Problem with the hotel when traveling

Vietnam
March 1, 2011 9:57pm CST
My bosses must travel to the foreign country. So, I searched and booked a twin room for them. After a call, I emailed to the hotel to confirm booking. They answered that they would put a room for my bossed. When my bosses went there. The receptionist said that all rooms were full. She couldn't have any room for my bosses! It was 9PM. And my bossed must look for another hotel. I feel very up set about this. I wrote an email to the hotel in order that they'll give me some explains. But I have not got any answers! Do you have this experience?
16 responses
@doggydimon (1372)
• Philippines
2 Mar 11
Usually, there is a confirmation number if the hotel answered you back through email. This normally happens especially during peak season. So it is advisable to always bring a printed copy of the email stating their confirmation and the number. Or maybe you haven't notice any succeeding email that is stating that they are requiring you for a deposit otherwise they will cancel your booking. That maybe the case because usually hotels require a deposit or a credit card guarantee where in they will charge you if you cancel your booking within a week prior your arrival.
• Vietnam
5 Mar 11
I didn't ask them about confirmation number. I only read their mail which said that they confirmed my booking. I'll be more careful in the next time.
@irene66 (1671)
• Philippines
2 Mar 11
Hello there! It is good I have not encountered this. It is so sad your boss has to undergo a bad experience. and it it very frustrating for the one who booked it because all you know everything is okey but at the end it is a problem. Yeah there are hotel employees like this. They are irresponsible in what they promise. They are very poor in management.
• Vietnam
5 Mar 11
I'll be more careful in the next time when I'll book a room in a hotel. It was luck because my bosses found new room. If they couldn't find any ones, It will be horrible!
@dheckerz (473)
• Philippines
2 Mar 11
Next you make a booking, ask for a confirmation and the person you spoke with. Especially in these cases where you are booking for your bosses. There's been a lot of issues like this and this is not new to hotels, they often overbook to anticipate any cancellations and such. That is why it is always important that you get an email confirmation from them with the hotel itinerary details.
• Vietnam
4 Mar 11
I missed the contact of the person who I spoke to her. I'll more careful in the next time. Thank you for your experience.
@mjweed21 (693)
• Philippines
6 Mar 11
So far I haven't encountered such. I usually check the hotel couple of few hours or a day prior to my arrival though I have already received a reservation confirmation. This is to make sure that I there will be no problem in my accommodation.
@pocoyojk (48)
• Philippines
2 Mar 11
I usually asked for a confirmation email from them so that I'll have proofs of what transpired in our conversation including rates. I asked discounts so that will be included also in the email. Then I'll print it and show it in the reception area upon check in.
@cerebellum (3871)
• United States
2 Mar 11
I have never had this experience but I have heard about hotels overbooking. I would be upset also. It defeats the reason you book something ahead of time. If you have made a reservation, you feel you won't have to worry about finding a room or whatever. It would be even worse, at night when you have been traveling all day and just want to relax. I can't understand how hotels and airlines can overbook like that and stay in business.
@maximax8 (28925)
• United Kingdom
2 Mar 11
Your bosses arrived at the hotel at 9pm so must have been really shocked not to be given a room at that hotel. He or she had to rush around trying to find an alternative room. I have traveled on spec and had to try a few accommodations before finding any room. I traveled to Victoria in Vancouver Island and the motel I wanted to stay in had closed down. I headed up to some of the cheaper guest houses and backpacker hostels that had family rooms. I was so worried when I had tried five places and not one had a room available. I asked the receptionist to suggest somewhere. She found me a motel on the road going out of the city. I found a ground floor room and Internet so it made me very happy. Next time you book a room at a hotel for your boss you need to get a confirmation email.
@sswallace21 (1824)
• United States
2 Mar 11
I believe you'll be lucky if you hear from them. If you book the room on a credit card, make sure the room doesn't get charged on it anyway. I've heard this happens sometimes. I hope they found a motel ok.
@hexebella (1138)
• Philippines
2 Mar 11
Hi tkonlinevn! I have been working in the hospitality industry in the past couple of years and mostly in the sales & marketing department working closely with the reservation. Normally this thing happens if the booking is non-guaranteed, hence the hotel will release your booking if there's another client who needs it. To avoid these incidents to happen again make sure that your booking is guaranteed by a credit card. If the hotel is within your country, you can request for a corporate contract with them and your company LPO (local purchase order) would guarantee the booking and would shoulder the necessary fees in case there will be cancellation or no-show. If destination is outside your country, you can request your company's business partner to make booking on your behalf as they can easily enter into a corporate agreement with the hotels. Another advantage of having a corporate contract is that your company could avail the corporates rates which is much lower than the rack rates or online rates.
@TrvlArrngr (4057)
• United States
2 Mar 11
Always guarantee hotels for late arrival with a credit card. When a hotel takes your card they can charge you for the room if you do not show up. It protects the hotel and the traveler. If a hotel becomes sold out they will normally "walk" a guest and arrange the room at another area hotel and then either take them there or give them directions. It sounds like they left it up to your bosses to find a place. Do not just write to the hotel - write to the headquarters of the chain. Usually they will respond, even if it is just an apology. Sorry you had this experience and hopefully your bosses do not hold it against you.
@p3ks626 (6550)
• Philippines
2 Mar 11
There are hotels like that. You make a reservation but when someone came in first then they forget about your reservation and accommodate the one who came in early. I hate hotels like that. I also learned my lesson. I never went to those amateur hotels with very bad service. Anyway, if I were the boss then I should have scolded the management and told them how much they suck.
@manubla (474)
• Philippines
2 Mar 11
Aww, that's too bad for your boss, especially that it's already night time. I hope the hotel will give you a valid explanation. I haven't yet encountered such but prior to travelling, I make sure that all is set. Days before our expected arrival, I email the hotel to confirm our reservation again. I usually reserve months before that's why I'm used to emailing the hotel days before just to make sure. I also print out all email correspondences (not just the confirmation voucher) with the hotel for reference just in case. Now it got me into thinking that I should have a backup plan (at least a list of other hotels on hand) in case this happens to me.
@maean_19 (4661)
• Philippines
2 Mar 11
That is disappointing. How I wish that won't happen to me because it is more of a burden when you have reserved and when you are there there's no reservation for you. That is really shameful. You did the right thing, to complain, but the problem is they are not responding to you.
@bobmnu (8160)
• United States
2 Mar 11
This is why I always get a confirmation in print for my rooms. I made a reservation for my wife and I and when we got there our room was given to someone else. I spoke to the manager and we received an upgrade at no additional cost. I tend to stay at one or two chain motels so I am a preferred member.
@sy0712 (156)
• China
2 Mar 11
I think I can understand your mood,facing this situation you must feel very depressed,it makes you before your boss to embarrass,very embarrassed. However ,I think your boss should could be forgiven you,he should understand this is not your fault.
@staria (2782)
• Philippines
2 Mar 11
I never experienced this, thank God! I usually do bookings online. Pay thru bank or cc, no prob at all. As long as they give me the confirmation email and I usually call them a day before to confirm and check if all things are set. Put that hotel in your block list and write about them online, to warn other people about it and this will give them a bad reputation as well. And they deserve it!