The Horse rebels against his customer service failure from yesterday.
Walnut Creek, California
May 4, 2021 10:23am CST
In my previous post I wrote about how I tried to renew my vehicle registration yesterday and failed. As an act of rebellion, I gave excellent customer service to someone who had made an inquiry (on Craigslist) about restoring some speakers. I told him it is not worth his time to drive 1.5 hours x 2 and have me charge him $30 to restore one surface of a pair of late '70s speakers. Here is what I wrote. I will never be rich, but at least I sleep well. --- Clayton, Not sure it's worth your while to drive all the way from SJ to have me fix that one side (I'd oil up the others and charge you something nominal, like $30). The speakers are only worth about $80. Here's what I'd do (if you're up for a fun and slightly challenging project): Get some Elmer's wood glue. Work it in gently underneath the wood that's coming up. Press the veneer down and wipe away the excess glue with a wet rag or paper towel. (Elmer's wood glue is water-based.) Press the area you glue down with the other speaker. Just set the other speaker on top of where you glued the veneer down. Do one area at a time. If there are places where the veneer has risen but there's no crack in the middle, you can introduce a small crack with a sharp knife. Then do the same thing. Press down one side of the crack and put some wood glue in the other. Repeat as necessary. Once you have all rising veneer glued down and close to flush with the rest of the surface, GENTLY sand with 150 grit sand paper. No power tools "allowed." Late '70s veneer is quite thin and you could sand through it if you used a power sander. Once the surface looks smooth, oil it up with whatever oil-based furniture polish you have on hand. I use Howard's Orange Oil, but Lemon Oil is available at Lowe's or Home Depot. Howard's Restore-a-Finish is also a good product. Then oil up all the other surfaces so they match. Let me know what you decide to do! Best, Horse
15 people like this
• Daytona Beach, Florida
Hopefully the person you wrote that for takes it to heart and fixes the speaker himself. You're right, he'd be spending probably twice that much (not including what you'd charge) in time and fuel to travel to your location (assuming they don't get lost), just to do something that sounds like an easy fix.