Did someone purposely cut our cable lines or was it an accident unintentionally?

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The cable guy came by last month to take a look at our cable. Well, apparently our phone and cable was not working at all. We just got Vonage as our new phone services. And, me and my husband was really trying to figure out why the cable and the phone was not on. I had to use my cell phone to make calls that I needed to make. My husband also let me use his cell phone. He has the plan of unlimited minutes while mines is just prepaid. The cable guy took a look at the line outside. He came back in my apartment and told me that my cable line was cut. I asked him a bunch of questions because I have never seen a cable line cut before. He told me that this was not an accident. Someone cut our cable line on purpose. I was trying to make all of the excuses about how it could have been cut. But he assured me, that it was not cut by accident. I told my husband about it, and he thought that it was an accident too. I believe that if he was here on that day, the cable guy would have shown him exactly what he is talking about. The cable guy looked at all of the lines, and the line that ran to our apartment was cut. Now this is very strange? Is it possible that someone knows exactly whose line to cut and whose line not to cut? This is why we was not getting any Internet and phone service at home. The cable guy said that there is nothing that can be done about it. He told me that if it happens again, all we can do is call them, and they will come and replace the cable line for free. You mean to tell me that someone can just get away with cutting peoples cable lines and not have to be punished for what they have done? That is silly, so silly! Now, if this was done on purpose, I am wondering whom is responsible for cutting our cable lines. The cable guy knows how to do his job. He knows when something has been tampered with vs if it was cut and pulled by accident.