Do you find Call Center jobs stressful?

Philippines
August 22, 2009 12:19pm CST
I used to be with the customer/technical support industry and one thing that shocked me was the stress i had to endure. We are usually paid and trained well but for me, stress was the very disadvantage of this job. You get yelled at, you have to solve problems real time and get pressured by a lot of stats. Although a lot of things could be developed, like conversational skills, analytical and many others but you can never avoid the kind of stress it brings. Its not the worst job though, i just want to know if you feel the same way as i do.
1 person likes this
18 responses
@veronizm (909)
• Philippines
23 Aug 09
very stressful! I mean, the so-called "high compensation" isn't even enough to pay for the stress and pressure. I've tried working in a call center before and I only lasted for 2 months. I could say that I was in a state of depression during my call center days. I cry every single day. Twice even -- when I wake up, and when I come home. It's stressful enough that you have to work on a graveyard shift, let alone being yelled at by irate customers (they seem to increase day by day), and then pressured by your superiors with your stats. Also, it is not a very good thing for pregnant ladies. I mean, when I was still working on a call center, I often received emails from our HR informing us of certain co-employees with complications during their childbirth. tsk.tsk.tsk. So personally, I do really think that a call center job is not only stressful, but dangerous to health as well.
@wrangel15 (1444)
• Philippines
22 Aug 09
I have a friend who also worked on a call center. I can see at her that call center jobs are really stressful. To think she will also work during night shifts. She quit her job and chose a less stressful job so as to retain the health of her body.
• Philippines
22 Aug 09
yes, health is wealth, your friend made the right choice!
@wrangel15 (1444)
• Philippines
23 Aug 09
I can say that she is now more happy with her current job because she also has the flexibility to do other things with her free time :)
@jules67 (2791)
• Philippines
23 Aug 09
I used to work for one before but I was not able to stay long. And yes, pressure had something to do with it. One cannot stand getting irate callers almost every single day. Aside from that, the change in the time schedule also is one factor. I am not used to staying very late and be awake the whole night. No matter how much sleep I get in the morning, I still get sleepy .
• Philippines
23 Aug 09
Hi there, that's so right. I cannot stand getting irate callers. At the end of the day , i myself become irate as well.
@mods196621 (3631)
• Philippines
22 Aug 09
Even though am not a call center agent, and don't have any experienced of what you are doing right now,as a call center agent i feel the same way like you do. As you are telling about of how much your job was really a stressful.As of now I am taking up my trainign in Medical Transcription and I feel also the same stress. Like analizing of those transcription dictation coming from the voice files of different Physicians. And w need to be accurate to what we are transcribing also. Well, we have nothing to do but to be happy and thankful for what we are. Have a nice day to you!
• Philippines
22 Aug 09
yes, we do what we have to do and be thankful for everything we have. Thanks!
@Theresaaiza (9597)
• Australia
22 Aug 09
Hi sujuwonder, I have never worked in call centers ever, and I doubt if I ever will although I think when it comes to English, I really wouldn't have much problem. I do know that most call centers have what they call "graveyard shift" where an agent works at night and goes home in the morning. It is much like the NOC shift of nurses. I can relate to that because being a nurse, I have worked for NOC shifts and even if there really isn't much work sometimes, the fact that you're supposed to sleep at night and because of the job, you can't, that makes it really hard!
• Philippines
22 Aug 09
yes, night shift was one of my reasons for quitting the job. I am a night person but i can't just help but feel helpless sitting there for 8hours and just talk. I also had issues with my health that's why i had to quit the job.
@di1159 (1582)
• United States
24 Aug 09
I think any job that entails customer service is stressful. People can get very nasty and cause scenes, and that always makes me very nervous and stressed.
@Hatley (127225)
• Garden Grove, California
23 Aug 09
hisujuwonder I have a friend who works in a medical insurance thing'center where she takes calls regarding patients bills'and whether or not a claim will be paid. she gets all sorts of flak'from angry patients who blame her for something that is their insurance companies fault not hers. the stress get to her at times,then she'has a fellow worker who has a habit of letting others including my friend'do her work for her.that has tobe really annoying too.
• Philippines
23 Aug 09
I have a friend that was also a call center agent. She gave up that job because she wwas really stressed because she was assigned in the night shift so she had to be awakw during sleeping hours. Good thing she quit that job because her body can endure the stress that this job was giving her. She chose another job that would pay her just fine but still have a less-stressed life.
@mikeysmom (2095)
• United States
23 Aug 09
i used to be a customer service rep at a companuy and the stress was unbelieveable. people would call me to check on the status of their orders and when it was not what they wanted to hear or what the sales person had promised them they used to take it out on me. many times i had to refer the call to a manager because they would use foul language and i was not going to take that kind of abuse from anyone. the culprits where the sales people who wanted to make the sale at any cost and then promised people the moon when in fact they knew the furniture would never be in within the time period they promised.
• United States
23 Aug 09
I totally agree because I used to work for directory assistance and I was constantly getting called out of my name. The customers do not understand that sometimes you couldnt understand them. I went home everyday with a headache and was very stressed out while I was at work. I loved sitting down working at a computer just answering calls, but I didnt enjoy the stress or the too short/too long hours.
• Philippines
23 Aug 09
I also used to work as a project implementation specialist and been working with graveyard shifts the whole 2 years of my stay there at the company. even if they say that they have been well compensated, well i don't really believe in that thing. It's because you cover for your taxi fares which are kinda expensive compared with riding a bus. I think that it's been really stressful to work on a call center because you have to talk over the phone for like 9 hours of your stay at the office daily. Most of the employees who works on a graveyard shift have vices like smoking, which can lead to health problems.
@smileonstar (4016)
• United States
23 Aug 09
Yes, I believe you. I always call the and I am trying my best not to put too much pressure on them, but seem like they never appreciate what I did... they just be mean to me sometimes. sometimes I have to hang up and try again later... lolz
@trisha27 (3506)
• United States
22 Aug 09
I'd have to agree with you on this one. I have worked for call centers a lot and they do seem to be stressful as you say. I did the whole customer service thing as well as sales and for a while did technical support. All of those were stressful, but the technical support in my opinion wasn't so bad. Just the fact that you were dealing with people with technical issues. But I hated having customers yell at me for situations that weren't even my fault especially when it was their fault for not paying the bill. So at least once a day you had one customer who yelling at the top of their lungs at you. So yes working at a call center can be very stressful. I am no longer working at a call center any more because of all the stresses. Imagine trying to sale products to an angry customer also that just got through yelling at you lol. That was a lot of fun.
@hotsummer (10079)
• Philippines
22 Aug 09
i am not in this line of work but i definitely say that this kind of job is very stressful. i have been hearing lots of stories from some people who used to work in call centers. and they find their job so stressful that they left it.
• United States
22 Aug 09
I have worked in several different type of call centers, and let me tell you, no matter how badly I ever needed a job again, I think I'd have to be one step off living in the street to ever work at one again. The stress, the people screaming at you, whether you are sales or customer service, the way people treat you is absolutely ridiculous, and some of them get you to call them specifically to speak to you in a disgusting and vulgar manner. I found it to be horrid regardless of which job it was and what I was doing there. The stress is awful, and as a result of working there, I'm a girl, and I hate to have to be on the phone with anyone. I hate when the phone even rings sometimes. This seems to be getting better the longer I am away, but still - it's for the birds - imo.
• Philippines
22 Aug 09
they have no idea how inferno it is to work in an environment which they believed to be so easy. from your description, i think it's an inbound agent your into. yes, it's hard but that's nothing compare to selling.at least you learn to be a real agent in the inbound. taking hard line customers is really pain.but most were able to lower them down and the customer started apologizing..
@bird123 (10096)
• United States
22 Aug 09
i have a friend who works in a call center. Corporate America doesn't care about these people at all. My friend has a time limit on how long they can stay on the phone.Get the customer on and off quickly. Their calls were recorded and listened to for quality assurance.They can't leave anything out even though they are rushed. If they have to go to the bathroom, they must be back in seven minutes. Every second must be accounted for. The pay isn't great either. Needless to say it takes a special person to be able to do it. They have a high turn over rate. No need to wonder why.
• United States
22 Aug 09
My son worked at a call center for a little while when he was finishing up high school. He talked about the stress related to the job. He said in some ways it was a very easy job and then in some it was very difficult. He has pretty good conversational and analytical skills, but said the job was one of the most difficult he's ever had. It was just so stressful and hard to not take rejection personal. He also spoke of how rude a lot of the people were when he called them.