Stop press! The doctors’ surgery has employed nice receptionists!!

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The last time I had to call in to the local doctors was last month when Little One suddenly got severe conjunctivitis. I had to rush there on a Friday late afternoon, dreading the experience, and was pleasantly surprised when I was greeted by a receptionist I hadn’t seen before, a lady who was very friendly, pleasant and helpful. I was taken aback as the previous times I have had to go there the receptionist has been a sour-faced woman who made everyone wait as long as possible while she gossiped in the back office, and seemed to feel that her personal duty was to save the doctors from actually having to see any patients at all! Last week Big One hurt her foot in gymnastics class and it still isn’t better so I thought perhaps we should get it looked at. I called round at the surgery and was even more surprised to find a second, equally pleasant new receptionist, a young man this time. Unfortunately they are full today and I will have to call in the morning but at least he was apologetic and told me this in a nice way. Is this a sea change in attitudes to patients I wonder? All rights reserved. © Text and image copyright Fleur 2015.