Holz Chevrolet, Hales Corners: Above and Beyond

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Obviously, being that I am on a business trip 400 miles from home, I am stranded with the company truck on the fritz. Holz was aware of that. We did not buy the truck there, but they have gone above and beyond, and I only find it worth noting since customer service is just not something you run across all too often these days. Can I give a shout to my service manager who assisted me, Chris Martin? Because he's worth a shout out. By the way, Heiser in West Allis? You suck. Just saying. You did not do anything for me. I talked to Chris on Tuesday night and he got me set up for an appointment to get the truck in on Wednesday morning. Done. I got the truck in Wednesday morning, and he asked if I needed a ride. "I am working," I told him. "I need something to drive." He gave me a 2023 blue Chevy Silverado, and it looks like they did not charge me for it (I won't know until we get the final bill, but the paperwork says zero). He said they were short handed with only two diesel technicians but he would do the best he could. He called me at around 1130am to let me know it still had not been looked at but he would keep me posted. Who does that? Normally YOU have to call to ask what's up. So, thank you. I did call Chris at around 330 or so just to check in as I of course have to make arrangements and check in with the boss as to what to do next. He called me around 530pm and told me what needed to be done and told me the cost. So, they did manage to get it looked at. Bravo Zulu! (A navy term) $4,050 worth of work. Yikes. But it needs to be done. The plan was to pick the truck up in the morning and limp home and take it to our local dealership. But now the plan is to have the work done by Holz and I will stay in town an additional night. The bottom line is that I think Holz earned the business. Chris Martin earned the business. I was very impressed with the treatment, the customer service, the attentiveness, the attention to detail, and the above board way they handled the situation. I give Holz in Hales Corners Wisconsin 5-stars, and Chris Martin needs a raise. THANK YOU!