My Internet Connection died for nearly two days!

@jennybianca (12915)
Australia
October 17, 2007 9:36pm CST
It was a real nuisance. Two days ago our internet connection died. We have broadband. At first I thought it was some sort of error on our computer, so I spent a long time looking for errors, etc. Finally, yesterday, my husband decided that we may need to reinstall the connection. So he spent ages doing then, then decided we needed new filters, so off he goes to spend $25.00 we don't have. These were installed, but still no internet. At the point we had to ring the server, who detailed things to check on our installation of our broadband service. Nothing made any difference. Finally they suggested a change of passwords. This didn't work either. So we went on the list to have our connection checked by a technician. The estimated wait is 48 hours. By then I was getting very annoyed. This morning, the technician rang me. We were back online. He had no idea what the problem was. He said that a test run had indicated that we were not receiving the full bandwidth. Was there an extension cord from the modem? No. Did we use a portable phone? Yes, and it's very old. That could be the problem!
2 people like this
15 responses
@guss2000 (2234)
• United States
16 Nov 07
That happened to us a while ago. When our neighbors moved in, they accidently disconnected our phone line (the phone company did). So we were like a day and a half with no phone or internet. Luckily, I was able to detect someone else's network thru my wireless on the street and was able to pick up a signal. Atleast I wasn't too bored.
@jennybianca (12915)
• Australia
17 Nov 07
What a nuisance that would have been for you & others whose phone line was severed!
1 person likes this
@guss2000 (2234)
• United States
10 Dec 07
Yeah, I know-- how lucky am I? LOL
• India
16 Nov 07
Some times this happens to me. I used to ready myself mentally, with a determination to make more responses here in mylot.. and will start my computer.. and heck..the Internet connection goes off.. I get only the message.." Internet explorer cant display the page" I think i have discussed with this problem to you in another discussion of yours " Check your Internet speed" or something like that. Take care and have a nice day:)
1 person likes this
@jennybianca (12915)
• Australia
17 Nov 07
Are you on broadband or dialup?
@KrauseHome (35026)
• United States
19 Oct 07
We have High Speed internet here, and do not need a home phone, and that is the way I prefer it. It might be more expensive to do it this way, but it is truly worth it in the end. But Yes, I have been without Internet connection and it was boring, and I missed being able to be online and check my Email, etc. It was last winter when we had a Wind storm which knocked out the Power and such. I was without internet connection for 5 days. Taught me to never take being online for granted. At least if it ever happens now, I have a laptop and a wireless card so I can access the Internet from anywhere which is nice.
@jennybianca (12915)
• Australia
25 Oct 07
My daughter & I would love a laptop eventually.
@Calais (10900)
• Australia
18 Oct 07
It is very annoying..I used to have broadband and it would shut down on me, they recommended I turned off everything and unplug it for 5-20 minutes, that always worked to get it back on. I am on satellite now and its more annoying I am always getting cut off due to wind or bad weather distrupting the signal..
1 person likes this
@jennybianca (12915)
• Australia
25 Oct 07
You would think they would have satelite more stabalised now, to cope with varying weather conditions.
• India
18 Oct 07
Well, two days frustrated you, then what would two weeks have done? Yes,I had a problem with the line for two weeks and I had to contact the service.They informed that an upgradation was required in their cable.So I told them to do it as early as possible.Two days passed by and i called again and a new fella attended the phone,he said the same thing.This continued on and each day a new person attends the phone.I lost my head.I called the service again and bombarded at the assistant.He directed me to his manager.I demanded a solution. He told me to visit the office.I went prepared to disconnect the connection and get my money refunded.He told me to wait two more days as the project for a new line cable has been sanctioned.This drama took 12 days and finally I got the connection.In my country there is a proverb 'only the cat which cries gets the milk'.And I learned it was true.
1 person likes this
@jennybianca (12915)
• Australia
25 Oct 07
You know, I would do exactly the same as you. In fact, I had already started bombarbing the server with phone calls.
@tombiz (2039)
• Philippines
18 Oct 07
Nowadays, it is quite a big nuisance to get disconnected to the internet, which is getting to be one of the most important tool of communications and doing business as well. But then again, system go blank sometimes and we have to deal with this reality. Even the best system in the whole world could go awry. Reality bites could sometimes set-in and the message is that: technology is never perfect and should not be relied at all times. It's good thing it is now back. I will be horrified myself if my internet connection could also go away even just for one day.
1 person likes this
@jennybianca (12915)
• Australia
25 Oct 07
Yes, I guess we need to make sure we can operate in real life without the internet, just in case the system gopes down for extended periods.
• Singapore
18 Oct 07
How strange, my friend. But a question if I may: Why didn't you just contact your ISP straight and get them to fix it up? It's all covered in the cost of your subscription plan and they should be sending technicians down to your house to fix up whatever problem it may be. But glad to hear that you have your connection now. I know how terribly awful it is to be without the internet connection.:P
1 person likes this
@jennybianca (12915)
• Australia
25 Oct 07
The reason I didn't contact them straight away, was really because my husband insisted on doiung all this Testing on the computer, to see if it had been installed properly. If it had been left up to me, I would have called my server straight away, vbut I can't tell my husband what to do!!
@hoghoney (3749)
• United States
18 Oct 07
Wow two days, I have lost my internet because of technicial problems also but I have wireless internet which sometimes su(ks, because some days when it is cloudy and the clouds pass through the singal we will lose connection or if it rains really hard, and sometimes we can be on the internet and it will just go out and then we would have to wait about 30 minutes and it is back up again.. You just got to love mondern technaligy.
1 person likes this
@jennybianca (12915)
• Australia
25 Oct 07
You would think they would have developed the technology for wireless to cope with varying weather conditions by now.
@gharinder (2044)
• India
18 Oct 07
yes, i know at times it can be really frustating. i too sometimes undergo such problems, and it is quite frequent here, i dont need to worry much. i use this oppurtunity to spend my time on other things for eg. reading a magazine, or a book, watching some good programme on TV etc.
1 person likes this
@jennybianca (12915)
• Australia
19 Oct 07
Yes, it is very frustrating, especially because at first I didn't know it was my computer at fault, or the server.
@lexus54 (3576)
• Singapore
18 Oct 07
The thing about internet connection is that there are many possibilities for error, and sometimes it is tedious to trace the fault. Several weeks ago, I also had problems with my broadband connection. The signal sometimes drop for no apparent reason, and the WAN signal on the modem keeps blinking every now and then, indicating that my connection is interrupted. It was really irritating. I checked everything I could - the modem, filter, telephone connection, but everything seemed alright. Then I telephoned my telco, and they sent a guy to check my line connection and the switches. Finally, they changed a component at the switch end, and my line had been very steady since then. Frankly, I don't really know what they changed, but I know that network connections can go through many hops and communications equipment, and any point may fail causing disruption to network and internet traffic. Nowadays when we depend very much on internet access, having disruptions, even for a day, can certainly be frustrating.
1 person likes this
@jennybianca (12915)
• Australia
19 Oct 07
Yes, all this is true. As I didn't know where the fault was, I spent hours checking my computer, & then my husband spent even longer checking systems. For it all to turn out that it wasn't our fault.
@aliasad (1567)
• Pakistan
18 Oct 07
Well, I do hope checking all aspects in terms of hardware and software would really made you a trouble shooter too :) because you checked all the possibilities causing your internet down, isn't it? Well, now its okay & I wish you all the best for rest of the times.
@jennybianca (12915)
• Australia
19 Oct 07
Thank you. I hope my internet connection stays working properly for a long time.
• United States
18 Oct 07
I actually had a technition from Quest tell me once that the reason nobody in our neighborhood had connectivity was because I was using linux with it. Now how crazy it THAT?!
@jennybianca (12915)
• Australia
19 Oct 07
That is weird! What kind of technician was this person??
@stealthy (8188)
• United States
18 Oct 07
I have cable so it rarely goes out and if it does it is quite brief. I usually have more trouble with the modem which has to be turned off and back on or the power cord pulled and put back in which fixes most problems on my end.
1 person likes this
@jennybianca (12915)
• Australia
18 Oct 07
For awhile, the server thought it was our modem.
@GardenGerty (97876)
• United States
18 Oct 07
I know I really hate it when things get messed up and we try and try to fix it, but nothing works. It is almost as annoying to have it suddenly resolve itself without ever knowing the problem in the first place. Just what it might be.
@jennybianca (12915)
• Australia
18 Oct 07
I certainly was surprised that the connection suddenly resolved, & the technician didn't know why.
@theprogamer (10539)
• United States
18 Oct 07
Yes sometimes that is the case. Sometimes it is an old phone, old portable phone thats on the line. Other times the wiring for the house isn't the best and degradation can occur there too.
1 person likes this
@jennybianca (12915)
• Australia
18 Oct 07
Our wiring should be okay, but I know the portable phone is old. As soon as we can afford it, I am goiung to buy a new one.