Camping World About to Get an Earful
By Jim Bauer
@porwest (112876)
United States
December 17, 2022 9:50am CST
I try to not be that guy. You know, the complainer. I try to be understanding, and I realize that sometimes certain things are just beyond some people's control, even if they have the best intentions.
But I am about to be that guy. It may be time to talk to a manager at Camping World and just lay it all out in the open for him (or her).
Thing is, they have had my camper since November 26th when I dropped it off for a winterization service, a repair to the gray tank valve and repair of the kitchen faucet.
Not once during the entire time did I get an update on the service. If I did get an update it was after repeated voicemails, only one or two of which a call was actually returned until I told the person who answered to give me a physical person I could talk to.
Now I have to apparently make an appointment in order to pick the damn thing up. And my calls on that are not being returned.
So, I think it is time to ask for a manager and just tell him what's on my mind and as politely as I can, inform him that appointment made or no, I will be there to pick MY camper up and pay the bill, and someone WILL be there to get me on my way come hell or high water.
I am done playing games here. It's December 17th and I still do not have my camper back.
8 people like this
8 responses
@moffittjc (128837)
• Gainesville, Florida
18 Dec 22
I would live to be a fly on the wall when you go in to give them a piece of your mind.
1 person likes this
@moffittjc (128837)
• Gainesville, Florida
23 Dec 22
@porwest Hopefully you get some kind of positive result out of this.
1 person likes this
@porwest (112876)
• United States
22 Dec 22
I decided to do this a bit differently. I am going to make a phone call and make a call to the main store manager. At the same time I will write an article about my overall experience, and will find a way to share that with Marcus Lemonis. I'd LOVE to hear his take on it.
1 person likes this
@DaddyEvil (174528)
• United States
17 Dec 22
Why do you need an appointment to pick up your camper? That doesn't make sense.
1 person likes this
@DaddyEvil (174528)
• United States
17 Dec 22
@porwest Okay, I was a little concerned for you on that point.. I didn't see how they could hold it if you paid and wanted to take it without an appointment.
1 person likes this
@porwest (112876)
• United States
18 Dec 22
@DaddyEvil Me either. What are they going to do? Call the police? And tell them what? "This guy came in here and stole HIS camper after having paid us for the repairs we did on it." 
1 person likes this
@porwest (112876)
• United States
17 Dec 22
It makes no sense to me either. On the phone with Cody I asked a very direct question. "If I were to show up unscheduled to pick up MY camper, and simply paid the bill and hooked up and left, who would stop me from doing that?"
"No one," he said.
I said, "Thank you."
1 person likes this
@RebeccasFarm (91297)
• United States
17 Dec 22
I warned you about buying that thing.
1 person likes this
@RebeccasFarm (91297)
• United States
18 Dec 22
@porwest Yes but that is where you purchased it from..there is one of those dealers here also and horrendous reviews..anyway told you so.
@Marilynda1225 (91129)
• United States
17 Dec 22
That does sound a bit ridiculous that they've had your camper for so long without even keeping you updated as to what's going on. I'd be "that guy" too by now. Hope you can get your camper back soon
1 person likes this
@LindaOHio (222534)
• United States
18 Dec 22
I don't blame you. I am dealing with a breakdown in customer service right now too. Our standby generator went on for the first time a couple of months ago...no problem...worked like a charm. BUT when it turned off, it messed up our electrical system big time. Power was off in parts of the house, the alarm wouldn't work and some lights were only on low light. They sent someone to the house to do something with the fuse boxes; and the power came back on. They said that we needed a new switch and that they would try to get it in in about a week. Here we are two months later; and now he won't return my call. Really frustrating. I hope you can pick up your camper and it is all fixed.
@sulynsi (2669)
• Canada
17 Dec 22
I try to make my trainees understand this - maybe you can't fix the customer's problem right now - maybe there isn't a part or there aren't enough staff etc - but customer services MUST keep the customer informed!
Just a brief call or email - apologizing for the delay, but transparent as to what the issue is. Most people are content to be patient - if they know there's a legitimate reason and they are not just being blown off.
It really is as simple as 'the golden rule', if I was the customer, how would I feel if.....'
@DWDavis (25797)
• United States
17 Dec 22
I don't know what it is about RV dealers, but they have the worst service after the sale of any business I've ever dealt with.
I hope you get your camper back soon and are satisfied with the work they did. I just dropped our 5th Wheel off on Wednesday for winterization, annual checkup and maintenance, and some small repairs. I'm waiting to hear the quote for what they need to do to get is ship shape - so to speak.
