The circus continues
By Lena Kovadlo
@lovebuglena (52671)
Staten Island, New York
July 7, 2026 12:06pm CST
The circus continues with the gas company. My mom finally got a bill that gave us a credit for the estimated readings we’ve been paying for I guess since 2025. Cancelled charges from Feb 2025 to June 2026.
Not sure how accurate that amount is but the credit amount is almost $3000. To that they added last bill’s amount of $202 (I hadn’t payed yet), which was an estimate reading as well. And they added on $181, charges for Feb 2025 to May 2025. The final credit balance is around $2538.
With this new bill and a huge credit I hope that means from now on readings will be actual. But who knows…
I removed the Family Energy esco (thirty party supplier) a while back and for whatever reason they put us back on it. I have to call the gas company and ask them why they put us back on it and have them take it off. I want supply to come directly from the gas company; no third party suppliers.
I also want to know if readings will be accurate from now on. No reason for them not to be.
14 people like this
13 responses
@Ineeddentures (38719)
•
7 Jul
You can update us all again in the future Lena
But for now, glad your got it somewhat sorted out
2 people like this
@lovebuglena (52671)
• Staten Island, New York
7 Jul
We’ll see what happens when the next bill comes.
1 person likes this
@lovebuglena (52671)
• Staten Island, New York
7 Jul
@Ineeddentures It isn’t over yet I bet.
1 person likes this
@Ineeddentures (38719)
•
7 Jul
@lovebuglena
We will indeed
I hope they don't get it wrong again Lena
1 person likes this
@DaddyEvil (175988)
• United States
7 Jul
Yeah, good luck with that. Once companies get your information, it's hard to cancel them. Somehow they keep sending you bills anyway. 
We're paid way in advance for our electric and gas but still get bills saying we owe them money even though they are also showing the credit to our billing accounts. Pretty told me to just let her worry about the bills so I've stopped paying attention although I still get notified on my phone when she pays them anyway.
We're paid way in advance for our electric and gas but still get bills saying we owe them money even though they are also showing the credit to our billing accounts. Pretty told me to just let her worry about the bills so I've stopped paying attention although I still get notified on my phone when she pays them anyway.1 person likes this
@lovebuglena (52671)
• Staten Island, New York
7 Jul
I should’ve asked the rep when they will start doing actual readings already…
1 person likes this
@DaddyEvil (175988)
• United States
7 Jul
@lovebuglena It would be nice if the rep actually knew that.
1 person likes this
@snowy22315 (210971)
• United States
10 Jul
Sounds rough, hopefully you have turned a corner.
1 person likes this
@lovebuglena (52671)
• Staten Island, New York
11 Jul
The fact that there is a big credit balance is already a good thing. But can’t celebrate yet. I want her readings to finally be accurate.
1 person likes this
@celticeagle (191604)
• Boise, Idaho
8 Jul
That's good to hear. Hopefully it will be accurate from now on
1 person likes this
@celticeagle (191604)
• Boise, Idaho
8 Jul
@lovebuglena .........probably not for 2-3 months. But, at least you know they are looking at it.
1 person likes this
@lovebuglena (52671)
• Staten Island, New York
8 Jul
I doubt the readings will be actual yet.
1 person likes this
@lovebuglena (52671)
• Staten Island, New York
8 Jul
@celticeagle The rep I talked with removed the esco but she said it may still appear on the next bill.
1 person likes this
@LindaOHio (223765)
• United States
8 Jul
I'm glad there was finally a credit. I constantly check the $ amount and change suppliers quite often to save money.
1 person likes this
@lovebuglena (52671)
• Staten Island, New York
8 Jul
I don’t want to deal with other suppliers. You think you save but a lot of the time you don’t.
1 person likes this
@lovebuglena (52671)
• Staten Island, New York
8 Jul
I want nothing to do with third-party suppliers lol. Don’t always benefit with them. Those cancelled charges, who knows if that’s accurate. And no way to figure that out.
1 person likes this
@porwest (113631)
• United States
12 Jul
@lovebuglena When it comes to money, you always have to do the work and pay attention. Just part of the game. Unless you enjoy parting with your money for no good reason. lol
1 person likes this
@GardenGerty (170198)
• United States
8 Jul
You are making progress. I think our gas readings are accurate, not sure about the electric or water bills.
1 person likes this
@lovebuglena (52671)
• Staten Island, New York
7 Jul
I would like to think the amount credited is correct, but maybe it’s not. And I bet if I ask how they came up with that credit amount they won’t be able to really answer that.
We did have Family Energy back in 2025 because they screwed up so perhaps when making adjustments they took that into account and why they added it back on but it shouldn’t be there.
1 person likes this
@RasmaSandra (99228)
• Daytona Beach, Florida
7 Jul
Sure hope those reading become more accurate.
1 person likes this
@lovebuglena (52671)
• Staten Island, New York
8 Jul
I don’t get why they can’t do actual readings since the meter now doesn’t require someone to actually access where it is.
1 person likes this
@moffittjc (129219)
• Gainesville, Florida
10 Jul
Your gas company doesn't operate like they're in the 21st century? They still do estimated meter readings and manual meter readings? My electric company and gas company both use digital meters that can be read remotely, so no need to estimate or send a meter-reader around. The technology has really reduced incorrect readings.
Anyway, I'm glad you were finally able to get a nice little credit amount. I doubt they'll actually send you the money, but instead will just keep it as credit on your account.
@moffittjc (129219)
• Gainesville, Florida
11 Jul
@lovebuglena That's interesting that they would go through the trouble to install a new meter and then not take advantage of the technology it offers. Maybe the workers are unionized and their union contract says they are guaranteed to keep their jobs even if the technology renders them useless.
1 person likes this
@lovebuglena (52671)
• Staten Island, New York
11 Jul
@moffittjc I was told until adjustments are made, the meter readings will be estimate. I guess they still haven’t made all the adjustments, whatever that means.
1 person likes this
@lovebuglena (52671)
• Staten Island, New York
10 Jul
My mom’s old meter was updated to a new meter that can be read remotely. It was done either towards end of ’24 or in 2025. They’ve yet to have remote readings and always do estimate.
1 person likes this
@BACONSTRIPSXXX (18507)
• Torrington, Connecticut
8 Jul
That has certainly been quite an ordeal. A credit of around $2,500 is a clear sign that something wasn't being handled correctly with the billing. Hopefully they've finally corrected the account and will use actual meter readings going forward.
@lovebuglena (52671)
• Staten Island, New York
8 Jul
Actual cancelled charges were close to $3000. That’s crazy!
1 person likes this
@lovebuglena (52671)
• Staten Island, New York
7 Jul
Instead of having your gas company deliver and supply the gas you can choose another company to supply it. That’s called an esco. Don’t remember what it stands for. I called it third party supplier here because it’s a supplier other than the gas company that delivers the gas but maybe that is not correct to call it that.
@lovebuglena (52671)
• Staten Island, New York
7 Jul
They still have not obtained an accurate reading, so I doubt the adjustment is final. Once they get an actual reading, I bet the credit maybe higher.
1 person likes this
