I'm so aggravated
@1creekgirl (40363)
United States
March 13, 2021 5:27pm CST
We recently changed from DISHNetwork back to DIRECTV.
DISH was okay, but confusing to navigate. So, a week ago I called DIRECTV to order. As a new customer we would receive a VISA card for $300 which would cover the$260 we owed DISH for early termination.
Well, why in the world would I assume DIRECTV would put me under contract for the package I ordered? We got a bill today for a higher priced plan than what I ordered.
I just spent over an hour on the phone with them, told the whole thing to four different people, and now have to wait a couple of hours for a fifth person to call me.
To be continued...
16 people like this
16 responses
@1creekgirl (40363)
• United States
14 Mar 21
Thanks. We had problems over raising our bill several times. And now this when I just signed up last week!
1 person likes this
@1creekgirl (40363)
• United States
14 Mar 21
Still waiting for the call. Last time we were with DIRECTV for 20 years and after they kept changing our fees, I spent days trying to convince them that someone had promised to keep our bill at $70 a month for a year. Finally did, but it's a wonder I didn't have a stroke from stress.
1 person likes this
@1creekgirl (40363)
• United States
15 Mar 21
@porwest I think and hope this is fixed. They signed me up for a more expensive package and it's been a nightmare trying to sort it out.
1 person likes this
@porwest (78761)
• United States
15 Mar 21
@1creekgirl The constant fee changes irk me to no end. It's always amazing they are able to bring the bill back down, which to me, just means they are gouging us most of the time.
1 person likes this
@kaylachan (57242)
• Daytona Beach, Florida
13 Mar 21
I never liked dish. I only had it when I did, because it was the only thing that my complex would allow. I hope you have better luck with Direct.
1 person likes this
@kaylachan (57242)
• Daytona Beach, Florida
15 Mar 21
@1creekgirl No, it's not. I mean I could easily navigate it, but I'm a self-proclaimed tech nerd. I can't help myself when it comes to technology.
1 person likes this
@1creekgirl (40363)
• United States
14 Mar 21
DISH was hard to navigate and not user friendly.
1 person likes this
@LadyDuck (457197)
• Switzerland
15 Mar 21
@1creekgirl I fear that in many cases workers are now both liars and incompetents, they do not care of their job, they only want to get their salary and go home.
1 person likes this
@1creekgirl (40363)
• United States
15 Mar 21
@LadyDuck The original woman who signed me up lied about the reward card saying it would be $300 when it's actually $200.
1 person likes this
@1creekgirl (40363)
• United States
14 Mar 21
I really think the original woman who signed me up was either a liar or totally incompetent.
1 person likes this
@moffittjc (118300)
• Gainesville, Florida
16 Mar 21
And this is why I have chosen not to use either one of them. Another example of how they can't get it right.
1 person likes this
@1creekgirl (40363)
• United States
16 Mar 21
I just found out they can raise your monthly fee even though I signed a two year contract. But just let me try to cancel it and I have to pay $20 for every month remaining in the contract.
1 person likes this
@moffittjc (118300)
• Gainesville, Florida
17 Mar 21
@1creekgirl They get you one way or the other. That's part of the reason I just cut the cord permanently and got rid of it. I only have Amazon Prime right now, and even that I barely ever use.
1 person likes this
@LindaOHio (155294)
• United States
14 Mar 21
All of the dish and satellite companies are shady. I spent 15 minutes on the phone with a rep who told me she couldn't do any better than the $238 we were being charged, when new customers get all kinds of deals. $238 is outrageous. I hope you don't give up on getting satisfaction for your complaint. I wouldn't let them get away with it.
1 person likes this
@1creekgirl (40363)
• United States
14 Mar 21
I got off the phone a few hours ago and as far as I know, they fixed it and my bill should be $74 a month.
1 person likes this
@1creekgirl (40363)
• United States
14 Mar 21
That's funny. It appears to be fixed, but we'll see.
1 person likes this
@payout (3794)
• United States
14 Mar 21
Wow, I know exactly how you feel. I experienced something similar with my energy provider here. Where they overestimating my gas bill. Charging me $1000 in a month and it's warm outside. That took MONTHS, I had to contact the local news channel to get in connection with someone incorporate. I told my story countless times.
I hope everything works out. Don't stop pushing.
1 person likes this
@1creekgirl (40363)
• United States
14 Mar 21
That was terrible for you! I'm not giving up, that's for sure.
1 person likes this
@Dena91 (15825)
• United States
14 Mar 21
I really liked DirectV until At&T bought them a few years ago. I told Mike to wait and see if our bill goes up without warning. WIthin 2 months of the takeover, it went up $45/month. No explanations as to why.
So we cut the cord, bought a ROKU and over the air digital antenna and have been satisfied every since. Instead of paying a little over $100/month as we were, we pay $30/month for having SLINGTV. We don't subscribe to all the other streaming channels though they push us to. We aren't interested in them.
I hope it gets straightened out for you without too much more aggravation.
1 person likes this
@1creekgirl (40363)
• United States
14 Mar 21
As of a few hours ago, it seems to be resolved. But who knows?
1 person likes this
@Michellekidwell (29260)
• Sonora, California
13 Mar 21
Ugh sounds like a pain, I have Xfinity because that’s all that’s available where I’m at...
1 person likes this
