Store couldn’t process my OTC card

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I went to the supermarket today to get a few things that I needed. I decided that I was going to use my OTC card to buy the stuff as I have a lot of money on it. When I got to the register and gave the cashier the OTC card she had no idea what to do with it. I told her that there is a barcode so you cannot put it into the credit card machine. She called someone else for help and that lady tried to process the card multiple times, first at the register, and then by manually entering the card number at the register and then the credit card machine. Nothing worked. There were a few people behind me waiting to check out so that lady transferred all my purchases from that register onto a receipt and took me to a different register to try the card again with no luck. She even asked another person to come help. That person couldn’t do anything either. They called a guy over to the register and explained to him what was going on. He told me that the store’s system is unable to process OTC cards. In the end I had to use my credit card to pay for everything. I was definitely not happy about this because some of the items I purchased I could’ve bought at my local Russian store for less money. Also, before going to the supermarket, I checked my OTC card website to make sure that that store accepts my card and the store was listed as one of the accepted stores. I don’t understand why the store was listed there if they’re unable to process OTC cards. Unless the staff there just don’t know how to properly do it. I frequently use my OTC card at a different supermarket and there’s never a problem.