The circus continues
By Lena Kovadlo
@lovebuglena (52517)
Staten Island, New York
July 7, 2026 12:06pm CST
The circus continues with the gas company. My mom finally got a bill that gave us a credit for the estimated readings we’ve been paying for I guess since 2025. Cancelled charges from Feb 2025 to June 2026.
Not sure how accurate that amount is but the credit amount is almost $3000. To that they added last bill’s amount of $202 (I hadn’t payed yet), which was an estimate reading as well. And they added on $181, charges for Feb 2025 to May 2025. The final credit balance is around $2538.
With this new bill and a huge credit I hope that means from now on readings will be actual. But who knows…
I removed the Family Energy esco (thirty party supplier) a while back and for whatever reason they put us back on it. I have to call the gas company and ask them why they put us back on it and have them take it off. I want supply to come directly from the gas company; no third party suppliers.
I also want to know if readings will be accurate from now on. No reason for them not to be.
8 people like this
8 responses
@DaddyEvil (175362)
• United States
9h
Yeah, good luck with that. Once companies get your information, it's hard to cancel them. Somehow they keep sending you bills anyway. 
We're paid way in advance for our electric and gas but still get bills saying we owe them money even though they are also showing the credit to our billing accounts. Pretty told me to just let her worry about the bills so I've stopped paying attention although I still get notified on my phone when she pays them anyway.
We're paid way in advance for our electric and gas but still get bills saying we owe them money even though they are also showing the credit to our billing accounts. Pretty told me to just let her worry about the bills so I've stopped paying attention although I still get notified on my phone when she pays them anyway.1 person likes this
@lovebuglena (52517)
• Staten Island, New York
8h
I should’ve asked the rep when they will start doing actual readings already…
1 person likes this
@DaddyEvil (175362)
• United States
7h
@lovebuglena It would be nice if the rep actually knew that.
1 person likes this
@Ineeddentures (37324)
•
7h
You can update us all again in the future Lena
But for now, glad your got it somewhat sorted out
1 person likes this
@lovebuglena (52517)
• Staten Island, New York
7h
We’ll see what happens when the next bill comes.
1 person likes this
@lovebuglena (52517)
• Staten Island, New York
7h
@Ineeddentures It isn’t over yet I bet.
1 person likes this
@Ineeddentures (37324)
•
7h
@lovebuglena
We will indeed
I hope they don't get it wrong again Lena
1 person likes this
@lovebuglena (52517)
• Staten Island, New York
12h
I would like to think the amount credited is correct, but maybe it’s not. And I bet if I ask how they came up with that credit amount they won’t be able to really answer that.
We did have Family Energy back in 2025 because they screwed up so perhaps when making adjustments they took that into account and why they added it back on but it shouldn’t be there.
1 person likes this
@celticeagle (191086)
• Boise, Idaho
5h
That's good to hear. Hopefully it will be accurate from now on
1 person likes this
@celticeagle (191086)
• Boise, Idaho
4h
@lovebuglena .........probably not for 2-3 months. But, at least you know they are looking at it.
1 person likes this
@lovebuglena (52517)
• Staten Island, New York
5h
I doubt the readings will be actual yet.
1 person likes this
@lovebuglena (52517)
• Staten Island, New York
4h
@celticeagle The rep I talked with removed the esco but she said it may still appear on the next bill.
1 person likes this
@lovebuglena (52517)
• Staten Island, New York
11h
They still have not obtained an accurate reading, so I doubt the adjustment is final. Once they get an actual reading, I bet the credit maybe higher.
1 person likes this
@LooeyVille (31)
• United States
12h
I hadn't heard about the use of third party suppliers before
1 person likes this
@lovebuglena (52517)
• Staten Island, New York
12h
Instead of the gas company you use for supplying the gas you can choose another company to supply the gas. Sometimes this can save you money but not always.
1 person likes this
@lovebuglena (52517)
• Staten Island, New York
12h
Instead of having your gas company deliver and supply the gas you can choose another company to supply it. That’s called an esco. Don’t remember what it stands for. I called it third party supplier here because it’s a supplier other than the gas company that delivers the gas but maybe that is not correct to call it that.
