recalled a lot of units because of battery issues.
So the computer is only 2 months? Did you try taking out the battery and inserting it back again?
Batteries seem to be quite sensitive to power fluctuations,and even temperature or humidity. If there is a surge they sometimes get damaged.
If the computer/battery was older, I would say that the battery might have run its course, but at 2 months that shouldn't be the issue.

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5. myLot reputation of 98/100. OceanTiara (6699)   ranked 303 out of 5,540 in computer   1 year ago

Hahhah Arkaf..yes I know the 'Amber' you speak of.
You have delicately put a common problem here and it is well known that we often need to speak to someone with a higher level of education regarding the technical aspect of computers.
Helpdesks are generally nothing more than that..sweet voices that know nothing LOL
I am so happy that you got your lovely new Toshiba!
Good Day to you my friend!
Yes, the commonality in these exchanges are these words..they are famous for them.."I don't know and I can't"
Hahahah xooxlol
Happy myLotting Arkaf!


myLot reputation of 100/100. arkaf61 (5767)   ranked 115 out of 5,540 in computer  1 year ago

LOL Yeah I'm sure half the people on the planet - at least - might know her hehehehe
I could hear the pages of the manual LOL
Hope you're having a wonderful day :)

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6. myLot reputation of 94/100. tess1960 (1579)   ranked 3,613 out of 5,540 in computer   1 year ago

Well let's see my last contact was "oh your keyboard is shot. It's under warranty we;'ll send you a new one and instructions to repair."
Then there was the new update for Microsoft Interent Explorer that locked our laptop out of our e-mail. Answer, "unload the updated version, remove the old version and then add the new version." What!!! Why?
SO hubby tried it and it didn't work. Still locked out of e-mail on the laptop. So we took it to the local Mr. Fix-It wizard geek kid and not only did he fix it but he added hulu for us because everyone should have hulu. Don't know what he did to fix it but that's the last time we add a beta update to anything from microsoft. Let someone else be the guinie pig (spelling).
As for Vista. We took our new laptop in right after buying it to the same geek dude and had him take vista off and put what we wanted on and move our files from the dead laptop to the new. We don't like Vista.
Find a good geek guy Mr. Fix-it and become friends with him. A batch of cookies is well worth a discount on repair costs and quick service.


myLot reputation of 100/100. arkaf61 (5767)   ranked 115 out of 5,540 in computer  1 year ago

Yeah...that sounds like tech support LOL
I still don't like Vista either. But it's hard - close to impossible - to find anything without it now. And I wouldn't pay to downgrade to XP - although I would call it upgrade :) -
As for Hulu, I"m not too much into watching tv on my computer, so I don't have it, but I hear it's coming along great.
I think that for the most part - or a big part at least - it works better if we can be our own tech support LOL
I'm usually pretty good, but since this seemed a Toshiba issue, I decided they should deal with it. I guess they showed me LOL

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7. myLot reputation of 99/100. whyaskq (5428)   ranked 1,253 out of 5,540 in computer   1 year ago

My last contact with technical support is just two weeks ago - Microsoft tech support. I find them super enthusiastic in responding to my calls and logging the call. Till today the problem was not yet solved as they could not replicate the problem I faced. Of course, I have my own solution to the problem and that is to reinstall the operating system.


myLot reputation of 100/100. arkaf61 (5767)   ranked 115 out of 5,540 in computer  1 year ago

Typical LOL
Better than to reinstall the same OS, is finding a better one and tell Microsoft to go fry an egg hehehehe

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8. myLot reputation of 91/100. happyness3 (296)   1 year ago

For one, I hate vista. I still use my old laptop with XP, because I don't want to pay to 'downgrade'. I have higher hopes for the new Windows 7, and have even considered switching to a MAC. My last service experience was a NIGHTMARE. It was for my mother in law, through dell...and they didn't know up from down. I was switched to 4 different people, none of whom spoke loud enough or english. Thats OK, its just that I speak english...so, after many failed attempts to fix the problem, I just hung up on them an fixed it myself. Technical support employees used to be people who could actually fix the problem, now they are just low paid people desperate for a job. I feel bad for them that they have to put up with angry consumers. Its not their fault that they were hired to do a job they aren't qualified for.


myLot reputation of 100/100. arkaf61 (5767)   ranked 115 out of 5,540 in computer  1 year ago

VISTA angry but I wouldn't pay for a "downgrade" either.
Windows 7 at least has better reviews. I'm testing Ubunto (Linux was always something we thought about, but for our use too techie, ubunto is quite close to what people are normally used to so thumbup)
You are quite right. Tech support used to work. When the people hired actually knew about what they were talking about. But to hire people that know, is expensive, so no wonder we're left with... well what we are left with glare
They can be nice and sweet, and really be trying to help, but for the most part, are not exactly qualified for the job. I'm sure they might be able to learn as they continue in that job, but not everyone is tech enabled LOL

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9. myLot reputation of 97/100. polachicago (8503)   ranked 10 out of 5,540 in computer   1 year ago

happyhappy
Did you ask her where is her office. Yeas ago I used to pay for tech support that I found was from Pakistan. I didn't understand one word and help desk was supposed to go over instructions step by step, making people feel like total idiots...
But Amber is right, sleep function in Toshiba is the problem, I have the same issue...lol


myLot reputation of 100/100. arkaf61 (5767)   ranked 115 out of 5,540 in computer  1 year ago

I did not ask where she was. But I'm assuming that somewhere where Toshiba would have to pay the least possible - pretty soon probably on Mars LOL
I did read about Toshiba's sleep function problem. But hey, that should have been fixed once it became apparent that it was a problem.( of course the blame is on us, the consumers that continue to buy the darn things )
I was just in hopes that there was something to fix it, since I do like my laptop tosleep every once in a while.What's the point on having a function that doesn't work ?
I actually have other issues but for those I might have to look beyond Toshiba - like after being on firefox for sometime without typing anything then I can't go into a new page, it just says done but does nothing, or says stopped. I can close firefox, but it will still be on processes in task manager and there is no way to stop that process.Eventually I can't even turn down the stupid computer and have to turn off with the button. Not nice, and never happened with my other laptop - but then again the other one had XP


myLot reputation of 97/100. polachicago (8503)   ranked 10 out of 5,540 in computer  1 year ago

...they replaced my screen twice already for free...after I requested someone who is in USA...not in Pakistan or Guatemala...but I can not turn it of for last 6 months...
Also, screen is black when computer is in prolonged sleep option on its own....lolI guess I make it tired...lol.......

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