Whew, much better this month

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Last month my prepaid phone plan decided my account was invalid. I am sure I was past fill date but it was confusing because it kept saying I had tons of carryover, which I did not. It took 2 1/2 hours on the phone with a call center service person who helped me in his way. They have updated their service support plan evidently. The same thing happened this month. I was told my account was invalid. I tried app options and online self service to no avail. I called the help line, spoke with an AI helper, and was getting the run around for a moment, then we began to speak the same terms. Supposedly my phone is reloaded. My only problem is always my data, because I have inexhaustible talk and text from over the years that has carried over. All in all it took about five minutes. I am pleased. I think. I will know tomorrow when I try to clock in on my phone.