Three days post vacation and still no refund
@AbbyGreenhill (45496)
United States
August 16, 2016 11:44am CST
As some of you recall, we suffered through the vacation from 'heck' due to the refrigerator problems/issues/etc. The cabin owner told me she was going to refund our entire stay plus an extra $100 for the food we lost.
We are now three days beyond checkout day and still no refund showing up in my Discover Card account. I just sent her a very polite message asking when I can expect it. I even checked with Discover Card to find out how long it takes to post a refund and I was told, 'when we get the money we credit you right away'.
I hope this woman isn't trying to pull a fast one. After all, the conversation took place on a landline phone so I have no proof of what she said - other than the fact I don't lie. That money should have been refunded to me on Saturday.
If I don't get my refund you can be sure I'll be writing a very detailed review on Trip Advisor plus on the sites where she lists her rental.
Photo is mine.
20 people like this
17 responses
@Jessicalynnt (50525)
• Centralia, Missouri
16 Aug 16
I have an app on my cell phone that allows me to record calls, which is legal in Texas, I had to do that often with the car insurance people after an accident (not my fault), and then play back what was said TO them. It was frustrating. Some people, I swear.
I hope this money shows up soon!!!
2 people like this
@AbbyGreenhill (45496)
• United States
17 Aug 16
@Jessicalynnt I was glad they had one it was so much easier for me. I can make a call on my cell phone but when I try to answer one I can't figure out how to do it...seriously and I don't really care since it's for outgoing emergency calls. Most rentals have a land line - especially those is far out locations where not all cell phone work. We had an issues with Sirius Radio cutting in and out going up and down those mountains
1 person likes this
@AbbyGreenhill (45496)
• United States
16 Aug 16
It was a landline so not much I could do except trust the woman. I sent them an e-mail.
2 people like this
@Jessicalynnt (50525)
• Centralia, Missouri
17 Aug 16
@AbbyGreenhill yeah I dont even think to use those anymore, lol!
@Asylum (47893)
• Manchester, England
16 Aug 16
@AbbyGreenhill I have read many holiday hotel revues in the past and they all have some good and some bad revues, so I stopped bothering with them.
1 person likes this
@AbbyGreenhill (45496)
• United States
16 Aug 16
Well, when it comes to money people do pay attention and it does make a difference. It surely would to me.
1 person likes this
@AbbyGreenhill (45496)
• United States
16 Aug 16
@Asylum hers had only one that was close to negative
1 person likes this
@excellence7 (3647)
• Mauritius
16 Aug 16
I think you need to get something in written from her where she confirms that she will refund you the due amount. You need to chase her almost everyday by calling her, sending emails and text messages. Tell her that you will seek legal advice if required. If you don't do all this, you might lose your money and your post on trip-advisor will become outdated in a matter of months.
2 people like this
@AbbyGreenhill (45496)
• United States
16 Aug 16
I don't text, I don't use a cell phone LOL! Reviews on the sites where her cottage is listed stay there forever...I already sent an e-mail waiting for response.
1 person likes this
@AbbyGreenhill (45496)
• United States
16 Aug 16
You got that right!! I've been around the block enough times not to get messed over and let the person survive unscathed.
1 person likes this
@softbabe44 (5816)
• Vancouver, Washington
16 Aug 16
People like that are only out for the buck
2 people like this
@AbbyGreenhill (45496)
• United States
16 Aug 16
Well, she put in my hands and I did the best I could not being the owner and lost two days on the phone, waiting on calls and people etc. Anyone else would have told her to pound salt.
1 person likes this
@HazySue (39264)
• Gouverneur, New York
16 Aug 16
@AbbyGreenhill I love your photo. I hope you get your refund. I don't think that woman knows who she is dealing with.. Go get her, girl. 
2 people like this
@AbbyGreenhill (45496)
• United States
16 Aug 16
Thanks Ruby was a little bored on vacation LOL...Don't worry 'I'll get 'er' LOL
2 people like this
@HazySue (39264)
• Gouverneur, New York
18 Aug 16
@AbbyGreenhill I know you will.
1 person likes this
@LovingMyBabies (85127)
• Valdosta, Georgia
16 Aug 16
I hope you get the refund but if not I would do what your planning to do-writing a review is the best way to handle it.
2 people like this
@AbbyGreenhill (45496)
• United States
16 Aug 16
I have it all written and ready - if she does refund the money then I'll write a general review of the location, etc But not brag about how great the place is/was.
1 person likes this
@LadyDuck (457412)
• Switzerland
17 Aug 16
@AbbyGreenhill I am going to check your profile for the more recent discussion.
@AbbyGreenhill (45496)
• United States
17 Aug 16
See follow-up - owner says it take a week.
1 person likes this
@amadeo (111948)
• United States
16 Aug 16
@AbbyGreenhill.Give it time .I believe these things takes a while.I am sure that she is not going to pull a fast one.
Maybe it is the policy there.Just wait and sure it will be mailed.Guess I sound more faith than you.
Was trying to be in their place. Good luck
2 people like this
@AbbyGreenhill (45496)
• United States
16 Aug 16
I double paid on a rental in April and the owner credited is back to me within an hour. So silly me I assumed this would be fast too.
1 person likes this
@Marilynda1225 (79592)
• United States
16 Aug 16
I hope she refunds your money quickly and didn't turn out to be a big liar
1 person likes this
@JudyEv (325345)
• Rockingham, Australia
17 Aug 16
I need to go back to find out the details of your vacation. I'm sorry that you had trouble with the cabin.
@AbbyGreenhill (45496)
• United States
17 Aug 16
It was two days of un-fun that's for sure. I would never recommend her cottage but mostly because of the way she talked to me.
1 person likes this
@AbbyGreenhill (45496)
• United States
17 Aug 16
@JudyEv absolutely - it was her job to supervise this - not mine LOL
1 person likes this
@JudyEv (325345)
• Rockingham, Australia
17 Aug 16
@AbbyGreenhill We can put up with a lot but not if people are rude as well. Or if they don't take responsibility for their errors.
@AbbyGreenhill (45496)
• United States
16 Aug 16
I hope so too, but if she doesn't do what she said I'll blast her name all over the internet.
1 person likes this
@AbbyGreenhill (45496)
• United States
17 Aug 16
@miniam Yes, but calling her a liar for potential customers could make a negative impact on her rentals.
1 person likes this
@miniam (9154)
• Bern, Switzerland
17 Aug 16
@AbbyGreenhill
If she does not honour her word then she`s a liar,and some liars do not really care if the world knows they are liers
2 people like this
@AbbyGreenhill (45496)
• United States
17 Aug 16
Getting money back is much harder than paying it LOL. It was rented thru Home Away so the refund goes back thru them then to Discover.
1 person likes this
@responsiveme (22926)
• India
17 Aug 16
Yes, you should , she is doing business right? She should be responsible.
1 person likes this
@AbbyGreenhill (45496)
• United States
17 Aug 16
Absolutely and honesty is a virtue in business and personal lives.
1 person likes this
@LeaPea2417 (36399)
• Toccoa, Georgia
16 Aug 16
Oh my goodness. She doesn't sound like an honest person at all. I hope you do get the refund.
@AbbyGreenhill (45496)
• United States
16 Aug 16
If I don't I have a very long review all typed up minute by minute what happened.
1 person likes this
@AbbyGreenhill (45496)
• United States
16 Aug 16
I sent an e-mail - waiting for response.
1 person likes this
@1creekgirl (40411)
• United States
16 Aug 16
Good for you. Hopefully you'll get what she promised. Adorable photo!
@AbbyGreenhill (45496)
• United States
16 Aug 16
Thanks, shes a good subject to photograph! I sent the owners an e-mail.
1 person likes this
