Swagbucks refunded my prize! :(

refunded prize grr - lsd sld sl
@Nameless_ (1181)
Australia
May 3, 2012 4:13pm CST
I just found out that they refunded my prize ($25 paypal), and when I tried to reapply for it, they now have a SMS verification. I have a feeling that they refunded my shipping because they just wanted me to give my phone number For you Americans and UK and canadians... please tell me: Do they ask you for a SMS too? Even if they changed the verification process, I think they don't have a right to refund the prize just to get me through the new system, but instead they should just wait until I get my next prize to try it out. And is there any way to get around it without using my phone? I don't want to link my found to a SwagBucks account. Thanks.
1 person likes this
6 responses
@bostonphil (4196)
• United States
4 May 12
I have cashed out many times at swagbucks. I almost always get a verification email. Very easy and simple. One time I did not get my verification email but I was able to go to my account and verify through one of my security questions. I do not remember if I gave swagbucks a phone number when I signed up. If so, it would have been my home land line. I have never been asked for my phone number or SMS. On Monday, I reedeemed swagbucks for $10 to PayPal. I got a verification email just like always.
@Nameless_ (1181)
• Australia
5 May 12
money - s s s
I see... I think it is just my account. I think they are suspecting fraud on my part though I haven't done anything. I think everything is probably normal for you guys, but it's not for me. Btw, have you noticed anything strange with SBTV lately? I always refresh the same video but now I can only do it a limited amount of times before it takes me back to the homepage. Hmm.
1 person likes this
• United States
5 May 12
I see that you are in Australia. Maybe the situation is different in Australia than in the United States. Why don't you email support? I have not noticed anything strange with swagbucks lately. I found it more difficult to win bucks during March Madness but everything is back to normal. Regarding swagbucks TV: I never watch the same video twice. I really like swagbucks tv and enjoy the many different videos. Maybe your refreshing the same video over and over again raised a red flag. I would contact support and see if they are having a problem with your account.
@Nameless_ (1181)
• Australia
31 May 12
Well, they kinda banned it. :(
@minx267 (5223)
• Hartford, Connecticut
4 May 12
I've only ever verified by Email.. I have never been asked to do it by text.. maybe you checked off something in your settings that said you wanted it that way. you may be able to change that and make it email only verification.
@Nameless_ (1181)
• Australia
5 May 12
I checked it again, though I only have the SMS option. :(
@cutepenguin (6460)
• Canada
4 May 12
Interesting. I've had quite a few prizes sent but never had them ask for my phone. It's always been through my email. (I'm in Canada). I have had other problems pop up though, and have had success with emailing their customer support.
@Nameless_ (1181)
• Australia
4 May 12
$ - sd s s
I think it's a random process, not everyone goes through it, though I have to admit that the comments that come from Australia say that our mobile phone numbers are not registered as proper cell numbers, so I don't know why they are getting us to do it too.
@TrvlArrngr (4061)
• United States
4 May 12
I am in the US and I get the option to verify via SMS or email.
@Nameless_ (1181)
• Australia
4 May 12
Really? I tried looking at it again, but I didn't get the option to choose, they only want my mobile.
@syramoon (655)
• United States
3 May 12
I've only cashed out on Swagbucks once, so that may be why, but the only choice I had was SMS. So I thought that was standard practice. I live in America.
@Nameless_ (1181)
• Australia
4 May 12
$ - s s s
Hmm... that is very wierd. I would think the if the SMS option wasn't compulsory in Canada then it wouldn't be in Australia too. Even then, they shouldn't have refunded an already verified shipping just so I can give them my phone number again. Something is up...
@GardenGerty (77754)
• Marion, Kansas
3 May 12
They give us a choice to verify by email or text I believe. I do not text, so it is always e mail. They send me double warnings to verify by e mail. I always do it twice as well. I am sorry that you are having this problem.
@Nameless_ (1181)
• Australia
4 May 12
$ - s s s
Hey, thanks. I think the problem this time is that they offered me an option to use my security question, and that was what I chose, to test it out. This may be the core problem. I might try again and see what happens, but I have sent in a support ticket. Thanks for your sympathies though. :)