Another price issue at my Russian store

@lovebuglena (43092)
Staten Island, New York
November 18, 2021 1:04pm CST
So I was at the Russian store yesterday. Decided to get some ground beef. They were out of regular ground beef. Only had ground wagyu beef, which of course is more expensive. Decided to get it anyway, as we rarely buy it. The shelf said it was $8.99. When the (new) cashier scanned it, it came out to $9.99. I told her about it. She told me she doesn't make up the price and then proceeded to look at that item on her register screen. When she was done she told me something along the lines of... sometimes the price on the shelf is not what's in the system. She has no control over that. She then asked me if I still want the item. I told her I do. What I should have done though, was tell her something like: Yes, I still want it but at $8.99. You should adjust the price. If you can't do that call the manager... Instead I let it go and now it's bugging me. Just like it's bugging me that I didn't speak up when she rung up the container of sour cabbage as salads/mushrooms/carrots from the salad bar. I am not sure how much the sour cabbage usually is per pound but it is definitely nowhere near $6.49/pound. It should be closer in price to pickles ($2.79/pound), if not the same price. That's a big difference in the cost. I decided not to deal with that because I was sure she doesn't know what the heck sour cabbage even is and wouldn't be able to do anything about the price issue. Heck, when she was scanning stuff from the produce department I had to tell what was what. This is a red onion; this is sweet vidalia onion; this is a cubanelle pepper; this is cilantro, etc. I get that she is new to the store but she should still know what item she is scanning without me having to tell her...
7 people like this
8 responses
@DaddyEvil (137142)
• United States
18 Nov 21
The stores don't teach the cashiers what produce items look like... I often had to ask people what I was ringing up. (They give us a sheet with the price codes for different items but no picture of what the item looks like. It drove me crazy until I just started "adjusting" prices to match what the customer called something. I never got in trouble for it, so I guess Walmart didn't care.)
1 person likes this
@DaddyEvil (137142)
• United States
18 Nov 21
@lovebuglena Sometimes Walmart has it set up that way but not always. I don't know how other stores have things like that set up. (I was in the electronics department so we didn't usually get people buying veggies back there.)
@lovebuglena (43092)
• Staten Island, New York
18 Nov 21
@DaddyEvil Well, yeah. I wouldn't think someone would go to electronics department to check out potatoes and such. Is that even allowed?
1 person likes this
@lovebuglena (43092)
• Staten Island, New York
18 Nov 21
But shouldn't they know already what's what lol? I can understand not knowing a very specific, not common produce. But to see something common like say cilantro and not know exactly what it is, or think it's parsley, that's just weird to me. Don't they buy that stuff for themselves?
1 person likes this
@RebeccasFarm (86845)
• United States
18 Nov 21
I am sorry to say this, but what planet is she on?
• United States
19 Nov 21
@lovebuglena Exactly
1 person likes this
@lovebuglena (43092)
• Staten Island, New York
18 Nov 21
I have no idea lol. DE mentioned above that "The stores don't teach the cashiers what produce items look like." I would think that they shouldn't have to do that. The cashiers should be able to identify what's what (aside maybe from very uncommon or exotic items), especially since they shop for groceries for themselves all the time.
1 person likes this
@lovebuglena (43092)
• Staten Island, New York
19 Nov 21
@RebeccasFarm She thought my cilantro was parsley.
1 person likes this
@kareng (55254)
• United States
18 Nov 21
Maybe you could call the store and ask to speak to the manager. Tell him you just wanted to express your concern over the new employee's lack of knowledge. It is to his advantage to get her trained a bit. Also, letting him know you overpaid for several items should let him know you are concerned and not calling and screaming for refund--although it should be offered to you!!
@lovebuglena (43092)
• Staten Island, New York
18 Nov 21
In a regular supermarket there is a customer service. So, if there is an issue on the receipt after I've checked out I usually go to customer service to resolve it and get my money back. This store doesn't have that. If it did, I would have definitely went there after paying.
1 person likes this
@kareng (55254)
• United States
22 Nov 21
@lovebuglena There has to be someone in charge, ask for the manager or the owner.
1 person likes this
@lovebuglena (43092)
• Staten Island, New York
22 Nov 21
@kareng There is a manager there. Cannot do anything about it now but should've done it before leaving the store.
1 person likes this
@snowy22315 (170668)
• United States
18 Nov 21
Sounds pretty frustrating but par for the course really these days.
@snowy22315 (170668)
• United States
19 Nov 21
@lovebuglena I had an issue a few days ago, I got charged what I thought was the wrong price, but it was one of those things where they had the price sign in the wrong place. Sigh!
@lovebuglena (43092)
• Staten Island, New York
19 Nov 21
@snowy22315 sometimes that happens. The price sticker is for one item but the item where the sticker is is the wrong one and we don’t even think that can be the case.
@lovebuglena (43092)
• Staten Island, New York
18 Nov 21
It is. I hate overpaying. And I hate it when cashiers don't know what the heck they are doing.
1 person likes this
@Nawsheen (28643)
• Mauritius
19 Nov 21
You should have paid the price which was displayed on the shelf. It's the fault of the store if the right price was not displayed
@Nawsheen (28643)
• Mauritius
22 Nov 21
@lovebuglena They may do it to other people too
1 person likes this
@lovebuglena (43092)
• Staten Island, New York
22 Nov 21
@Nawsheen I would not be surprised if that is the case. Some cashiers don't really care.
1 person likes this
@lovebuglena (43092)
• Staten Island, New York
19 Nov 21
I think so as well. Should’ve pressed it further and not just let it go.
1 person likes this
@LindaOHio (157402)
• United States
19 Nov 21
I'm sorry you had so many pricing issues.
@lovebuglena (43092)
• Staten Island, New York
19 Nov 21
Seems only two but that’s more than enough.
1 person likes this
@sallypup (58186)
• Centralia, Washington
19 Nov 21
That cashier sounds like she was new to the job. Maybe she needed the supervisor standing near her, showing her the ropes and doing better for you the customer.
@lovebuglena (43092)
• Staten Island, New York
19 Nov 21
She was new. I should’ve asked for the manager.
1 person likes this
@Scrapper88 (5957)
• United States
18 Nov 21
I have noticed that a lot of the food prices have been going up around where I live too.
@lovebuglena (43092)
• Staten Island, New York
18 Nov 21
If prices have gone up and the database has been updated but the price on the shelf has not, shouldn't the store honor the price on the shelf? That's what usually happens to me. I think this cashier (being new) just didn't wanna deal with it because she probably doesn't know how to do everything yet.
1 person likes this