Amber, you're sweet, but....  |
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| I kind of expect more from technical support than just sweetness - band aid solutions don't count either;) My last laptop lasted 6 years and it's still not exactly beaten, it's just that it has no use as laptop anymore since the screen died. But it's ok as another desktop LOL. Hubby got me a new one. This one is a Toshiba. I have never got any from toshiba and wasn't sure of what to think, but the price was right, and it had what I wanted - and also what I didn't: VISTA! -. I am having a problem so I called toshiba. That's where Amber comes in. I explained that upon waking it up from being asleep, I loose my wireless internet connection although sometimes I am able to get it back without restarting, most times it does need a restart for me to get it back. Sweet Amber told me she would help me to fix it and that she would go trough the steps with me. As she starts by telling me to click start I feel bad that maybe the manual she's reading from has very tiny letters because she is having trouble reading the next step:control panel... - hmmmm one would think that at least those first steps could have been memorized.- So I go with her trough control panel, then power management, and to the surprising solution: Set your computer so it won't go to sleep. Wow.... I wonder why I didn't think about it myself???? Maybe because I would prefer a fix rather than a band aid. Maybe I do like my computer to go to sleep occasionally - I like to take a nap or two myself. But regardless of me liking it or not, I was surely expecting another solution - something different from " Dr. when I sleep I sometimes snore" " Don't worry, I can fix it. I can cure your snoring. Here are my instructions: #1 Do not sleep...." - How satisfied are you with your last contact with tech support, costumer service, or any call that is supposed to help you and find a solution? | | the computer looks good | | | | |
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1. mrakobesie (751)
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1 year ago
| | i actually used to work in staples before, i was usually the one to pick up the phone when i worked, so i got some strange questions. one time a customer called to ask how to insert a CD into a computer... i found it so funny that i thought i should make others laugh too, so i called a guy who worked in the department where they sell computers to answer this question... as for Vista, i really hate it... i bought the laptop i have now only because it was XP and not Vista lol... but you might want to try getting ubuntu, it's free and takes very little space. you can have both vista and ubuntu. start ubuntu and see if you like how it works. it's very similar to windows, so it's not hard to work. | | | | | | |
arkaf61 (5767)
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1 year ago
| | Don't even start me on Vista LOL I really don't care how many people like it, I find it the most horrible OS I have found so far, not even millennium was this bad grrrr WHen we bought this one I did ask if they had any with XP but the answer was no. Although sweet Amber told me that I could have asked if I could "downgrade" at the time I bought this one - they call it downgrade to XP, I'd call it complete upgrage LOL As for ubuntu I've been thinking about it. We've been giving it a try in another one of our computers and so far, it's great. | | | |
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2. GardenGerty (25322)
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1 year ago
| | I make my hubby stay home and make those calls. Actually my son is in town and he is pretty good tech support. He can even speak English without an accent, which is nice. At least Amber is a real live person, and not some automated press one, then press three type program. | | | | | | |
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3. drannhh (8828)
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1 year ago
| | I bought a Toshiba something or other a very long time ago and had a problem with it and got such a crummy poor excuse for customer service that I gave up and never got it fixed and never bought another Toshiba product since. But in this case, it sounds like it is Vista that is jerking you around. Always when we change to a new operating system there is confusion. But I thing that overall you will grow to like Vista. I did, and I was underwhelmed with all the hype and prepared not to like it a bit. Hang in there! | | | | | | |
arkaf61 (5767)
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1 year ago
| | Yeah, I don't think I will be buying another toshiba notebook anytime soon. Although I had a toshiba tv and it worked like a charm. I think that in time people will get used to everything - even really better operating systems LOL. I will say that vista has some positive things, but it to me it seems that it was rushed to come out and that it has many things/bugs that should have been worked out before coming out. Of course there are other things that really bother me in it as well, but slowly I am finding ways around them. Still....for now I don't like it LOL | | | |
GardenGerty (25322)
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1 year ago
| | They really count on the customer base to debug it. I remember someone telling me that XP was awful about the time I got it. | | | |
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4. gabs8513 (22064)
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1 year ago
| | Hi there Twin, I think that is suppose to happen but not sure, as mine went of the connection to I have turned mine of as well so mine after a while just locks if I leave it on and away from it to long I have to admit they are not to bad here with that sort of thing but I would have rang my Internet provider as I think they know a lot more lol It does sound though like she was not sure what she was doing Here we also have something called Technical Support who are very good But yes I have come across a lot of Bad Customer Services and it is very frustrating to deal with | | | | | | |
| bonito_ejo (3)
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1 year ago
| | hey,,i have a laptop dell brand..it was given to me from a friend as a gift..after 2 months from using my battery stop working..its already useless,,it hurts me a lot..what would be the possible problem for that? | | | |
arkaf61 (5767)
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1 year ago
| | Hi twin dear :):):) I actually like the sleep function, and it always worked perfectly on my other laptop. I guess Toshiba doesn't like to sleep LOL This girl was supposed to be tech support, and if this is a known issue with Toshiba they should have found a way to fix it at the factory level, but as tech support she didn't show like she knew much....oh well, she was sweet hehehehe | | | |
arkaf61 (5767)
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1 year ago
| | bonito_ejo, I have heard about other people complaining about dell and batteries.Actually a few years back dell recalled a lot of units because of battery issues. So the computer is only 2 months? Did you try taking out the battery and inserting it back again? Batteries seem to be quite sensitive to power fluctuations,and even temperature or humidity. If there is a surge they sometimes get damaged. If the computer/battery was older, I would say that the battery might have run its course, but at 2 months that shouldn't be the issue. | | | |
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arkaf61 (5767)
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1 year ago
| | LOL Yeah I'm sure half the people on the planet - at least - might know her hehehehe I could hear the pages of the manual LOL Hope you're having a wonderful day :) | | | |
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6. tess1960 (1579)
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1 year ago
| | Well let's see my last contact was "oh your keyboard is shot. It's under warranty we;'ll send you a new one and instructions to repair." Then there was the new update for Microsoft Interent Explorer that locked our laptop out of our e-mail. Answer, "unload the updated version, remove the old version and then add the new version." What!!! Why? SO hubby tried it and it didn't work. Still locked out of e-mail on the laptop. So we took it to the local Mr. Fix-It wizard geek kid and not only did he fix it but he added hulu for us because everyone should have hulu. Don't know what he did to fix it but that's the last time we add a beta update to anything from microsoft. Let someone else be the guinie pig (spelling). As for Vista. We took our new laptop in right after buying it to the same geek dude and had him take vista off and put what we wanted on and move our files from the dead laptop to the new. We don't like Vista. Find a good geek guy Mr. Fix-it and become friends with him. A batch of cookies is well worth a discount on repair costs and quick service. | | | | | | |
arkaf61 (5767)
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1 year ago
| | Yeah...that sounds like tech support LOL I still don't like Vista either. But it's hard - close to impossible - to find anything without it now. And I wouldn't pay to downgrade to XP - although I would call it upgrade :) - As for Hulu, I"m not too much into watching tv on my computer, so I don't have it, but I hear it's coming along great. I think that for the most part - or a big part at least - it works better if we can be our own tech support LOL I'm usually pretty good, but since this seemed a Toshiba issue, I decided they should deal with it. I guess they showed me LOL | | | |
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7. whyaskq (5428)
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1 year ago
| | My last contact with technical support is just two weeks ago - Microsoft tech support. I find them super enthusiastic in responding to my calls and logging the call. Till today the problem was not yet solved as they could not replicate the problem I faced. Of course, I have my own solution to the problem and that is to reinstall the operating system. | | | | | | |
arkaf61 (5767)
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1 year ago
| | Typical LOL Better than to reinstall the same OS, is finding a better one and tell Microsoft to go fry an egg hehehehe | | | |
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