Do you ever have days where you just feel like.. being mean?
By maezee
@maezee (41997)
United States
December 29, 2009 4:17pm CST
..to customers, that is? Not mean, per say, but just not FRIENDLY? (I could never be MEAN to a customer.. But I can sometimes not be as friendly as normal.) I don't know what it is with today, but I just don't feel like trying to be any more civil than I have to. Is this a side effect of working in customer service? That some days we just have "off" days?
Any similar experiences?
1 person likes this
3 responses
@bounce58 (17387)
• Canada
30 Dec 09
A few years back, when I first got here in the northwest, when I couldn't find a job, I actually worked in sales or customer service. It was a like a Wal-mart type of store where there were only few staff and customers harassed us all the time. There were more days that I didn't care or feel to be friendly enough! That's why I got out of that job after a few months.
I think some customers really push you to your limits. And I think this is what's happening to you. I hope your day turns better.
@niara25 (147)
• United States
3 Jan 10
bounce58, I work in a retail store similar to Wal-mart. There are about 100 customers per employee in thirty minutes. It is very hard to be nice to these people when they expect you to shop for them. Their interpretation of customer service is akin to slavery. They don't want to look for anything they need. Don't read the signs or shelf tags. Expect you to know the price of every single item. Call the store to ask you a million questions instead of reading the instructions that came with the product. Accuse you of having an attitude when you tell them something they don't want to hear, "I'm sorry that item is out of stock." I have been looking for another job for years. I haven't been fortunate. I have to get out of there before I go crazy.
@SomeCowgirl (32191)
• United States
29 Dec 09
I think that everyone has days where they just feel worse then others. Like they feel in the dredges just because of working, maybe without a break that is mentally and - possibly physically needed. I know what you mean though, when I was working in retail some days it took all of me just to be civil, when really I wanted to let the customers know my annoyances and complaints, but it's really not their fault. Sure they could be more civil themselves, but unless they've worked in that line of work before, they just don't know...
@trruk1 (1028)
• United States
29 Dec 09
Oh, yes. I have worked as technical support for cell phones and for satellite television and most of the time I am very patient and understanding. Usually I take whatever time is necessary to explain things until I am sure the customer understands. Unlike Microsoft tech support, I never tell somebody to "wobble the frizzle, that's it, goodbye." But sometimes--what I really want to say is "You should be forbidden by law from handling anything more complicated than a pair of scissors. Let somebody else do it." I have never done it, and I never will, but sometimes it is hard to remember that the customer must be treated with respect, even if he is a moron who cannot operate a can opener.
