An Aldi Employee Did a No-No

@porwest That never would be on my radar. I mean I'd always make way for someone disabled or something like that. I wouldn't expect to get the right of way before an employee though unless they were dealing with a pallet of stock.

@NJChicaa Even an employee with a pallet of stock should give the right of way to the customer. If the customer does not exist, there's no need to move a pallet of goods. The customer always has the right of way. Always. It's customer service 101.

I notice it because I understand the basics of customer service and that is one of the basics. In the navy you make way for chiefs and officers. In retail, you make way for customers. Trust me. It's a thing. Or it is supposed to be.

@porwest But you didn't say she was coming IN the out door.

@BarBaraPrz Is this where I get to scold you for not reading my post? I said, verbatim, in the post, "Today at Aldi we were leaving the store, the exit doors swung open and we had to stop as the employee went through before us. I looked at the wife and said, "Well, she did that completely wrong."" Besides, if you are familiar with an Aldi there is the entry door which goes into the produce section and an exit door which goes through the registers. The exit door will not open from the outside, so the only way it does open is if someone is exiting. Hmm.

No. A four way stop is very much a different thing. And that IS a written rule. lol And technically, this was the exit door, so not only was she going in the wrong way, the ONLY way the door opened was because I was there, and so technically, I was there first. I also TECHNICALLY had the right of way since I was exiting though an exit and she was entering through an exit.

@porwest I was reading yesterday, that the 10 workers at a local fast food restaurant inside a mall have been fired. I do not want to be mean, but I was glad. I complained already several times about them. They were rude, never ready to help the customers, joked among them instead of serving people. I suppose that finally someone important complained.

That is the main point. And if they miss on the most basic of customer service, they will most certainly miss it on the bigger, more important aspects of it.

@LadyDuck It is one thing to feel for the employees. It is another to understand that the employees are there to serve a purpose, and if they fail, well...whatever their fate is, they create it.

@porwest I agree on that

She failed on the most basic of customer service. Make way for the customer. It's a thing.

It is a good rule. Granted, sometimes customers ARE in the wrong, and sometimes they take advantage of that. But as a rule, it is better to cater to the customer, regardless of the type of customer they happen to be. Especially considering the reach of social media these days. If something goes viral, it can spell disaster for a business.

@porwest That what one rule that my former employer said one bad thing about arguing with a customer does lead to bad publicity for the company. This was before social media.

@Deepizzaguy Word of mouth has forever been a thing, regardless of how word of mouth happened.

@porwest You really need to rethink your attitude about other people. You think that you get some superpower over people because you pay taxes and the bill at the grocery store. People who work in public service or in public jobs aren't your b!tches. They are just doing their jobs. Have some respect for them. To expect an employee who is just walking to walk behind you is nuts.

@NJChicaa You have my ideas completely wrong. The people you are referring to think they are ENTITLED to a job. That is wrong. They are not. I am simply saying that when you are a public servant, you SERVE the public who pays your salary, and the same goes for retail and customer service-oriented businesses. Where customer service failed, and failed greatly in this country, happened when suddenly employees suddenly began to see the customer as a problem they have to deal with in their jobs rather than the PURPOSE of their job—their job is to make customers satisfied and happy with the service they are provided. The customer IS the boss because without the customer, the employee has no reason to exist. I DO respect employees. The problem is they do not respect ME. When I get rude workers at the DMV giving me a take it or leave it attitude, that's a problem. When I get rude customer service people walking away from me because they don't care to solve an issue, that's a problem. When I question that red peppers were labeled 99 cents and you charged me $1.29 and huffed and puffed because you had to cancel the order and put back the peppers I no longer wanted, that's a problem. When I am served cold food and complain, and I become the jerk because I am supposed to take my meal anyway they give it to me, that's a problem. Based on your attitude toward this, I think you also happen to be...part of the problem. When someone contributes to your salary, that person is your boss even if they do not write the check. Period. End of story. And like it or not, the people who contribute to your salary DO have a say in the services they are provided. The funny thing about respect is that it is often the ones demanding it who are the least likely to offer it.

It is what they are supposed to do. Like I said, it is an unwritten rule. But it is a rule. The customer is the only reason any employee in retail has a job. So, you make way.

She was coming in the exit door. My ONLY assumption is that she was late. Which would explain more than one thing.