This is weird…

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My mom had issues with her gas meter last year. She kept getting estimated readings and they weren’t able to get remote reading even after they installed something on the old meter. Finally they just replaced the meter. I don’t remember the exact date but I think it was November of 2024 that it was installed. After they recalculated the bill back then—with readings I provided—she ended up with a credit of a $246 and change. Since then if a bill comes it only says that she has the $246 credit and not to pay. There are no previous or current readings included on any of the bills. And it never says anything needs to be paid. This has been going on since November. When are they finally going to send her a bill with actual meter readings and telling her she has to pay? It’s great not having to pay anything but this seems weird. All these months passed and she doesn’t have to pay anything and the credit still exists on her account. No meter readings on any of the bills. Does the new meter have to reach a certain reading before they can issue a bill with actual readings on it and calculate what needs to be paid?