Can You Trust Your Computer Repair Man.... I Mean, Really Trust Him?  | | | | After all... we're not anywhere near as clued up as they, when it comes to a problem with our computers. So, what do we do? We give up on the computer and take it to a repair shop, or a computer buff to have it fixed. Well... next time you need technical help... think very carefully about whom you trust with your machine because Sky reported, about an hour and a half ago, that a lot of computer repair shops have been exposed for charging for parts which weren't needed, charging for non-existant work where a problem was easy to fix, and hacking. Indeed, one particular technician was caught stealing personal photographs, log in details and passwords and storing them on a memory stick. Then, he proceeded to try to log into the customer's bank account, spending five minutes doing so. But, because the details installed were faked by a surveillance team and Sky, he was unable to do so. This was quite a clever move by the Trading Standards Office in the U.K., to investigate six computer repair shops, to track their technicians' activities during repair of a personal computer. Surveillance software was loaded onto a brand new laptop, then Sky engineers then loosened the connection of the internal memory chip, a fake, simple fault which would have taken little time for a technician to diagnose. The cameras that were loaded, operated without the user being aware and every move the technician made was recorded on the computer. That was in one, particular shop... the worst offender of the six, where five of the six watched shops were guilty of either tampering with personal information or overcharging for non-existant work. The Trading Standards office are appalled by the discoveries. Of course, the technicians denied all, but they were caught on camera... smiling as they hacked, even. It's disgraceful really, and Trading Standards are looking to enforce some law whereby repair shops are prosecuted if proven to hack or tamper with machines, or for misdiagnosing and overcharging for non-existant faults. So, who do you trust with your computer? Would you think of, or could you even afford to fit surveillance software, including a camera, and if you did, would you really know what had taken place? I probably wouldn't and the repair men know this, so it goes on, and is becoming more widespread. How do you protect your information online... do you take precautions, like differing you name, address, date of birth or some personal information, from site to site? I do that, and I very rarely put my real picture up. So many people give their real names and personal details on Facebook and MySpace, and are so easy to track. Think twice in future... protect your computer which costs you to repair, and could lose you all your worldly savings. I use Paypal, and I use it securely, and in seven years, have not... touch wood... had any problems with monetary dealings. But, I'm always alert to what's going on in my Paypal, and I always check that I'm on the legitimate site. My password is strong, and differs from any other I have online. That's my protection... what's yours? Are you secure? Be safe, my friends... there are some bad azz people out there! Think twice about where you take your computer to be repaired. | | Computer Monk | | | | | | | | | | | | | | | | | |
| 1. LouieWpHs04 (2764)
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3 years ago
| | Well, I did a little research myself and now I pretty much fix most basic problems myself that occur with my computer that tech places were overcharging for. Then again, that's with a lot of places. You also have to keep in mind that if they get a lot of business and most of the business they're getting turns out to be not that big of a problem, do you really see places turning down a bunch of customers? It's like. "Yeah, I have 20 customers but their problems are fairly basic and i'll get about $2000 after fixing all their computers." Saying that you don't need an "upgrade" is kind of biased and they can't really make that statement. The technichians make an assessment and from that assessment decide the level of need of a person. They're also sales people. That's like telling the car salesmen to be a bit more ethical when trying to sell a car to a potential customer. "or for misdiagnosing and overcharging for non-existant faults." any such law to try to enforce this would be kind of silly. Everyone overcharges in every field. What they seem to be forgetting is that in a tech area for "over-charging" is actually just so they can stay in business. They don't get big amounts of money as their clientbase is much smaller then a place like let's say, walmart. Thus, the money isn't as much so they need to make up for that by charging more and being a bit more "unethical". I could go online today and say hm. Selling SEO advice. I'm very knowledgable in this area. I could sell let's say a package guaranteeing a high spot in google with a select group of keywords. Let's say in order for me to do such a thing I would charge $100 a month. Although this is extremly unethical(especially since with little competition in certain keywords ranking high on google isn't that complicated and definitely not worth paying for) lots of people do this kind of stuff online, and even offline all the time. Basically, what they're claiming that they want to enforce is mostly a "salesman" being unethical. Oh dear. A salesman being unethical?! Since when?!?!?! bahaha. What i'm saying here is the real only good arguement they have is when the repair people are going through your personal information or hacking in general that those are obvious things that should be enforced. Most other stuff falls under.. "shady business tactics" but is perfectly legal & wouldn't make it very far in a court of law. | | | | | | | Darkwing (7548)
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3 years ago
| | Are you saying it's legal to charge £130 for a part which they say you want, and you don't, plus they never fit it to your computer? In fact, I think that's almost as bad as stealing your bank account. I don't know how you can justify what they do, especially to people who are not technically minded, or even those who are elderly and conduct their whole social life online. I think it's way out of order, salesman or not. He's not actually selling anything, is he? He's bluffing! Why do hackers hack anyway? Is it because there are poor, unsuspecting people out there who don't know any better, or don't even realise they're hacked until their computer dies? What do they get out of it... it beats me! Brightest Blessings and thank you for your contribution. | | | | | | | | Darkwing (7548)
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3 years ago
| | Really, cars are not relative here, but I do see your point from the usage of those examples. The problem here is, ok, you say hackers are bored and have nothing else to do, but why do they have to pick on people because they know how to do it? Obviously, computers are a facility that haven't been in schools for that many years, and a lot of people had to train themselves to use them, even. Then, some whizz kid comes along and takes away their lifeline. You know, a lot of people who use computers are immobile, unable to get out, and their life is on their computer; others use the computer to work and earn a few bucks because they lost their job, etc, etc. I think it's a despicable thing to do, to hurt these people just because one can, and because one's bored. How mean is that? I have endless amounts of security on my computers and I still got hacked! I knew a local guy in the village who fixes computers and it only cost me £100 for a brand new hard drive on my desktop and a stripping of the hard disk and reconfiguration on my laptop. I trust him because I've known him for years, and he's totally upfront with me. But these guys who hack and deceive people into parting with their money, need sorting. They're not nice to know, and certainly don't give a thought to the hurt they cause. As for the "lemon" example; if you buy a brand new car, then you can afford to sue. I'm sorry, but that doesn't cut with me. Cars are ultra expensive here in Britain, and an immobile person can't get out to even buy one, let alone drive it. Redbull? I can't stand the stuff and no amount of sales talk would encourage me to buy it. Besides, I already have wings... I'm a little angel! | | | | | dream7946 (22)
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3 years ago
| | You are very correct ,so thst the computer or to understand their own problem -solving is the most fundamental way. | | | | Darkwing (7548)
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3 years ago
| | Yes, it is, and I, for one, am always ready to learn new things but some of the more senior or immobile people don't have the facilities to do so, and they have to rely on techies and security systems to keep them online. | | | | | | | On-Site System Support Knowledgable, Reliable, Reasonable. Serving LA County Since 1998. www.Infoware-Tech.com | add comment | | | |
| 2. gabs8513 (23375)
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3 years ago
| | Well thank goodness I have never had to take mine in and hope I never will, as sometimes I think it is just as expensive as buying a new one But I have to admit that I think and have always been suspicious of this sort of thing even with TV's and that Anything that is not being repaired in front of your eyes you can not prove that they did what they say they did I have to say though with a Computer/Laptop it is very dodgy as all your Personal stuff is on there and if you are not able to clear that before you take it in then yes I guess they can do a lot Love you big Hugs xxxx | | | | | | | Darkwing (7548)
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3 years ago
| | Well, I'll tell you something now. I went to a guy in the village with both my desktop and laptop when I was hacked, a guy I've known for years and completely trust. Naturally, he took the machines away because he had all the bits and tools at his home, and I have noticed a lot of difference since he fitted a new hard disk in my desktop and completely cleared and re-configured the laptop. However, just sitting here showing me what he'd done, for £100, he was chatting, and told me that he doesn't do it any more, but he used to hack. He'd hack into somebody's account, then contact them, telling them they needed certain software. Why? I just can't understand why anybody does that! Brightest Blessings, love and hugs. xx | | | | gabs8513 (23375)
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3 years ago
| | To make extra Money I guess as they will bring it to him and then he makes money out of it | | | | jazzsue58 (1695)
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3 years ago
| | He sounds like he was honest - just telling them how easy it was for a DISHONEST trader to do it. | | | | Darkwing (7548)
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3 years ago
| | That's right, Sue. He told them the programmes they needed to keep their computers more secure. That was before he got into repairs, by all accounts, Gabs, so it wasn't to make more money. I don't have any qualms about taking my computers to him because a) I got a good deal, and b) he was straight down the line with me. | | | | | | | MyGameCheats Download a free toolbar to your favorite game. http://tinyurl.com/MyGameCheats | add comment | | | |
| | | Darkwing (7548)
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3 years ago
| | Ha ha ha... as long as he doesn't want to check out her software, you're ok, my friend. As for the computer; if he fixes it at home where you can see him, then there should be no problem anyway. You're lucky to have him around, I'd say. Brightest Blessings and thank you for your contribution, my friend. | | | | | | | Local Computer Repair Find Computer Repair Near You With Local.com! Local.com | add comment | | | |
| 4. tobepure (137)
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3 years ago
| | This post contains content of a mature nature. You must be Signed in or Registered to have the option to view this content. | | | | | | | Darkwing (7548)
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3 years ago
| | Oh my word! No, I hadn't heard about that one, but that's a despicable thing to do, and I guess, to extort money out of somebody or other. I tend to pick up a little bit about fixing my own when I phone Dell Support. I write everything down they tell me to do, so I don't have to pay them next time. lol. Brightest Blessings and thank you for your contribution. | | | | | | | Laptop Screen Repair Virus & Spyware Removal www.learntobeageek.com | add comment | | | |
| 5. GardenGerty (35345)
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3 years ago
| | Due to a problem on our laptop a year ago, we have stumbled upon a young man with a small shop that we will use should we need help again. My son is pretty techie, and we are very cautious with downloads so we have only needed that kind of help one time. This young man was the third "expert" we visited. Most were just interested in selling us a new laptop because ours was "outdated". Forget that, it works fine for what we do. We are cautious with our passwords. PayPal password is changed often. I do not do online banking, but do some bill paying.I have reported lots of scams and phishing trips, though. | | | | | | | Darkwing (7548)
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3 years ago
| | Yes, I've reported lots of scams from both Paypal and EBay. They never send for personal details in email... always on site. The best one was from the NatWest Bank, one of our main High Street banks over here. It wasn't on letterhead, the spelling was atrocious and the grammar even worse... guess where that one went! lol. I don't open anything from banks, building societies, Paypal or EBay. They all go straight in the bin. You seem to have found a good repair man there, but they're not always easy to find, my friend. Brightest Blessings and thank you for your contribution. | | | | | | | Improve PC Performance Fix computer errors and greatly improve PC performance. FREE SCAN. www.ReviverSoft.com | add comment | | | |
| 6. ElicBxn (24693)
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3 years ago
| | I do trust our geek. She's been a friend for years. She's worked for Dell in the past. And she mostly works in our own home. | | | | | | | Darkwing (7548)
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3 years ago
| | That's good my friend. It's nice when you have somebody whom you can trust. I feel for the immobile and those on their own who get hacked and lose their lifeline. It must be a bit of an ordeal for them, especially if repairs are too costly. Brightest Blessings and thank you for your contribution. | | | | ElicBxn (24693)
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3 years ago
| | me too, Darkwing, I also know that my geek feels the same way, she's always doing things to make us more secure - I haven't been too many places until she has time to come over and protect this machine, mostly mylot. | | | | | | | | | Laptop Repair-Local Fast, Free Laptop Diagnosis. 12446 Venice Blvd, LA, 90066. LaptopRescue.com/LA | add comment | | | |
| 7. laglen (7665)
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3 years ago
| | Actually, I am very fortunate. My brother does this for a living. He creates anti-viruses and does tech support for local cities. When my computer gets sick, I take it to him. He replaces what ever is broken and it only costs me an apple pie (must be homemade). He builds computers for the whole family. Our kids had their own computers since they were about 5. He always trolls the internet for sales on equipment so even his cash paying clients get the best prices. It is a shame when people try to hustle other people. What comes around goes around.... | | | | | | | Darkwing (7548)
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3 years ago
| | You're the apple pie of your brother's eye then, my friend. That's great that you have a computer whiz in the family. I think I could get used to that. That's quite true, that what goes around, comes around. They will get their come-uppance, I'm sure, but in the meantime, they hurt a lot of people who rely on the internet for their social contact, merely because they can't get out and about. Brightest Blessings and thank you for your contribution. | | | | | | | Fix Slow Computer (Update) Fix Slow Computer Easily! Download Repair Tool. DownloadUpdates.com | add comment | | | |
| 8. khayshenz (1186)
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3 years ago
| | My computer repair man is my cousin - and he usually works on it when I'm there with him "helping him." Then he tells me which parts we need - and we go to the store together to buy the parts. So, yes, I trust him because he does everything in front of me. Plus, he doesn't charge! As long as you take him out for a free meal - my conscience is clean in terms of paying him. He's very cool when it comes to family fixing their computers. | | | | | | | Darkwing (7548)
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3 years ago
| | That's brilliant, and I would think very reassuring for you. The cost of a meal out is peanuts in comparison with what you might have to pay at a repair shop! WTG my friend. Thank you for your contribution and Brightest Blessings. | | | | | | | Find Computer Hardware Local Computer Parts & Retailers - yellowpages.com | add comment | | | |
| 9. Lakota12 (23205)
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3 years ago
| | When I have had to I take it back where I bought it. to the best buy Geeks. sometimes I do think they did something to one of my programs for I cant get into some of the window things I did get into and have no back up cd to put code in fro it was built in the puter when I got it and had no cd with it at that time. its like when I send Pics to A friend of ours and they are big! Icant do the thumbnail one. | | | | | | | Darkwing (7548)
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3 years ago
| | It might well be that some of those programmes you were using were a threat to your machine and that the security they put in, won't allow them through. That's not a bad thing, my friend, unless you're having popup problems or something. As for the pictures... mine were like that for a long while but now I have Beta Incredimail, they seem to be sized to fit the email better, and I can send more in one mail than previously. If you can't get thumbnails, and they're still big, then it probably has something to do with your browser settings. Brighest Blessings and thank you for your contribution. | | | | Lakota12 (23205)
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3 years ago
| | wehat gets me it was on my putter in the program but now it isnt. So I have to go in to another program to get them down wehre they aint so big they take up the whole email. It should still be there hmmmmmmmmmmmmmmmmm | | | | Darkwing (7548)
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3 years ago
| | Yes, it should and I can't help feeling that your settings have been changed somewhere along the line. | | | | | | | | | Free Download Antispyware Remove Spyware, Malware, Viruses in 2 Mins! Download Now CleanAllSpyware.com/Microsoft | add comment | | | |
| 10. arkaf61 (5809)
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3 years ago
| | We should always be very careful, and that's a fact. For most things we usually can figure it out between me and hubby. I don't remember when it was the last time that we did have to get someone to repair any of our computers. But sometimes we really have to. And when we do, it's important to be very carefull. I prefer to pay a bit more and have someone come to fix it in my home. While he/she is there I will pay attention to everything that is being done. Ask questions etc. That can help a bit. Of course another good idea is not to keep certain things in the computer itself. Photos, personal information etc. I have my photos and personal things in disks or flash drives. But there is still a lot that some unscrupulous person could get from my computer. I have a friend that says that I am a computer safety paranoid, but she is always having trouble with her computers and I'm not LOL | | | | | | | Darkwing (7548)
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3 years ago
| | I think it's better if you can have somebody fix your computer on site. At least, as you say, you can see what they're up to and watch for the memory stick being inserted. It's worth the extra payment, I feel. My guy is local, so he comes to the house first, but I trust him to take it away to actually fix because he shows me the problem and explains what needs to be done, plus he has better facilities in his own home, for repair work. Backup too is good, as you can just put in the CD and get them up any time you wish, but there are a lot of things that are saved to the hard disk and even if you do copy them off, they stay there. Besides which, the more senior members online, and the immobile, who only know how to actually get onto the internet and socialise, will probably have problems with downloading onto CD and anything technical. I feel these people are the hardest hit, and I really feel for them because their whole social life is on the computer. It doesn't hurt to be a computer safety paranoid. At least you're aware of the slightest problem and it's better to check out a minor problem than ignore it and get stuck with a major virus. Brightest Blessings and thank you for your contribution, my friend. | | | | arkaf61 (5809)
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3 years ago
| | Having someone that we do trust is very important, when it comes to computer repair. I honestly wouldn't trust some of those guys to even hold my beer LOL As I said, thankfully we are covered in our house. Hubby will fix most hardware problems and I'll have a go at software. We're a good team LOL. But, you point out the big number of seniors using computers and you're completely right. Some will have trouble even understanding the need to back up, let alone the rest. And it doesn't stop there. I have noticed that back home - in Portugal - most people don't even understand yet the need for a good antivirus. ANd when they finally get real about it - often because they've been hit - they are not informed enough as to what they're looking for and many times end up with one of those rogue programs that instead of helping is actually adding to the problems. Most business will sidestep the ethical part if they can. But some can be more damaging than others. Unfortunately the only defense I can see if being informed. There are zillions of things that stay in our computer even after we deleted them, and people don't realize that. They don't understand that even if they delete something, one might not only find it but recover it later on, and unless they have taken steps to make it difficult doing so will be a piece of cake. Being informed is the key, always. | | | | | | | Fix Computer Problems Download Free Registry Scan. Fix Errors & Improve Performance Now! www.pctools.com | add comment | | | |
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