An eight hour appointment window

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To read the gas meter at my mom's house someone had to get access to her garage as that is where the meter is. On many occasions the meter reading on the bill was estimate and not actual. And when the reading did happen to be actual that resulted in a much higher bill if the previous month's reading was an estimate. This summer, the gas meter has been changed and it's now supposed to be read remotely. That would mean meter readings from now on should be actual. The new bill that was issued shows an estimated reading rather than an actual one. I contacted the gas company to find out why and was told that the reading did not get picked up from the device so they had to estimate it. They are going to send someone next Monday to take a look at the meter. I was told that they will reissue a new bill after they read it so I do not need to pay the current one, which is about $126, too high for this time of the year. I hope that after someone comes to look at the meter there will be no more issues with remotely reading it. I don't want anymore estimated readings as that can mean overpaying. While it's great that someone can come and take a look at the meter what I don't like is that the time frame for the appointment is from eight in the morning to four in the afternoon. It is not right to have a customer potentially wait all day for someone to show up. And they won't call to let us know that someone is on the way. There will only be an appointment reminder call the night before.