Waiting for Call Backs, Not Jumping for Joy
@GardenGerty (169406)
United States
September 18, 2019 8:49pm CST
I arrived home to find that "yes" the internet connection had been moved.
"No, I did not have a new router/modem combination, and none of the set up was done on our computers.
I called customer service. I did not yell, scream or cuss. I spoke in my exhausted very tired voice. I spoke of my frustration. She took my phone number.
Eventually I got a call back from Tech support. Upon examining the records he saw that the Boost upgrade had not been put in as an order. I told him I had been told that I would get a discount on my next bill. I told him I STILL could only get online by unplugging the ethernet, direct plugging my desktop in. Hubby cannot get on his computer.
Customer Service set me up with the earliest next appointment for my community. Next Wednesday. Tech support will try to pull some strings and get me a service call tomorrow or the next day. AND more credit on my bill for my trouble. . . which I have not seen yet.
So, I will be in in the morning before work, as usual. See you then.
11 people like this
9 responses
@GardenGerty (169406)
• United States
20 Sep 19
I was so tired last night and disappointed, but the change will come.
2 people like this
@LadyDuck (502148)
• Italy
20 Sep 19
@GardenGerty We also had to call when they "upgraded" the line. We had a slower connection then before, they upgraded the line and forgot to change the LAN entry line.
@GardenGerty (169406)
• United States
20 Sep 19
I hope so as well. Yes/no the wifi does not work but if I plug correctly, the wifi works for my laptop, but I cannot get on my desk top. The router is shot, I believe.
2 people like this
@shaggin (74988)
• United States
20 Sep 19
@GardenGerty that's not good. I hope you are able to get most all you need done on your laptop then for now.
@crazyhorseladycx (39503)
• United States
19 Sep 19
i despise these companies more'n i can pen here. i do hope they credit yer next bill 'r give ya a freebie fer the month. incompetence, one ought not be 'llowed to sell a product/service if'n there'd be nobody local to tend 't.
2 people like this
@GardenGerty (169406)
• United States
20 Sep 19
This company is better and less expensive than most around here. People who write service orders should actually write the orders they say they are writing.
2 people like this
@crazyhorseladycx (39503)
• United States
20 Sep 19
@GardenGerty what? ya mean folks ought'a do their jobs? blasphemy! lol i 'gree with ya, the incompetence 'f so many 'tis most shockin' 'n frustratin'.
@GardenGerty (169406)
• United States
20 Sep 19
I will be surprised even to see a discount. I do expect the landline charges to be removed for sure.
2 people like this
@andriaperry (118793)
• Anniston, Alabama
19 Sep 19
That is frustrating. I hope you get it fixed tomorrow.
2 people like this
@GardenGerty (169406)
• United States
20 Sep 19
Nope, did not happen today. I am still glad to have the computers in a small air conditioned room. Less dust for them, better climate control.
2 people like this
@andriaperry (118793)
• Anniston, Alabama
20 Sep 19
@GardenGerty Figures, we can hope for Tomorrow.
1 person likes this
@GardenGerty (169406)
• United States
20 Sep 19
Me too. I am glad to be in this separate room now.
1 person likes this
@wolfgirl569 (135583)
• Marion, Ohio
19 Sep 19
I probably would not have been so nice.
1 person likes this
@GardenGerty (169406)
• United States
20 Sep 19
Well, they were nice enough to return calls and track down what had happened. If I could have been home, it still would have come out this way, but I would have known why.
2 people like this
@GardenGerty (169406)
• United States
20 Sep 19
It may take a while, but it will.
2 people like this
