$10 coupon applied incorrectly
By Lena Kovadlo
@lovebuglena (52199)
Staten Island, New York
February 7, 2019 4:01pm CST
Back in December, I went to the sushi restaurant that had sent me a $10 off coupon (for my birthday) but I ended up forgetting to give it to them till after I already paid, so instead of giving me $10 cash, they extended the expiration date on my coupon by a month.
Yesterday, I finally went back to this restaurant. This time I remembered to give them the $10 coupon right when I asked for the bill. Unfortunately, they already had the receipt printed out. Who prints out a receipt before the customer asks for the check?
Since the receipt was already printed I guess they couldn't make the change in the system so they just deducted ten bucks from the total and that's what I had to pay. What they should have done was subtract $10 from the subtotal and then calculated the tax on that. If they couldn't do that in the system they should have done that manually. It's not hard to do. Just use a calculator, if you can't do it in your head.
I don't have the receipt that showed the subtotal and total so can't do any calculations but I have a feeling that deducting $10 from the subtotal and then taxing that results in a lower amount than just deducting $10 from the total and calling it a day.
5 people like this
7 responses
@Plethos (13718)
• United States
7 Feb 19
so, if the receipt was already printed out, that means you paid already? so that means you ate for free. receipt re to never be printed out until payment has been recieved. a bill is what you owe, receipt is proof you paid and they accepted. next time walk out, the receipt says you paid.
@lovebuglena (52199)
• Staten Island, New York
7 Feb 19
@Plethos Oh lol didn't realize there is a difference. I refer to everything as a receipt.
1 person likes this
@lovebuglena (52199)
• Staten Island, New York
7 Feb 19
Nope. What they had already printed out was the receipt with all the stuff we ordered and the total. After we gave them the card they gave us the credit card receipt. So the receipt with all items ordered is not proof we paid. 
It's just proof we ate there. 
It's just proof we ate there. 1 person likes this
@Plethos (13718)
• United States
7 Feb 19
@lovebuglena - thats why i mentioned both a bill and receipt. bill is to be paid, receipt is paid in full.
@ThreeTeddies (2038)
• United Kingdom
8 Feb 19
I would have been happy either way. How much are we talking about - surely only a few cents. I would put it down to experience and be more vigilant next time!
@lovebuglena (52199)
• Staten Island, New York
8 Feb 19
What does me being vigilant have to do with it? They were the ones that printed the receipt before I asked for it and took the ten off the total instead of the subtotal. I had no control over that.
1 person likes this
@lovebuglena (52199)
• Staten Island, New York
8 Feb 19
@ThreeTeddies Yes, I should've. Didn't really wanna deal with it honestly. When I go shopping, if an item is rung up at a different price than on the shelf (and it's not in my favor) I always make sure to get the difference given back to me, even if it's just twenty cents, for example.
1 person likes this
@ThreeTeddies (2038)
• United Kingdom
8 Feb 19
@lovebuglena I meant that you should point out the mistake and be assertive that they correct it. It was their fault, after all
@marguicha (230350)
• Chile
7 Feb 19
Funny that the restaurant had the receipt printed beforehand. What if you had wanted something else?
@lovebuglena (52199)
• Staten Island, New York
9 Feb 19
The receipt I am referring to is the one that lists all the items ordered and the subtotal, tax and total. I am thinking now that is the wrong word to use. Printing that of course doesn't have anything to do with how you plan to pay or how much tip you wanna leave.
1 person likes this
@LadyDuck (502653)
• Italy
9 Feb 19
@lovebuglena Oh, so it was not yet the receipt, it was the bill.
@NJChicaa (127164)
• United States
8 Feb 19
I seriously wouldn't be worrying about whatever extra tax you might have paid because they took it off of the total and not the subtotal. You are talking like a dollar or something. At least you had a coupon and they tried to make it work for you.
@lovebuglena (52199)
• Staten Island, New York
8 Feb 19
I am not worried about it but wondering if the amount would have been less had they taken the ten off first and then done the tax.
@lovebuglena (52199)
• Staten Island, New York
7 Feb 19
I wanted to ask them to re-do it but I thought they would screw it up. They would definitely not go back into the system to do it. They would try manually, if they even agreed to do it.
1 person likes this
@lovebuglena (52199)
• Staten Island, New York
7 Feb 19
@CarolDM I guess that after I ordered the dessert they thought I would not order anything else and why they printed the receipt. That's logical to do but stupid at the same time because who's to say I wouldn't order anything else.
1 person likes this
@CarolDM (203396)
• Nashville, Tennessee
7 Feb 19
@lovebuglena That is kind of silly for them to ring it up so quickly.
@thislittlepennyearns (68246)
• Defuniak Springs, Florida
7 Feb 19
Well since you were the one who forgot to give them the coupon, it isn't all their fault.
@lovebuglena (52199)
• Staten Island, New York
7 Feb 19
The fact that I forgot to give them the coupon right away the first time I went there and didn't get a $10 off my bill is my fault. But they could've just gave me $10 in cash or gave me something else on the house that equated to that $10.
